Wolfchase Toyota

4.4

Hours of Operation

Service
Monday
8:00am–5:00pm
Tuesday
8:00am–5:00pm
Wednesday
8:00am–5:00pm
Thursday
8:00am–5:00pm
Friday
8:00am–5:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–6:00pm
Tuesday
9:00am–6:00pm
Wednesday
9:00am–6:00pm
Thursday
9:00am–6:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Sales Team

Fred Williams headshot

Fred Williams

Sales Manager (16 Reviews)
Dealer Experience 22 years
Dealership Experience 14 years
Aamar Bajwa headshot

Aamar Bajwa

Sales Consultant (11 Reviews)
Dealer Experience 12 years
Dealership Experience 12 years
Silas Amoh headshot

Silas Amoh

Sales Consultant (10 Reviews)
Dealer Experience 6 years
Dealership Experience 6 years

Cars on the lot

230 cars available See all Cars

Dealership reviews

4.4
Rating and reviews of Wolfchase Toyota are from Cars.com and DealerRater.com

291 reviews

Great experience

5.0
by Erica on May 03, 2022

I had a wonderful experience entire team was helpful and friendly. I will take my business there again which is the upmost compliment I can give a business.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for the 5-star review, Erica! We are pleased to know that we will continue to be your go-to dealer. Please don't hesitate to reach out when you need anything in the future. Thank you very much for choosing to bring your business to us here at Wolfchase Toyota.

Great experience

5.0
by Michael on Apr 27, 2022

The whole experience was great. Very friendly staff and made sure I was happy with my deal. Salesperson Mo was very helpful. I would recommend this dealer to anyone looking for a used or new vehicle

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for the great review. We are happy to learn our staff was so helpful. We are happy to assist with any of your future automotive needs at Wolfchase Toyota.

Terrible service

1.0
by Tim on Mar 26, 2022

I had a wonderful experience with the sales team. I would not recommend the service department to anyone. Scheduled appointments for oil change at my expense and service department refuses to change oil during the appointment.Toyota pays for 10k mile oil change. I’m wanting to pay for a5k mile oil change. I’ve tried this 3 times. Made appointment for starting issues no diagnostic was preformed. Was told to bring it back if I continue to have problems and they would look at it. I missed 3 days of work due to vehicle not starting. Toyota is now working with me and dealership to get this problem resolved. Dropped off vehicle loaner or rental car not available from dealership. was told to pick up my vehicle that evening they would call when ready. 3 days later I got my vehicle back still no oil change and same starting problems. There was numerous calls and messages to dealership. They couldn’t tell me if my car was ready said Bruce is the only person that could answer this. Bruce never called or returned messages. Was told Bruce is the only person that could get me a loaner vehicle or rental. Toyota intervened called dealership to get vehicle status and set up a loaner or rental with Bruce. Bruce called 1 minute later and told me to come pick my car up until parts come in next week. Missed another day work for this appointment. Our son missed 3 days work to give me a ride to dealership. Meanwhile my vehicle continues to leave me stranded when it don’t start. I have a new vehicle I can’t drive and a job hanging on by a thread due to so much time off. All because I bought a new vehicle and used this service department. The absolute worst service experience I would not wish it on anyone. I am currently trying to get a rental or loaner vehicle until I can have the new Toyota towed to dealership after parts arrive.

Buying process 5.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Tim, Please know that we take your review very seriously and would like to discuss your feedback regarding your overall service experience and the oil change that you require. Please send me an email with your preferred contact information to discuss this further. Thank you, Jeff Brown Service Manager Wolfchase Toyota jeffrey.brown@penskeautomotive.com

Everyone buy your car here!!!!

5.0
by Kim Hatchett on Mar 15, 2022

Best place to buy a car!!! They go out of their way to make it the best buying experience!!! Definitely recommend to everyone I know!!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Kim, thank you for taking the time to share your best car-buying experience with us! Congratulations on your new ride! Please do not hesitate to reach out to us when we can work with you down the road at Wolfchase Toyota.

Great experience

5.0
by Anthony on Mar 11, 2022

Very pleased with this dealer. Scott was great to work with and never gave the "hard sell." After purchase found that one of the keys did not work and he said he would check it if I brought it back, and did so right away when I showed up. Replaced battery and I was good to go.

Customer service 5.0 Buying process 4.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Anthony, Thank you for your positive review. We are thrilled you had a professional and helpful experience with our team. Thank you for choosing Wolfchase Toyota and we are looking forward to your next visit.

Amazing experience

5.0
by Mrs. LaDon Wardlow on Mar 03, 2022

I had an awesome experience car shopping with my dealer, Aamar Bajwa on February 28, 2022. He sat patiently to find out exactly what I wanted…Very knowledgeable, great customer service… and went beyond and above to satisfy his customer… ME!! Mrs. LaDon Wardlow

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi LaDon, Thank you for your positive review. We are thrilled you had a professional, knowledgeable, and customer-driven sales experience. We hope you enjoy your new purchase and we are looking forward to your next visit with us here at Wolfchase Toyota.

Excellent experience

5.0
by Anita on Feb 19, 2022

Jit was our sales person and she was so sweet and pleasant. She never rushed us and answered any question I had. I told her what I was looking for and the price range and she found the perfect car for me. It was a great experience all he way to Mike our finance guy. I have let everyone know how great they everyone was.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Anita, This is exactly what we like to hear, that our team could help you get the perfect vehicle. Enjoy your purchase and thank you for choosing Wolfchase Toyota.

Great deal. Great experience.

5.0
by David on Feb 12, 2022

I travelled from out of town to purchase a vehicle I found on the internet. Grayson, the sales associate, was helpful, professional and easy to work with. Everything was set ahead of time. They appraised my trade in online at a very fair price. When I arrived the car and Grayson were waiting. One of the easiest and smoothest car transactions ever. The finance department was fast and very up front. I received a financing deal that was as good as my credit union. The whole deal lasted about 2 hours and I was on my way home. I was really impressed all the way around. I highly recommend this dealership. They are well managed, treat customers fairly and honestly and put the enjoyment back into a car purchase. Five stars!

Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

David, we thank you for taking the time to share your wonderful review for us here at Wolfchase Toyota. We are pleased to read that our Sales and Finance Teams took excellent care of you. We strive to provide our customers with the best service possible in a timely manner. We appreciate your kind words and hope you love your new vehicle. We value your business.

Worst car buying experience EVER!

1.0
by Ron on Feb 03, 2022

Searched throughout the east coast of the country for a specific vehicle with the lowest miles and greatest time remaining on the factory warranty and Wolfchase had one. Even though they were almost 800 miles away they were the closest of four dealers that had the particular truck I was looking for. We had the usual conversations over the phone regarding what I was looking for and why I would drive so far and I explained that mileage and warranty were primary considerations and they were the closest of three or four dealers that had similar vehicles. Since I had a trade I made the drive up and despite a minor disagreement about the overall physical condition of both vehicles we did the deal and I drove back home. Knowing that the vehicle still had over 3 years factory warranty remaining I did not get too picky about anything other than the physical condition of the truck. Upon arriving home I took the vehicle to my local dealer for a few minor issues, a bad fog light and an issue with a gauge that did not appear to be working. The dealer informed me that the vehicle had been modified by the removal of the entire pollution control system and was therefore NOT covered by the factory warranty as a result. I parked the truck and called Wolfchase about the issue and they agreed to take the vehicle back. I would like to believe that they sold the vehicle without knowledge of the alterations but in either event the overall attitude was that they were doing me a favor by accepting the truck back. Wolfchase refused to make any accommodation for getting the vehicle back including any suggestion that we meet somewhere in the middle to exchange vehicles. After another 800 mile drive to the dealership and the exchange of keys I asked in a polite tone if the dealership felt any responsibility for selling an illegally altered vehicle and if it was fair that I should shoulder the entire burden of returning it to them. Instead of any adult conversation the bearded assistant sales manager spun on his heal and walked away like an angry child. I considered having a conversation with someone higher up in the dealership but realized that the kind of behavior displayed by the bearded guy is not only a known thing but a condoned thing. I think the true test of any business is not how they act when they take your money but how they act when they have to give it back. I would have expected that kind of behavior from a "buy here pay here" lot but it was certainly a surprise coming from a dealership that is aligned with Penske Automotive. Oh and by the way, the truck is back for sale by Wolfchase and the Carfax that the dealer is nice enough to provide for the vehicle STILL lists that the remaining factory warranty is in effect. Perhaps the dealership still doesn't know about the illegal alterations to the truck. Strange.

Customer service 1.0 Buying process 3.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Ron, We take our customer feedback very seriously and would like the opportunity to speak with you about the vehicle you purchased and your interactions with our Sales Team. Can you please send your preferred contact method to me? I look forward to hearing from you. Buddy Nash Sales Manager Wolfchase Toyota buddy.nash@penskeautomotive.com

Great job by everyone

5.0
by Mike on Feb 02, 2022

Courtney was my sales rep and very knowledgeable about what they had on the lot. I told her what I was looking at online and took me right to the truck. Ty is finance was very professional to deal with also

Customer service 4.0 Buying process 4.0 Quality of repair 4.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Mike, This is exactly what we like to hear, that our team could help you get what you wanted. Enjoy your purchase and we appreciate your business. If we can be of any further assistance then please reach out to us at Wolfchase Toyota.

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