Windward Ford of Hawaii

4.6

Hours of Operation

Service
Monday
7:00am–5:30pm
Tuesday
7:00am–5:30pm
Wednesday
7:00am–5:30pm
Thursday
7:00am–5:30pm
Friday
7:00am–5:30pm
Saturday
7:30am–2:00pm
Sunday
Closed
Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–7:00pm
Sunday
10:00am–6:00pm

Sales Team

Don Minnis headshot

Don Minnis

Business Manager (92 Reviews)
Guy Mello headshot

Guy Mello

Sales Manager (63 Reviews)
Dealer Experience 27 years
Dealership Experience 4 years
JR Serna headshot

JR Serna

Parts Manager (50 Reviews)

Cars on the lot

46 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of Windward Ford of Hawaii are from Cars.com and DealerRater.com

661 reviews

The whole staff was awesome and very easy to work with....

5.0
by kimb on Dec 20, 2021

The whole staff was awesome and very easy to work with. They went above and beyond to make sure we were taken care of!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Great experience, not pushy, respectful and good to our...

5.0
by RE on Dec 15, 2021

Great experience, not pushy, respectful and good to our kiddos as well. This was our first dealership and our last, very fair and the main reason we returned was because of the salesman R. Austin!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

The fiance and I were here and purchased a vehicle very...

5.0
by Keelymthomas on Dec 14, 2021

The fiance and I were here and purchased a vehicle very pleased, Austin was very professional and straight forward, he made the process painless and comfortable. That is hard to say of most places. We are very pleased with the level of service and professionalism. Don was also very helpful and friendly. Huge Mahalo to the team here. 🤙

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Don’t give them your hard earned money

1.0
by Jordan on Dec 10, 2021

I purchased a vehicle from Winward Ford site unseen from a neighboring island. Salesman Austin assured me it was in good running condition cold ac … when I received the vehicle I got a van with electrical tape holding the trim on broken ac doors don’t lock then the vehicle broke down before I could even get my first oil change!! The shop I took it too said oil had been over filled causing leaks and damage. Windward Ford service manager JR will not fix or help in any way Windward Ford is an awful company that took my money then turned their backs on me don’t make the same mistake as me they only care about money no service no aloha

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello Jordan, thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (808) 266-7000 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care!

Windward Ford sold me a lemon and turned their backs on...

1.0
by Jsocks1186 on Dec 10, 2021

Windward Ford sold me a lemon and turned their backs on me. I bought a van site unseen from a neighboring island convid made availability and viewing very difficult. I trusted salesman Austin’s word that I was purchasing a well running vehicle with ac. What I received was a vehicle with electrical tape holding on trim locks that don’t work check engine light came on and van broke down. I sent Windward Ford $14,000 plus shipping and fees and they sent me a piece of junk the van is broken down and I’ve driven it less than 3000 miles all they care about is money I made the mistake of buying something and signing a “as is” document it should be illegal to lie about things and take peoples money but Windward Ford made a business out of it

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Service was fast and easy. From setting up the...

5.0
by wanders_novel.0b on Dec 05, 2021

Service was fast and easy. From setting up the appointment to dropping vehicle off and pickup. Best service center on the island.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

The overall experience was upgraded when they started on...

5.0
by 55cjFive on Nov 23, 2021

The overall experience was upgraded when they started on early and finished early. Then information involved with work done answered questions before it was asked. With all that said, I'll be back! Mahalos

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Very quick service turnaround time! Dropped off my...

5.0
by Erock808 on Oct 27, 2021

Very quick service turnaround time! Dropped off my vehicle for servicing and a recall at 9:00am and was promised a 1:00pm pick up time for my services, but received my call about 11:15am that my vehicle was ready for pick up!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Excellent service department. People were all very...

5.0
by Jmaus8 on Oct 19, 2021

Excellent service department. People were all very courteous and helpful. I was very pleased with the service and cost.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Great customer service, excellent work. My only...

5.0
by vernap on Oct 19, 2021

Great customer service, excellent work. My only disappointment…no carwash? In the past it was done👍

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
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