Westborn Chrysler Dodge Jeep RAM Inc

4.3

Hours of Operation

Service
Monday
7:00am–9:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–9:00pm
Friday
7:00am–6:00pm
Saturday
Closed
Sunday
Closed
Sales
Monday
7:00am–9:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–9:00pm
Friday
7:00am–6:00pm
Saturday
9:00am–2:00pm
Sunday
Closed

Cars on the lot

18 cars available See all Cars

Dealership reviews

4.3
Rating and reviews of Westborn Chrysler Dodge Jeep RAM Inc are from Cars.com and DealerRater.com

290 reviews

The worst dealership ever David the service department...

1.0
by Steveizairi313 on Nov 02, 2021

The worst dealership ever David the service department claims he’s the manager is a total moron just keep lie saying it need this th

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

We're sorry to hear that your experience was unsatisfactory. If you have a moment, please give us a call to discuss this matter further. Sincerely, Jeff Roekle, Business Manager, Westbornjeep@gmail.com, 313-562-9559

Just purchased a 2019 V6 Challenger through Mike Poupore...

4.0
by lauramwyman on Sep 30, 2021

Just purchased a 2019 V6 Challenger through Mike Poupore at Westborn this week. Even though it is a previously owned vehicle, Mike went above and beyond to ensure my satisfaction with the vehicle and its appearance. Mike facilitated my lease of a Jeep Compass three years ago and I have been recommending him to friends ever since. Fabulous customer service with sincerity!! Thanks, Mike, I LOVE my new sweet ride!!!

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Thank you so much for your positive review! We're happy to hear that Mike was able to go above and beyond to make your experience great. We hope you enjoy your new Challenger!

They are money hungry and prejudice. O brought my car to...

1.0
by jmyra21 on May 26, 2021

They are money hungry and prejudice. O brought my car to them an '06 Chrysler 300 to them for repair and they gave it back after one week saying they couldn't repair it. It's Chryler made for God's sake. I had it repaired elsewhere. I also inquired about purchasing a vehicle they first told me my credit was bad. Then when I told them I knew it wasn't as I keep track of my credit score. They then said they could finance but car payment would be $700 to $800. They need to be put out of business. I'm African Mexican by the way. Please!!!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

I’m troubled to hear about your experience. We take your review seriously and want to make sure that your concerns are addressed. Please contact me directly so that we can discuss your review.

The first couple of times were good. Last July I had it...

2.2
by tomm2045 on Mar 11, 2021

The first couple of times were good. Last July I had it in for a air conditioning problem. The car was in and out till October. David called me up and said to come and pick the car up because they could not fix it. He was working with star to solve the problem. When I went to get the car I asked if they replaced the compressor and the air conditioning lines like he told me days before the star suggested. He said they replaced the compressor but put the old one back on. I asked about the air conditioning lines and he said no. They didn't think that was the problem. So they didn't do what the engineer's at Chrysler suggested to fix the problem. The mechanic was very careless getting grease and scratches on the interior. I asked David about this and he told me the dealer considered that as ware and tear.

Customer service 3.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for bringing this to our attention. We strive to provide outstanding customer service to our guests, and we're disappointed to hear about your experience. If you have any comments or concerns you'd like to share, we'd be happy to hear them. Your business means a lot to us, along with your satisfaction with our services. Sincerely, Jeff Roekle, Business Manager, Westbornjeep@gmail.com, 313-562-9559

Matthew Moore was my sales person. He went above and...

5.0
by harleysks on Jan 18, 2021

Matthew Moore was my sales person. He went above and beyond to find my Orange and Black Renegade. I would recommend him to everyone. He’s AWESOME!!! Thank you Matthew!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Congratulations on your brand new Renegade! We look forward to supporting your automotive needs in the future!

These people are scammers. Tried to sell me a car at 10%...

1.0
by L.T.M. on Dec 01, 2020

These people are scammers. Tried to sell me a car at 10% I left a bad review and now they are leaving bad reviews on my Coney Island business. Trying to get me to take my reviews down. Trying to justify a 10% interest rate saying I don’t have good credit. Which is a lie.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Rude Service Managers, Neglectful Service Work

1.7
by Dissatisfied Customer on Aug 20, 2020

My experience with Westborn's Service department started when I brought my 2014 Dodge Journey in for a diagnostic on a grinding noise in mid-September 2019. I was told my brake calipers were rusted and that repairs would be a little over $1,000. Dave Craig seemed personally offended that I wanted time to consider the repair costs and discuss it with my wife. He made a point of adding "Customer declined" repairs to the invoice for the the diagnostic work, which meant that I did not get credited the $112 dollars I spent on the diagnostic when I brought my vehicle back the next day for the caliper repair work. Dave tried to tell me that he had to "hide" the diagnostic credit in the Hours section of the invoice (which was blank) since his boss disapproved of diagnostic credits, despite that being a standard practice in the automotive service care industry. Dave begrudgingly offered two free oil changes to make up for the cost, which was a satisfactory solution at the time, despite his poor attitude. In mid-November I brought my Journey in for an oil change. Dave wasn't in, but Steve honored one of the two free oil changes that was scrawled and signed by Dave on the back of a business card. When I picked up my vehicle, I was handed an invoice and was simply told "You're all set". However, it turns out that my oil pan had some serious rusting issues, something that Westborn neglected to tell me after my oil change. Eventually, the rust ate a hole in the pan so severely that oil began leaking out at a rate that was too fast for the Low Oil Pressure indicator to detect (apparently a possibility according to FCA corporate warranty department). This leak lead to catastrophic engine failure totaling $8,400 and stranded me in the middle of a 50 mph highway. FCA corporate warranty refused to cover any costs, stating that this issue would have been brought to my attention after my most recent oil change. I called Steve twice leaving voicemails and sent him an email and got no reply. I left two voicemails for Dave but wasn't able to talk to him until I called back a third time. Dave said he wouldn't be able to help me in any way but did connect me to his boss, Bob Christe. To say Bob was rude would be an understatement. I explained my situation and simply asked why his service team had failed to notify me of a rusting oil pan. Before I could finish my question, he interrupted me with a raised voice saying "I listened to your story now you listen to me..." and went on to say that his team might have told me about the oil pan, that rust would not have been evident when they did the oil change, and finally that I should have noticed a rusting oil pan. When I asked how a layman customer is supposed to notice a rusty oil pan, Bob told me that "normal people check their oil". I was offended that he implied that I was abnormal, to which he promptly said "I never said you were abnormal, don't put words in my mouth. I only said that normal people check their oil regularly and can notice leaks from dropping levels." I then asked if it was possible to detect a rusty oil pan from a dip stick test alone, since the leak occurred all in one day after a trip home after the 4th of July. Bob admitted that it would not be possible, but refused to offer any sort of compensation, saying that his team did nothing wrong. Finally, I reached out to Tim Moore regarding my issue. Tim was much more respectful and professional than Bob, but still refused to offer any sort of apology or compensation. Instead, I was left with a rusted oil pan and several thousand dollars worth of engine damage to my vehicle.

Customer service 1.0 Quality of repair 3.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We are disappointed to hear about the lack of customer service you experienced. We want to assure you this is not on par with our high standards of business, and we would like to offer our sincerest apologies. Sincerely, Jeff Roekle, Business Manager, Westbornjeep@gmail.com, 313-562-9559

Total liars check paperwork Twice even three times...

1.0
by Iliiantoukov on Mar 10, 2020

Total liars check paperwork Twice even three times Nothing they say it’s true If they are willing to rip off return Customer They will do it to anyone Do not pay the $500 cash that they ask you for the disco Scam artist at their best

Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

We are very concerned by this review and hope you will provide us with the opportunity to learn more about your experience. Please call us when you have a moment. Sincerely, Jeff Roekle, Business Manager, Westbornjeep@gmail.com, 313-562-9559

Great leasing experience. Everything went smoothly and I...

5.0
by Christina b on Mar 09, 2020

Great leasing experience. Everything went smoothly and I felt very confident with Westborn jeep. Mike poupore went above and beyond to help me and I am forever a customer! Everyone in the dealership were also very nice and helpful too. Thank you guys!

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

You're so very welcome, Christina! we are happy to hear Mike could help you out! Our team works hard to go above and beyond for all our valued guests. We appreciate your business and hope to see you again soon!

Very professional, helpful and detailed. That's my fourth...

5.0
by Toni on Mar 02, 2020

Very professional, helpful and detailed. That's my fourth time leasing from this location and they never disappoint. Very highly recommend. They went above and beyond to accommodate me.

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you! We are happy you feel that way! We always want your experience to be an easy one! We appreciate your review and look forward to seeing you again next time.

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