West Houston Subaru

4.2

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
8:00am–2:00pm
Saturday
Closed
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

102 cars available See all Cars

Dealership reviews

4.2
Rating and reviews of West Houston Subaru are from Cars.com and DealerRater.com

109 reviews

W Houston 86,000 M Service for my 2016 Legacy

5.0
by Susan A. on Sep 15, 2022

I had a great experience with this work. I live over 20 miles from the dealership, but trust the honest advice of the Service Advisor Hieu. So I take the long ride to get my car serviced. The waiting facilities are comfortable and adequate for the Covid safety measures. You can even wait in the Used Cars Sales area, to be more isolated. Coffee and snacks are great.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Susan. Thank you and we hope to see you again!

Subaru Outback 2019

5.0
by John on Sep 14, 2022

Although I didn?t purchase my Subaru from this dealer, I have used Westside for all my services & am very pleased with the attention & Quality service.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

John, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care! Kindest regards, Steve Palmisano, GM

The service associate, Viep, is a great member of your

5.0
by Reza JP on Aug 11, 2022

The service associate, Viep, is a great member of your staff. He’s not just a great professorial associate but a compassionate and caring person. You must be very proud of having him in your staff.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi Reza, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care! Kindest regards, Steve Palmisano, GM

They completed the service on time and at the cost stated

5.0
by D_tuck on Aug 04, 2022

They completed the service on time and at the cost stated upfront. The service advisor was very helpful and the facilities are very nice.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help. Kindest regards, Steve Palmisano, GM

abckaty@gmail.com

5.0
by Robert G Castaneda on Aug 04, 2022

When I bought my 2021 Crosstrek at West Houston Subaru, I was very happy with the entire experience. My car was impeccably serviced and cleaned. The salesman was very knowledgeable about the car I had just purchased and went over all the equipment and how it worked.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi, thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! We hope to be of service to you again! Take care!

Maintenance changed oil etc

5.0
by Wvg on Jul 27, 2022

Very pleased with the environment while waiting. All the staff I encountered were very courteous and the wait was good. Amenities were provided while waiting.

Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

fast and friendly

5.0
by Evshouston on Jul 27, 2022

Always works me into the schedule. Fair pricing. Friendly and open.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

4-Peat & Still Stellar Service

5.0
by Brenda on Jul 22, 2022

Had my newest Ascent in for its first service, and was pleased with promptness, comprehensive review of service, and time it took to complete the service. This is the 4th Subie my family has bought from WHS (first one in 2013), and their stellar service department is what keeps us coming back. Highly recommend the dealership, from purchase to service needs.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Brenda, we really appreciate your great feedback! We hope to be of service to you again! Take care! Kindest regards, Steve Palmisano, GM

Completely positive

5.0
by JI on Jul 16, 2022

Every visit we’ve had with this dealership has been completely positive. Atmosphere is relaxed, welcoming, efficient. They are courteous, work quickly, and answer all questions. A pleasure to go there.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! Kindest regards, Steve Palmisano, GM

Finally an honest dealership!

5.0
by Dr.Cee43 on Jul 05, 2022

Finally an honest dealership! The salesmen I worked with Chris & John were honest and upfront from the beginning. Answered all our questions even days after placing our order. We have been working on buying a used vehicle for months and dealerships we were going to were constantly adding extra fees, cost or market adjustments. We are patient and aren't in a situation that we need a vehicle immediately so we're in no rush to find the car to purchase. Because of the prices for used were matching (or exceeding) a brand new vehicle we decided to see about buying new. We were able to factory order the car at our exact specifications at MSRP (no mark-up) & TTL only! Signed an agreement for the drive out price. Now we wait until it gets here. Will update when we receive. If you are in the market for a new Subaru - West Houston Subaru. We have multiple Subaru dealerships in the Houston area and West Houston Subaru seems to be the only one not playing games or marking above MSRP right now. The team of Chris and John are absolutely worth the drive!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, we're happy you found our staff to be so supportive during your experience here at West Houston Subaru. We hope you continue to choose us for all your automotive needs! Take care! Kindest regards, Steve Palmisano, GM

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