West Chicago Auto Mall

3.5

Hours of Operation

Sales
Monday
10:00am–8:00pm
Tuesday
10:00am–8:00pm
Wednesday
10:00am–8:00pm
Thursday
10:00am–8:00pm
Friday
10:00am–8:00pm
Saturday
10:00am–7:00pm
Sunday
Closed

Cars on the lot

190 cars available See all Cars

Dealership reviews

3.5
Rating and reviews of West Chicago Auto Mall are from Cars.com and DealerRater.com

81 reviews

Couldn’t tell me how they “fixed” my car

1.0
by bubblypisces on Sep 25, 2022

I bought a car in early 2021 and a few weeks later the warning light for an overheating transmission came on. I took it back to the dealer. When I came to pick it up I asked what was wrong and the man at the desk (Sebastian) couldn’t tell me. I asked for a receipt for the work done on my car. Even though I wasn’t paying for the work, I wanted a report for my records. He told me because of Covid he didn't have a Secretary to write a report of what had been done to my car. The mechanic wasn’t there to tell me what he did to my car. Nobody could tell me what had been done to my car, just that it had been “fixed” and I should be happy I’m not paying for it. After a week the problem re-occurred. TLDR; No accountability or professionalism. They don’t have a clue about what goes on in their own shop.

Customer service 1.0 Buying process 4.0 Quality of repair 2.0 Overall facilities 4.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Tell the Sales team you open at 10am

1.0
by Ryan on Sep 06, 2022

I showed up at 10:10am with my family and all but one sales person was late for work. (The one person was busy) Guy behind the counter seemed far from interested in helping. He couldn’t care less that nobody was able to help us after we drove 30 minutes. I told him I just wanted to test ride a specific car and he said he couldn’t help. I asked when the sales people were going to arrive and he said he had no idea. I asked him if he could call the late employees and see how far behind and he didn’t but said one person was at least 30 minutes away. He had absolutely no interest in helping me.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Amazing deals and great customer service!

5.0
by Olivia on Aug 16, 2022

It was my very first time buying a car and George helped me out so so helpful, not only did he have multiple years of experience, but he was also a real person and very transparent with me and my family about the best deals and how the cars would last. He brought me the perfect car with the perfect deal. I am so happy about my new car and If you’re in the chicago area come and check out West Chicago Auto Mall because they really rock!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

I would buy from them again EVERYDAY!!!

5.0
by John McFarland on Aug 10, 2022

AMY is AMAZING!! PERIOD!! No worries, no issues and she handled everything!! No hidden agenda, up front about everything!! I was driving back to Memphis and she called to see how I was doing!! AMAZING WOMAN, easy no hassle process!!!!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

West Chicago Auto Mall

1.0
by Josh A on Jul 05, 2022

They have thier cars marked down on cars.com but when you get to the dealership they will slap the biggest dealership fee on the transaction that you have ever seen. I honestly wish cars.com would remove them from being able to list.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 2.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Took advantage

1.0
by Brenda on Jul 03, 2022

Since I bought my van the paint is Peeling off the bumper. I found out it had been wrecked. There are rattles when I drive this van is a 2022. Took advantage of 69 year old woman

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Easy car buying experience.

5.0
by Vishal on May 05, 2022

Was in a market for used car and saw a Altima at west chicago auto mall. Went there to see a car and ending up buying it from them. Great sales people and financing was easy. Would recommend this place to buy a used car.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Great Dealership

5.0
by Diego on May 05, 2022

Was looking for a particular car for an everyday use. Went online and seen the perfect car that I’ve been looking for. Came in to West Chicago Auto Mall to check out the car that I had seen on their website. Wasn’t sure about the dealership but they had the car that I wanted. Met the salesman Victor and he was great. Very professional, knows exactly what he was doing, showed the car fax. Everything checked out to what I was looking for. Victor was very helpful on making my decision and buying my car. Would definitely recommend the dealership.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Good Service

5.0
by Esteban on May 05, 2022

Came here looking for a used car, Victor was really helpful showed me everything i had to know about the car i was trying to get.Very professional highly recommend.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Easy, fun and professional

5.0
by John Maldonado on May 05, 2022

I worked with Alek. We bought a Honda Civic. I wasn't happy the first time I visited here but he made it right. They had a lot of inventory for what I was looking for. He helped me narrow it down to a couple of Civic's before I made a decision.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
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