Wayland Automotive

3.2

Hours of Operation

Sales
Monday
10:00am–7:00pm
Tuesday
10:00am–7:00pm
Wednesday
10:00am–7:00pm
Thursday
10:00am–7:00pm
Friday
10:00am–7:00pm
Saturday
10:00am–7:00pm
Sunday
10:00am–7:00pm

Cars on the lot

50 cars available See all Cars

Dealership reviews

3.2
Rating and reviews of Wayland Automotive are from Cars.com and DealerRater.com

19 reviews

AVOID AT ALL COSTS.

1.0
by JOHN C (JAKE) GARRELS on Dec 29, 2021

NO STARS. ELIAS SOLD ME A DEFECTIVE CAR, WHICH DIED LESS THAN 4 WEEKS AFTER I DROVE IT OUT OF THE LOT. I TOOK IT TO A REPUTABLE DEALER (BROADWAY GAS, CAMBRIDGE) WHICH CONFIRMED THIS FACT. ELIAS HAD THE AUDACITY TO CLAIM THAT I SHOULD HAVE "EXPECTED" THIS AS IT WAS USED!

Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Avoid this shop.

1.0
by R Camacho on Aug 20, 2021

Full of scammers and con artists. They will sell you a lemon and claim it has a clean Carfax, but 6 months later there's damage that they never disclosed. Word to the wise, avoid this shop at all costs.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Stay away

1.0
by Jim Stephens on May 02, 2021

I took my '05 Camry to Wayland despite the negative reviews on Google. Always like to support local shops, but man, these guys live up to their rep. The replacement brakes that I purchased had a “significant problem” less than 150 miles after purchase. I will be going somewhere else next time.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Jim, We can't find any record of you in our service customer database. But, we invite you to please come in, bring your receipt and we'll correct any issue or refund your money.

Run like xxxx

1.0
by Jim on Mar 07, 2021

Pure con artists. Told me my fuel injectors needed to be cleaned since my car had 15k miles, but asked another shop and they examined them and said this was a con. Word to the wise, find another shop.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We have no record of any recent transaction or recollection of any customer conversation regarding this. There is a new business in town on route 20 with a similar company name that we may have been confused with. That should be clarified. Otherwise, the owners certainly would like to know more details about this so we can get clarity and understanding on the issue and help resolve.

Awful Experience

1.0
by Tacoma guy on Jul 31, 2020

Was told to come down and check out a vehicle i inquired about. Just hours before I leave (I am about 3 hours away) I get a text to not come and the truck has been sold. After an employee told me they close at 6. That call was at 7 o’clock that night. Then I go online to check to see if the truck is still there and Yes it is. $1000 more than when I inquired about it. Company is fishy. Wouldn’t trust them with my pet gold fish.

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Sorry for any confusion, but the car business is first come first served. BTW, you are welcome for the heads up courtesy call saving you six hours of driving.

Full of scammers and con artists

1.0
by James Barkin on May 13, 2020

Read the other negative reviews they're spot on. Elias and co are scammers and con artists and you should run for the hills if you're thinking of doing any business with this place.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

James, We would like to know about any specific issue so that we can try to help resolve it.

2006 Toyota Carmry

4.3
by Jon L on Mar 19, 2020

Bought a 2006 Toyota Camry V6 from Elias, New Years day 2020. Car was overall in good shape. Had some dings that did not appear in the pictures. I had them pulled from a paint less dent remover for about $200. It needed 2 new tires in the rear, $50 each An Oxygen sensor failed. I had it fixed myself for $150. I couldn't make it back to him to fix it for free. Missing a few trim odds and ends that I got from online. He did put in a new battery and did the rear brakes prior to finalizing the sale. Used cars are rarely perfect. Luckily I have a lot of experience with cars so I have a higher tolerance . Overall I was happy with the experience. I'd buy from them again

Customer service 5.0 Buying process 5.0 Quality of repair 3.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Jon, Thank you! Wish you had been able to return so we could have taken care of it for you.

Buyer beware

1.0
by Karen on Aug 19, 2019

This business is using credit cards fraudulently and owner Elias is the most rude disrespectful business man who talks down to woman. Too many great automotive dealerships - do not waste your time or money here and certainly do not give credit card for any holds over the phone - they say they won't process but the do. No integrity!!!!!!

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Karen, We are not sure what the specific issue was but we do take credit card deposits as a customer courtesy to hold a vehicle for up to 48 hours, which btw is fully refundable for any reason.

They talk the talk, but they don't walk the walk

1.0
by Francis on Jul 28, 2019

For a supposedly "great" business (according to their suspiciously glowing positive reviews) they sure do spend a lot of time apologizing to the people who leave negative reviews. Talk is cheap. At Wayland Automotive they certainly talk the talk, but do they walk the walk? The answer the negative reviews give to this important question is a resounding "No!" I nearly made the mistake of buying a car from them, but my spidey sense started to tingle when in answer to my questions and concerns I got excuses and double-talk. Avoid them altogether -- service, car sales, gas -- everything. Listen to your spidey sense. The large blue and white police badge decal that hangs on their front window strikes me as a kind of talisman to ward off the police. But if my sense is correct, why should people who run an honest business be afraid of the police? The decal is an insult to the police when you think about it because it suggests that the police are fools to be dissuaded from doing their job by sycophantic displays and flattery. You're a busy man, Rich, so let me help you with your boilerplate B.S. response to yet another negative review: "Oh, Francis, my friend, we are truly sorry you have this impression of us. Rest assured we pride ourselves on outstanding and honest service. It sounds like there was a miscommunication on our end, although we hope you'll rest assured all of the vehicles we sell have been inspected thoroughly. If there's anything we can do for you, please don't hesitate to reach out, blah, blah, blah, blah, blah." When a dealership, or any business, repeatedly finds itself in situations where it has to say out loud that they are "honest," and that they are "sincerely sorry for any miscommunication on our end," the public is justified in wondering whether the so-called "miscommunications" are actually deliberate, and maybe even strategic, and whether it makes any sense at all to believe that such a business is "honest."

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Francis, If there was a specific issue we can work with on, we would be happy to do that. Otherwise, this unfair diatribe just seems like unproductive venting.

2006 Saab 9-5

5.0
by Peter on Dec 11, 2018

No Saab is without it's quirks, and the same can be said for Saab buyers. I dealt with Richard and he was very patient, amiable, and straight forward. The few items the vehicle did need he made sure were completed in a manner that fit my schedule. Has knowledgeable Saab technician on staff to complete repairs in a professional manner.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
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