Vroom - Get It Delivered Nationwide

3.6

Hours of Operation

Sales
Monday
8:00am–10:00pm
Tuesday
8:00am–10:00pm
Wednesday
8:00am–10:00pm
Thursday
8:00am–10:00pm
Friday
8:00am–10:00pm
Saturday
9:00am–8:00pm
Sunday
11:00am–8:00pm

Sales Team

Molly T. headshot

Molly T.

Customer Experience 3.4 (1058 Reviews)

Cars on the lot

0 cars available
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Dealership reviews

3.6
Rating and reviews of Vroom - Get It Delivered Nationwide are from Cars.com and DealerRater.com

8426 reviews

The process was simple, and fast.

5.0
by Christinasotelo on May 10, 2022

The process was simple, and fast. No going into a dealership or a store easy pickup.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I never heard back from them on my inquiry.

1.0
by banditz on May 10, 2022

I never heard back from them on my inquiry. I have noticed, just like Carvana, that they often advertise inexpensive cars on Cars.com then you check thier actual website and the car is sold, the only comparable models left are always (mysteriously) more expensive.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Worst car buying experience i have ever had, i bought a

1.0
by Rvood on May 10, 2022

Worst car buying experience i have ever had, i bought a car from them 6 months ago and i wanted to make sure i waited till now to leave a review, the process of buying my car was absolute torture it took me months to even get in contact with someone who knew how to help me, and even then there most helpful person knew little to nothing. Once the car arrived at my house after many many delays and forgotten paper work from Vroom. The car showed up absolutely filthy (my car of 10 years which was never washed was cleaner than my brand new car) and the tires where completely flat and the did not have proper windshield wipers installed. So not only was the car disgustingly dirty it wasn't equipped with the proper safety gear, which included broken windshield blades, flat tires, overly corroded battery and of course many exterior and interior scratches that were not shown in there photos online. This company is an absolute joke, you are better of going anywhere else.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

When I was shopping for a car, I wanted to do it easy and

1.0
by wilfredo.vargas85 on May 10, 2022

When I was shopping for a car, I wanted to do it easy and smooth and avoid a dealership, with a baby and toddler it can be hard which is why I wanted to purchase online, I wish I can go back. Vroom has been a nightmare. I started my car purchase since Nov, I got the car late in Jan and that's the start of it. I have been calling them since jan and they still can't fix the insurance and registration issue. I have been to DMV and Fedex, I have tried everything to fix the issues, they have been asking for original docs for DMV which I have shipped to Fedex in Feb. I have been calling for weeks and just keep getting temp tags, I have been having issues for half a year!!! Normally people enjoy their new ride! and I can tell you I haven't had time to enjoy my new car. This is the WORST company I have ever worked with and I wish I can just return everything. Just horrible experience and my family is not enjoying this car for those reasons.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

I consider Vroom a very untrustworthy company.

1.0
by roz.S on May 10, 2022

I consider Vroom a very untrustworthy company. mileage was not consistent with other paperwork. They ran my credit unlawfully without my permission. I did not give them permission to keep running with several loan institutes. Don't use them. didn't purchase anything, because I became suspicious after seeing the discrepencies in the mileage. Now I find out that ran my credit with more than one loan institution which could harm my credit score. Rep. told me she was going to run it with a particular L I but she lied. She also told me to I could contact her anytime. and that was a lie. Every time I called it seemed as though I was always talking to someone in a "third word country" because of the language barrier. Not making fun> Because they were nice - except for one person who hung up on me. I wished I could warn the world about them. So, they won't make the mistake I almost made. It cost me $249, but that was my choice from them to hold the vehicle. I just glad I woke up before I invested thousands. I can't help but wonder if Vroom paid those people who gave good reviews. My main concern is my credit score being lowered by dealing with these crooks. Shame on them!!!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Awesome price and very easy process!

5.0
by Erin.Malloy.powell on May 09, 2022

Awesome price and very easy process! They beat 3 other dealers on the sale of my car!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Selling my car through Vroom was easy and quick.

5.0
by Charlie on May 09, 2022

Selling my car through Vroom was easy and quick. When I needed help with the documents, there was always a customer rep to help me. I also got the best price for my car compared to other online sources!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Awesome price, fast payment.

5.0
by Michelle on May 09, 2022

Awesome price, fast payment. Vroom made selling my car fast and easy I highly recommend Vroom.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Very easy process and no hassle to sell your car plus

5.0
by DV on May 09, 2022

Very easy process and no hassle to sell your car plus made the best offer.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Bought car from Texas to ca delivered on time easy buying

5.0
by drew.roybal on May 09, 2022

Bought car from Texas to ca delivered on time easy buying honest people always answered my call got the same truck in pictures best prices with low miles on truck that I found great experience

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
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