Vroom - Get It Delivered Nationwide

3.6

Hours of Operation

Sales
Monday
8:00am–10:00pm
Tuesday
8:00am–10:00pm
Wednesday
8:00am–10:00pm
Thursday
8:00am–10:00pm
Friday
8:00am–10:00pm
Saturday
9:00am–8:00pm
Sunday
11:00am–8:00pm

Sales Team

Molly T. headshot

Molly T.

Customer Experience 3.4 (1058 Reviews)

Cars on the lot

0 cars available
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Dealership reviews

3.6
Rating and reviews of Vroom - Get It Delivered Nationwide are from Cars.com and DealerRater.com

8426 reviews

If I could give negative stars I would.

1.0
by JDson on May 15, 2022

If I could give negative stars I would. Do not buy from them. Every single step of the process is a nightmare. They don’t charge sales tax, and you will wait 6+ months for them to send your title, so you can never register your car. I’ve been able to drive my car legally 1 month out of the 6 I’ve had it. You call and get stuck in endless loop of no help, wait 48-72 hours, then call back so the next person you talk to can tell you the same thing. I got ornery with the title department and they hung up on me. These are real people buying these cars, and you won’t find a real person to actually help you. BEWARE, JUST DONT DO IT.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

From finding the car online in the comfort of my own room

5.0
by StephanieY on May 15, 2022

From finding the car online in the comfort of my own room to delivery in my own driveway and being communicated with T entire process from signing to delivery

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

This was the absolute worst car buying experience I’ve

1.0
by indiaj804 on May 14, 2022

This was the absolute worst car buying experience I’ve ever had! Customer service help is very limited and if you do need to speak with a supervisor it takes a month to get a call back. Please, please do not send your down payment via cashiers check. I was advised by my car specialist to send my down payment in the mail with my contact and somehow they received my contract but not my down payment even though they were in the SAME envelope. It has been two weeks and no one has even started to look for my check. In order to resolve the issue myself I had to take out a loan in order to send the money again for my down payment because my bank cannot stop payment on my check for another two weeks. So at this point I’ve paid my down payment twice and I’m spending $400 a week on rental vehicles to get to work everyday.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Selling my car was touchless, fast and easy.

5.0
by Crawford.hc on May 14, 2022

Selling my car was touchless, fast and easy. It was as simple as as 1-2-3!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Fantastic site!

5.0
by Tobytoes09 on May 14, 2022

Fantastic site! Everyone was so nice, lots of communication every step of the way. Was all done online, extra easy process! The car was delivered by a professional, and took less time than estimated. Would definitely buy from again!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Fantastic experience!

5.0
by Dawn Walp on May 14, 2022

Fantastic experience! I received my car in 6 days; delivered right to my office! Thank you Vroom!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Excellent so easily you can just buy a car exactly what

5.0
by Martini2 on May 14, 2022

Excellent so easily you can just buy a car exactly what they say it is and trade in your old one was a pleasure

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Don't buy a car from vroom!

1.0
by rockstarmustang4 on May 13, 2022

Don't buy a car from vroom! Beware! Still waiting on my paperwork 2 months later!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Terrible terrible terrible.

1.0
by Stephanie on May 12, 2022

Terrible terrible terrible. Do not buy a car from here. My boyfriend has been waiting over a month, received a delivery confirmation date, & a bill of sale, but no car and no customer service to explain the declined sale after a month of them collecting funds and leading him to believe he was approved. This will cost you a lot of time and money that you don’t want to waste. If it sounds to good to be true… it probably is. This is a scam. They push you through their system and collect funds then your car specialist goes ghost with your money.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Every single aspect of this business needs improvement.

1.0
by Santasmalls on May 12, 2022

Every single aspect of this business needs improvement. Absolutely terrible buying experience. The only thing that’s simple is looking at the vehicles online and then taking your money. Every single thing else is terrible

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Have been trying to purchase a vehicle for an entire month. Got approved and sent papers and money to them. Digitally signed contracts. And physically signed contracts. Also had to personally get them notarized did all that. Finally after weeks get to the part about delivery. Then they tell me lender didn’t approve can’t deliver. So now I’m out of my deposit and they are saying j can’t get my car. After a month. My sales person completely ghosted me after a week her name is Kara Kiefer as soon as she got her commission decided to ghost me. This is in every way a scam. I repeat do not purchase a vehicle from them. The worse experience I have ever had. Every single person I spoke with was incompetent at their job. Nobody knew anything. So many other issues. But I don’t have the time or patience to write them all out. I just advise,extremely advise to not purchase a vehicle from them. Better yet do not deal with them.

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