Vroom - Get It Delivered Nationwide

2.3

Hours of Operation

Sales
Monday
8:00am–10:00pm
Tuesday
8:00am–10:00pm
Wednesday
8:00am–10:00pm
Thursday
8:00am–10:00pm
Friday
8:00am–10:00pm
Saturday
9:00am–8:00pm
Sunday
11:00am–8:00pm

Cars on the lot

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Dealership reviews

2.3
Rating and reviews of Vroom - Get It Delivered Nationwide are from Cars.com and DealerRater.com

1 reviews

Good Luck!

2.3
by Bryan Bestwick on Jun 17, 2019

Since it's an online dealership you expect somethings to be different. Chose vehicle, got trade-in value on old vehicle, got doc's overnight, overnighted signed doc's back, purchase complete. THEN they tell you standard delivery is 7 business days, but could be 14. You're supposed to hear from them everyday until 24 hours before your vehicle arrives. Mine was originally supposed to arrive last Friday, 6/14/2019. However, on Thursday the 13th the email message stated it would be delayed. After that the, Delivery Support staff completely stop letting you know the status of your vehicle. I still have to call them every time I want an update. When you speak to someone they say that they'll call their carrier and get back to you...they never do. Supposedly, the truck my vehicle was on broke down in AZ, but no one could reach the driver. But no one is letting you know these status as your last notification states. You have to badger the xxxx out of them to try getting an eta. If you read other reviews on Yelp.com you'll ready other similar stories. Very shady practices. As soon as they get you to sign the docs they drop you like a bad habit. I do not and will not use their service again.

Customer service 1.0 Buying process 4.0 Overall experience 2.0 Does not recommend this dealer. Did purchase a vehicle.
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