Vroom - Get It Delivered Nationwide

3.7

Hours of Operation

Sales
Monday
8:00am–10:00pm
Tuesday
8:00am–10:00pm
Wednesday
8:00am–10:00pm
Thursday
8:00am–10:00pm
Friday
8:00am–10:00pm
Saturday
9:00am–8:00pm
Sunday
11:00am–8:00pm

Sales Team

Molly T. headshot

Molly T.

Customer Experience 3.9 (310 Reviews)

Cars on the lot

0 cars available
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Dealership reviews

3.7
Rating and reviews of Vroom - Get It Delivered Nationwide are from Cars.com and DealerRater.com

7413 reviews

No headache or hassle and I don’t know if I need to say...

5.0
by Lou on Jan 13, 2022

No headache or hassle and I don’t know if I need to say anything more than that

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Extremely smooth, accurate, and professional process....

5.0
by lalsadiq on Jan 13, 2022

Extremely smooth, accurate, and professional process. Loved the swift experience of selling my car to Vroom!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Jean-Paul was precise and knowledgeable. He knew exactly...

5.0
by JPSargent1990 on Jan 12, 2022

Jean-Paul was precise and knowledgeable. He knew exactly what I needed and accomplished everything right over the phone. He did not hesitate to send an email confirmation, and he listed everything I should expect while pursuing this vehicle transaction. This is without a doubt the man to talk with while buying a car. Thank you Jean-Paul.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Jean-Paul was precise and knowledgeable. He knew exactly what I needed and accomplished everything right over the phone. He did not hesitate to send an email confirmation, and he listed everything I should expect while pursuing this vehicle transaction. This is without a doubt the man to talk with while buying a car. Thank you Jean-Paul.

The website was very easy to use an intuitive. The...

5.0
by Randy.voe on Jan 12, 2022

The website was very easy to use an intuitive. The pricing on vehicles easily beat the other options. From start to finish the purchase process was flawless. The vehicle was delivered in the exact condition shown on the website and was gorgeous. Fantastic value. An issue arose that delayed the payoff on my trade-in vehicle. I initially had trouble reaching customer service for follow-ups and assistance. I ended up escalating my concerns to the senior leadership team. The leadership team immediately escalated my issue, found and solved the issue, and had my vehicle paid-off within 3 business days. This is a solid company who owned their misstep and fought to make it right. As with any growing businesses, there are bugs to work out and processes to refine. I would not hesitate to purchase another vehicle from Vroom. I strongly recommend them to my friends and family.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Purchased vehicle never not received title!

1.0
by Adam C on Jan 11, 2022

I purchased a 2020 Mercedes E35o in August 2021. Still have not received title or registration after 5 months. No one answer the phone when you call unless you choose the buying a car option and then they tell you they have to transfer you. There is no customer service and there are endless complaints stating the same issues and more online. Run don't walk away from Vroom!

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Vroom dealership is the best online car dealership I will...

5.0
by cooldeji on Jan 11, 2022

Vroom dealership is the best online car dealership I will do recommend to friends and family. The car that purchased was easy transition and there was no deal in their processing. More so, the delivery of my car was delivered before the estimated date. Vroom is the best for me and I would always recommend Vroom.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Easy no hassle. I hate to go to the dealerships. Friendly...

5.0
by Michelle on Jan 11, 2022

Easy no hassle. I hate to go to the dealerships. Friendly service. Process smooth service. Great team! Thank you Vroom! I recommended to Vroom to my friends & family!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Súper fast and easy transaction. Best price for my...

5.0
by Karen8954@att.net on Jan 11, 2022

Súper fast and easy transaction. Best price for my vehicle between Vroom, Carvana and Car Zmax.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Car selling process was a pleasure for me with Vroom....

5.0
by jeevsrk on Jan 11, 2022

Car selling process was a pleasure for me with Vroom. Just three steps, car appraisal, send documents and arrange for pickup date. I just spent about half hour for the entire process over few days. Payment was lightning fast after car has been picked up. It worked out well for me as my car had no issues, clean history and clear documents.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I’ve purchased two vehicles with Vroom and I can say...

5.0
by Coloradogirl77 on Jan 11, 2022

I’ve purchased two vehicles with Vroom and I can say VROOM IS THE BEST!! The inventory is incredible and I found exactly what I was looking for. Vroom makes the process SO easy from beginning to end and the agents I worked with were awesome. My car was just delivered two days ago… I LOVE it and I’m so thankful I found Vroom. I will NEVER go to another car dealership again!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
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