Vroom - Get It Delivered Nationwide

3.7

Hours of Operation

Sales
Monday
8:00am–10:00pm
Tuesday
8:00am–10:00pm
Wednesday
8:00am–10:00pm
Thursday
8:00am–10:00pm
Friday
8:00am–10:00pm
Saturday
9:00am–8:00pm
Sunday
11:00am–8:00pm

Sales Team

Molly T. headshot

Molly T.

Customer Experience 3.9 (310 Reviews)

Cars on the lot

0 cars available
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Dealership reviews

3.7
Rating and reviews of Vroom - Get It Delivered Nationwide are from Cars.com and DealerRater.com

7413 reviews

Very responsive customer service rep. Easy, efficient...

5.0
by Julie on Jan 14, 2022

Very responsive customer service rep. Easy, efficient transaction to sell the car and get paid. I’m very glad with this hassles free experience with Vroom!!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

THE QUOTE THEY GIVE IS THE PRICE YOU GET, UNLIKE CARVANA...

5.0
by GBINDHAMMER on Jan 14, 2022

THE QUOTE THEY GIVE IS THE PRICE YOU GET, UNLIKE CARVANA YOU ALWAYS HAVE SOMEONE TO ACTUALLY TALK TO FOR ANY REASON.VROOM IS THE WAY TO GO.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

The initial process was easy, but there were MANY hiccups...

3.0
by Copper on Jan 14, 2022

The initial process was easy, but there were MANY hiccups along the way with lack of responses from Customer Service. While Vroom offered me way less than Carvana and Carmax (who offered the most), they were willing to match what Carmax offered me, which was $3,100 more. I chose a car, to have it taken as soon as we were putting in my credit card info. The next day, I chose a different car and was able to reserve this one. Receiving the paperwork was easy, but then FedEx misplaced my paperwork when I sent it back to Vroom. Upon uploading my proof of insurance for the new car, no one from Vroom contacted me for 6 days to tell me it wasn't accepted. I made 4 phone calls and it took the 4th representative to figure this out. This delayed the delivery of my car by nearly a week, even though each representative told me they could see the insurance and Vroom had received it. I asked for some sort of compensation for this lack of communication, yet 3 weeks later have heard nothing. I also sent a follow-up email 8 days ago in response to this request with no response. The delivery and pick-up of my trade-in was quick and easy. I have mixed emotions about using Vroom again. Knowing how they work now, I might try them again in the future, but would be very skeptical to receive any timely responses from Customer Service should I have any additional questions.

Customer service 4.0 Overall experience 3.0 Does recommend this dealer.

The experience was effortless and I received the exact...

5.0
by Hill237 on Jan 14, 2022

The experience was effortless and I received the exact amount offered and there was no quiverling over the amount. The sales staff were very informative as well as courteous and keep me up to date at all times with what was going on. Even the driver who picked up my vehicle deserves 5 stars for being both punctual and polite. I was shocked when I saw the price that VROOM offered because other competitors were not even in the ballpark of what I was expecting.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Selling my car with Vroom was quick and painless! They...

5.0
by aroseschultz on Jan 14, 2022

Selling my car with Vroom was quick and painless! They offered me the most money for my used car, by a landslide! Within just a couple days after my car was picked up by the tow company, I received payment directly into my checking account. I would highly recommend Vroom to anyone looking to sell their vehicle!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Transaction was painless from start to finish! Highly...

5.0
by mjraynor1 on Jan 14, 2022

Transaction was painless from start to finish! Highly recommend and will be using Vroom for our next car sale!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Vroom was an easy process from start to finish. Offered a...

5.0
by User1991 on Jan 14, 2022

Vroom was an easy process from start to finish. Offered a fair price for my vehicle. I was able to avoid sketchy only market places.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Great experience, the process is so fast, organized and...

5.0
by jag on Jan 13, 2022

Great experience, the process is so fast, organized and simple. I sold a car and got my quote and within a week and half everything was done. Keep up the great work vroom team!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

VROOM was a totally new car selling experience. My 6...

5.0
by psbarrett1 on Jan 13, 2022

VROOM was a totally new car selling experience. My 6 month extension on my lease was running out. My lease would not be extended unless I ordered another car from the brand. The dealer would not give me a trade in value. Other dealers would not take my lease vehicle as a trade-in. I was between a rock and a hard place. I learned that VROOM would only purchase a vehicle in which I had a clear title. Consequently, I did something entirely new. I purchased my lease vehicle. After the purchase process was completed and the title was transferred, I completed VROOM's simple on line paperwork and power of attorney. Everything went like clockwork. VROOM paid off the loan, they arranged to pick up my car. The check was deposited in my account two days later. Now here is the best part. I did not have to use my savings. VROOM's purchase enabled me to make the down payment on a new car, and I added extra money to my savings account. Therefore, I strongly recommend selling your vehicle to VROOM. It is a win-win experience

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Vroom made selling my car simple from beginning to end....

5.0
by nixnicaragua on Jan 13, 2022

Vroom made selling my car simple from beginning to end. They offered me a very fair price for my used car and paid exactly what they offered. Once my car was picked up by them I had a check within a few days. The paperwork was easy and Robert answered a lot of my questions before I made the final decision to sell. Vroom offered me more for my car than any other company both large and small. I would for sure use Vroom again if selling a car and will look to them in the future when buying. My experience was 100% satisfaction.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
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