Vroom - Get It Delivered Nationwide

3.6

Hours of Operation

Sales
Monday
8:00am–10:00pm
Tuesday
8:00am–10:00pm
Wednesday
8:00am–10:00pm
Thursday
8:00am–10:00pm
Friday
8:00am–10:00pm
Saturday
9:00am–8:00pm
Sunday
11:00am–8:00pm

Sales Team

Molly T. headshot

Molly T.

Customer Experience 3.4 (1068 Reviews)

Cars on the lot

0 cars available
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Dealership reviews

3.6
Rating and reviews of Vroom - Get It Delivered Nationwide are from Cars.com and DealerRater.com

8453 reviews

Very nice company.

5.0
by latzaw2016 on May 21, 2022

Very nice company. I trust for everything. I see Lexus 2017 good price for me. Thanks 🙏

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

One of the WORST experiences I've ever had!

1.0
by smhartfit on May 21, 2022

One of the WORST experiences I've ever had!! Beyond furious is an understatement and Im ready to pursue legal action. Customer service continues to give you the go round, that "they are escalating the case" and then I hear nothing from them until I reach back out to them. Purchased my truck in February '22, delivered March 9th. I was told I could expect my plates and registration by middle of April. My temp tag expired April 22nd. I reached out on multiple instances for a new temp tag, however my insurance apparently didn't meet the standards of Texas. Given that I'm stationed in New Mexico, I thought "what does it matter?" but they refused to send me a new temp tag until I updated my insurance. Once I did, suddenly the Texas DMX was no longer giving out temp tags for vehicles housed out of state. April 29th, I called Vroom for them to tell me THEY messed up my paperwork, they were aware of it as of April 9th (STILL WITH NO ONE REACHING OUT TO INFORM ME) and that they administered my paperwork that very week I happened to call. I should "expect my plates May 16th-21st". Ok great, looking forward to it. As of 5 minutes ago, on May 21st, when I got off the phone with their "Customer Service" there's been no update since April 9th, that nothing's changed and they are unaware of what's going on with my plates. They will "escalate and make my case high priority" but I will most likely not get an answer for another 72 hours. At this point, I'm at a complete loss of how to proceed and will return the vehicle. DO NOT BUY FROM THIS COMPANY

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

There should be negative stars.

1.0
by Jcny531 on May 21, 2022

There should be negative stars. This dealership doesn't deserve even one. What a horrific, aggravating, upsetting, experience buying a car from this dealership. The salesperson was great but after that the process was totally horrendous. They lost my paperwork, as well as didn't send me all the paperwork that required my original signature. They didn't bother to call me to tell me. I called them after a week had gone by to see where we were in the process, as all the paperwork was submitted, this is when I found out. I was told replacement paperwork would be Fed Exed that day, didn't receive it. I called everyday for 2 weeks & nobody could tell me what the hold up was, it was always another department. I left several VM, no return calls. I requested supervisors call me never a return call. There are too many people in too many departments involved with one car &, other than the salesman, all are ineffectivein the job. Iemailed multiple times never a response, including the company president. I had send proof of insurance on the new vehicle@ the beginning of the process. I get an email from my insurance Co stating that if the car wasn't registered w/in 30 days I would face state fines/penalties. I called Vroom spoke to someone supposedly in that specific department, he assured me the car would be delivered w/ temp tags & title. Today the car was delivered, WITHOUT either the temp tags & title. I called Vroom advising that i needed these documents immediately as the car will be towed for being parked in the street & not having plates. The person@ Vroom had the audacity to tell me it will take 24-48 hrs for them to be emailed to me & continued to say the same thing over & over when I asked why. Why would it take thus long to email the paperwork that They should already have, no answer. What am I supposed to do sit in my car until they are emailed& to explain to the cops that employees of Vroom are incompetent? They all have the same script " I'm sorry & I understand ". It made me want to scream. I heard this hundreds of times from absolutely every person I spoke to yet none of them could give a straight answer to any question. I am supposed to have 7 days or 250 miles if I want to return the car. I can't even drive the car because of their continued ineptitude. The only thing that went w/o a hitch them taking thousands of dollars from me. I think there should be an investigation into this company as the majority of experiences are negative.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

The whole process was fast I got my truck delivered way

5.0
by tetemama17 on May 21, 2022

The whole process was fast I got my truck delivered way before the delivery date. I love my truck everyone is now asking me where I get my truck from its sharp and they want another car so I definitely recommend them to go on vroom website because my truck is everything

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

This ‘dealership’ is not actually a dealership it’s

1.0
by Fujasonbull on May 21, 2022

This ‘dealership’ is not actually a dealership it’s simply A SCAM they tried to tell me that I need to put a thousand more in down payment than what the bank had told me and when I had told the sales man (JASON BULL) that I had spoke to the bank and told him that they said a different number he claimed it’s because of all of the different fees and everything but when I talked to the bank AGAIN they said that my down payment was fine since I was already approved for that amount even with all the fees but he was saying that I’m not doing it correctly and that he’s talked to the bank himself, then like the next day I looked at the summary for the car and it had gone from 18,000 to 22,000 TWENTY-TWO THOUSAND!!!! With no heads up no communication about this price change and the fact that I had already put in the 250 charge for holding the car which they only hold it for 24hrs it’s apparently non refundable which is bs!! Especially if they are going to try to up the down payment and shoot up the price!! If the car is a good deal but it’s too good to be true it’s BECAUSE IT IS TOO GOOD TO BE TRUE!!!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

If I could give this company no stars I would.

1.0
by jhardy419 on May 21, 2022

If I could give this company no stars I would. My boyfriend has had the worst experience with this company. Not only has he had the worst customer service experience with people over the phone, he's had the worst experience with the vehicles itself and the delivery drivers. The first vehicle he purchased, the delivery driver was extremely unprofessional and the vehicle had so many issues with it. The second car he purchased from them was fine at first, and then problems started to occur. He shouldn't have to put money into this vehicle yet and I personally think that vroom should be responsible for things. He has contacted customer service many times to tell them what he is experiencing and nothing is being done of it. They want him to do this and that for paperwork but it literally takes forever to do one single thing with this company. This company is literally a lawsuit waiting to happen. They haven't even sent him his registration yet and it's been like a month. Seriously the worst car buying experience. DON'T BUY FROM THIS COMPANY, you WILL be sold a lemon rather you are aware of it or not. The website is a joke, everything about this company is a joke. The commercial is a joke too. Definitely not even worth your time or your money.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Service and coordination was easy, fast and convenient, I

5.0
by emily.noonan on May 20, 2022

Service and coordination was easy, fast and convenient, I never had to negotiate with anyone or leave my home. I'm not a car person and I always feel like I am about to be taken advantage of but this was perfect and I got a very fair value for my truck.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I process vehicle purchases and sales for my company and

1.0
by VehicleDealer101 on May 20, 2022

I process vehicle purchases and sales for my company and over the last several years have processed probably over a thousand vehicles. In the last 5 months I've bought 65 vehicles from 17 different dealerships in 7 different states. Of all the dealers I've dealt with Vroom is the absolute worst one. My Vroom experience is much to long to type here but I will say that I will never buy from Vroom again. Bought a vehicle from them 4 months ago and to this day still do not have completed paperwork or title. Oh they sure took my payment promptly and easily enough but everything else has been like pulling teeth. I reached out to customer service about 12 or 13 times so far via email and phone. All the reps have been unsure, uninformed and not helpful. Some of the people are nice, but they are extremely ignorant of what to do so I have not been able to get help. I'm amazed at how bad my experience was.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi - thank you for your feedback and for bringing this to our attention. We are disappointed to hear you have not had a seamless experience with us. We'd like to learn more about what happened, so that we may look into it further. We will be in touch shortly to request your personal contact information. Thank you, - The Vroom Team

I wanted to leave a good review as my experience started

1.0
by acasas2111 on May 20, 2022

I wanted to leave a good review as my experience started off good but it got worse as time went on and i’ll explain my reasons. As I said, I had a good experience while working with the car specialist, her name was Kenisha Shields and she was very quick to respond, easy to communicate and ask questions, kind and helped me through the whole process of purchasing the car. It took a few days as some papers and ID had to be sent back and forth but she would call and check in so that part was great. The car took about 2 weeks to ship over which was a little longer than I thought but no big deal and the delivery guy was also nice and easy to communicate with. It was actually after I got my car that I started to have some regrets / get frustrated. The car wasnt detailed and was pretty dirty and smelled like cigarettes when I was told the car would be detailed when I got it and the smell to this day still isn’t completely gone. There was also a broken clip on the sideskirt so it was slightly popping out and this was not highlighted when purchasing the car so I called customer service asking if I could get it fixed and reimbursed and all they did was put a claim in and I was never contacted back at all. It also would of been nice if I could get it detailed and reimbursed but that wasnt too much of a big deal for me. The new issue thats been frustrating has been trying to get my tags. My temporary tags expire in a week and my plates and registration still havent arrived and im not sure if they were even sent to the DMV or not so I called customer service asking for temporary tags and they said they would send an email and my temporary tags to me shortly and I didnt get any email back at all and still dont have extended temp tags. I tried emailing someone in the registration team and no response back either. The customer service / communication was honestly the worst part other than when I was purchasing it. If someone could please reach out to me to help with these issues it would be greatly appreciated.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi - we thank you greatly for your detailed and honest feedback - it's crucial for us to hear from valued customers such as yourself. We are very disappointed to hear that your experience with us has not been a seamless one, and we sincerely apologize for the communication challenges you have faced. To that end, we'd like to obtain more details about your particular situation so that we may look into this further and we will be in touch shortly to request your personal contact information. Thank you, -The Vroom Team

VROOM ROBBED ME OF $2,150.

1.0
by Evin Myers on May 20, 2022

VROOM ROBBED ME OF $2,150.57. I purchased a 2016 Ford F150 through vroom. I got a loan through USAA to purchase the truck. USAA provided me with a dealer funding request form that vroom fills out. Vroom fills out exactly how much money the truck is going to cost to purchase after fees, taxes, etc. Vroom asked USAA to provide them $35,000. Well in all the documents it says that after all the extra fees, the truck only costed $32,849.43. After a month of receiving my truck and making payments I realized that Vroom was still sitting on my $2,150.57. I contacted vroom telling them the situation but their customer support team reassured me that this was not a mistake and I did not deserve to get my money back. After an hour phone call going through the fees they realized I was supposed to get my money back. The agent says he opened up a case a someone from the refund department will contact me in 48-72 hours. 3 days go by and I hear nothing. I call back and they give me the same run around, saying someone will contact me in 24/48/72 hours. After 2 weeks I call back again and say that an agent has finally been assigned to the case and they'll be reaching out that same day to discuss repayment. I did not receive any calls that day. After 3 weeks I call again and the agent says my case has been closed. I had not received any payment at this time still and they have to reopen the case and then proceeds to tell me that the case had been assigned to the wrong person. It has now been 4 weeks and I have still not gotten my money back. I believe vroom is hoping that they'll wait me out and eventually this will go away and they get to keep my money. No one in customer support will give you a straight answer, they will not connect you to the supposed "agent" working on your case or anyone higher up. It has gotten to the point where I now have gotten a lawyer and will have to sue vroom to get my money back. DO NOT PURCHASE THROUGH VROOM, SAVE THE HEADACHE.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi - we thank you greatly for your detailed and honest feedback - it's crucial for us to hear from valued customers such as yourself. We are very disappointed to hear that your experience with us has not been a seamless one, and we sincerely apologize for the communication challenges you have faced. To that end, we'd like to obtain more details about your particular situation so that we may look into this further and we will be in touch shortly to request your personal contact information. Thank you, -The Vroom Team

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