Vroom - Get It Delivered Nationwide

Sold 2 vehicles to vroom and both experiences have gone through flawlessly. With prompt payment after vehicle being picked up. I admit I was nervous sending the title before payment but the experiences have both been super.

Easy process. Good number for my vehicle. fast payment, no hassles. Every company should operate like this!

Worst experience ever…. Even worse than going to a dealership actually this is the first And last time i will buy a car from vroom been waiting for my car for over 3 weeks every time i call they said that that i have to wait when i ask for help one of the car specialists hung up on me and now after im finally done with all the paperwork i still waiting for some delivery company to call, it suck that they dont even have a supervisor that actually can help you better just a bunch of people with a really strong accent that you can’t really understand over the phone… no been mean but this is your 2nd biggest investment, you need to have a clear understanding and comunicación before paying several thousands of dollars, at this point im just waiting to see what happens without any kind of help and if the do sent me the car and i have more issues ill have to go to the arizona better business bureau and put a complaint all this is unacceptable and if i were you ill go to a nearby dealership and get ripped off… believe me it will be better and will save you a lot of headaches and time DO NOT BUY A CAR FROM VROOM

Great customer service, ny questions and concern were alwayes answered. The business transaction was fast and smooth

PROCEED WITH CAUTION!!! Seriously the worst car buying expereince I've ever had. I've had my car since March, still no title! I didn't even use their licence feature. I sent them cash, and all they have to do is send me the title. It is now June 13th, 4 weeks in a rental, and still no title. The sad thing is, I'm not the only one. Please take heed to all the horror stories out there. It is an awful experience to live through. The worst part is that if they can't find your title they start pressuring you for a buy back. Well guess what folks, inflation has taken the price of the car through the roof. Of course they want to buy your car back, they can sell it for more! I don't know how they justify treating their customers the way they do.

Vroom!, I just don't get it.. this is an update . I finally received the title and registration inorder to get the plates over 3 mo's from the purchase time of the vehicle back in Nov 2021. Unbeknownst to me upom purchase, the cars wheel assembly (rotors), were different sizes on two of the tires ! Long story short after having repaired one of the wheels do to the brakes going bad prematurely and being reimbursed, I thought it was all over. I should of known better. One of the tires became flat and we pulled over to put on the spare and of course because of the company I bought the car from, the spare doesn't fit. Wrong spare for the car!! The lug post don't align!!! Ridiculous. Vroom , get it together!! I need a spare or reimbursement for a spare. Worst dealership Ever!!!

This was ( surprisingly to me) The easiest and best way to Sell me car. From start to finish By far the best deal I could have gotten.

Fast and reliable. Made my car buying online experience easy and safe. Having all important documents and it will make the process smooth and easy.

Very disappointed. I bought my car on 03/30, receive it to temporary plates. My last plate expired on June 1., Called vroom 40 days ago requesting address change. Called 05/26- 05/30- 06/01 - 06/02- 06/03- 06/4- 06/07- 06/8 and jun 9. E spend hours trying to get any answers. They said they sanded the plates but, they can’t find a tracking number. What kind of business is that who let the customer down. Two weeks with no plates to drive and I can get an answer from them. I guess my next step will be Reporting to DMV and Credit bureau business.

The process of selling my car to Vroom was very easy and smooth process and we received the money quickly.