Vroom - Get It Delivered Nationwide

3.6

Hours of Operation

Sales
Monday
8:00am–10:00pm
Tuesday
8:00am–10:00pm
Wednesday
8:00am–10:00pm
Thursday
8:00am–10:00pm
Friday
8:00am–10:00pm
Saturday
9:00am–8:00pm
Sunday
11:00am–8:00pm

Sales Team

Molly T. headshot

Molly T.

Customer Experience 3.4 (1135 Reviews)

Cars on the lot

0 cars available
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Dealership reviews

3.6
Rating and reviews of Vroom - Get It Delivered Nationwide are from Cars.com and DealerRater.com

8526 reviews

This was ( surprisingly to me) The easiest and best way

5.0
by Woodbkr on Jun 13, 2022

This was ( surprisingly to me) The easiest and best way to Sell me car. From start to finish By far the best deal I could have gotten.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you

Vroom!

1.0
by rlynn1969 on Jun 13, 2022

Vroom!, I just don't get it.. this is an update . I finally received the title and registration inorder to get the plates over 3 mo's from the purchase time of the vehicle back in Nov 2021. Unbeknownst to me upom purchase, the cars wheel assembly (rotors), were different sizes on two of the tires ! Long story short after having repaired one of the wheels do to the brakes going bad prematurely and being reimbursed, I thought it was all over. I should of known better. One of the tires became flat and we pulled over to put on the spare and of course because of the company I bought the car from, the spare doesn't fit. Wrong spare for the car!! The lug post don't align!!! Ridiculous. Vroom , get it together!! I need a spare or reimbursement for a spare. Worst dealership Ever!!!

Customer service 3.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi - thank you for your feedback and for bringing this to our attention. We are disappointed to hear you have not had a seamless experience with us. We'd like to learn more about what happened, so that we may look into it further. We will be in touch shortly to request your personal contact information. Thank you, - The Vroom Team

The process of selling my car to Vroom was very easy and

5.0
by Ingrid on Jun 12, 2022

The process of selling my car to Vroom was very easy and smooth process and we received the money quickly.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Very disappointed.

1.0
by Alex on Jun 12, 2022

Very disappointed. I bought my car on 03/30, receive it to temporary plates. My last plate expired on June 1., Called vroom 40 days ago requesting address change. Called 05/26- 05/30- 06/01 - 06/02- 06/03- 06/4- 06/07- 06/8 and jun 9. E spend hours trying to get any answers. They said they sanded the plates but, they can’t find a tracking number. What kind of business is that who let the customer down. Two weeks with no plates to drive and I can get an answer from them. I guess my next step will be Reporting to DMV and Credit bureau business.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi - thank you for your feedback and for bringing this to our attention. We are disappointed to hear you have not had a seamless experience with us. We'd like to learn more about what happened, so that we may look into it further. We will be in touch shortly to request your personal contact information. Thank you, - The Vroom Team

Fast and reliable.

5.0
by Jessica on Jun 12, 2022

Fast and reliable. Made my car buying online experience easy and safe. Having all important documents and it will make the process smooth and easy.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Save yourself a massive headache and do not buy a car

1.0
by K1266R on Jun 11, 2022

Save yourself a massive headache and do not buy a car here. The process is easy in the beginning and then comes the nightmare. I purchased a Range Rover June of 2021. After having to file a complaint with the Texas dealer licensing board and better Business bureau, I finally got my car registered in May of 2022. Countless hours of unanswered questions. Endless run around and no solutions to the problems. Do not buy a car from Vroom.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi - thank you for your feedback and for bringing this to our attention. We are disappointed to hear you have not had a seamless experience with us. We'd like to learn more about what happened, so that we may look into it further. We will be in touch shortly to request your personal contact information. Thank you, - The Vroom Team

I bought a used Tesla Model 3 from Vroom.

1.0
by Tanner L. on Jun 10, 2022

I bought a used Tesla Model 3 from Vroom. While purchasing the vehicle, they were very responsive and helpful. After we completed the purchase, they practically ghosted me and did not send me the required information for it. They did not transfer the Tesla account to me and have still taken months to send me my title and registration. DO NOT DO BUSINESS WITH THIS COMPANY.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi - thank you for your feedback. We are disappointed to hear that your experience with us has not been a positive one, and we apologize for the communication challenges you have faced. We'd like to obtain more details about your particular situation so that we may look into this further. We will be in touch shortly to request your personal contact information. Thank you, -The Vroom Team

You guys were 5,000.

1.0
by Tesla on Jun 09, 2022

You guys were 5,000.00 under CarGurus not a fair offer, and 8,000.00 under other offers Good luck.

Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi - thank you for your feedback. We are disappointed to hear that your experience with us has not been a positive one, and we apologize for the communication challenges you have faced. We'd like to obtain more details about your particular situation so that we may look into this further. We will be in touch shortly to request your personal contact information. Thank you, -The Vroom Team

The trade experience was great.

1.0
by elease.foster on Jun 09, 2022

The trade experience was great. Vehicle pre-inspection was awful - $10k of repairs after purchase. So disappointed.

Customer service 3.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi - thank you for your feedback and for bringing this to our attention. We regret to hear about the issues you've had with the vehicle. We'd like to learn more about what happened with your particular situation. We will be in touch shortly to request your personal contact information, so that we can look into this further. Thank you, - The Vroom Team

After weeks of contacting VROOM to try to avoid this

1.0
by Kathleen Topete on Jun 09, 2022

After weeks of contacting VROOM to try to avoid this happening. The day has come where the temporary plate expired. I have not been mailed an extension as I was told, still waiting on our registration and plate. Yesterday we were told we would have an email sent to us with a complimentary rental car for us to use and nothing. I was not able to go to work today. I don't know how long my job will be sympathetic with my situation. This is a disgusting situation to be in. If I lose my job over this, I am going to freak out.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi - we thank you greatly for your detailed and honest feedback - it's crucial for us to hear from valued customers such as yourself. We are very disappointed to hear that your experience with us has not been a seamless one, and we sincerely apologize for the communication challenges you have faced. To that end, we'd like to obtain more details about your particular situation so that we may look into this further and we will be in touch shortly to request your personal contact information. Thank you, -The Vroom Team

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