Vroom - Get It Delivered Nationwide

3.6

Hours of Operation

Sales
Monday
8:00am–10:00pm
Tuesday
8:00am–10:00pm
Wednesday
8:00am–10:00pm
Thursday
8:00am–10:00pm
Friday
8:00am–10:00pm
Saturday
9:00am–8:00pm
Sunday
11:00am–8:00pm

Sales Team

Molly T. headshot

Molly T.

Customer Experience 3.4 (1055 Reviews)

Cars on the lot

0 cars available
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Dealership reviews

3.6
Rating and reviews of Vroom - Get It Delivered Nationwide are from Cars.com and DealerRater.com

8413 reviews

This was the absolute worst car buying experience I’ve

1.0
by indiaj804 on May 14, 2022

This was the absolute worst car buying experience I’ve ever had! Customer service help is very limited and if you do need to speak with a supervisor it takes a month to get a call back. Please, please do not send your down payment via cashiers check. I was advised by my car specialist to send my down payment in the mail with my contact and somehow they received my contract but not my down payment even though they were in the SAME envelope. It has been two weeks and no one has even started to look for my check. In order to resolve the issue myself I had to take out a loan in order to send the money again for my down payment because my bank cannot stop payment on my check for another two weeks. So at this point I’ve paid my down payment twice and I’m spending $400 a week on rental vehicles to get to work everyday.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Excellent so easily you can just buy a car exactly what

5.0
by Martini2 on May 14, 2022

Excellent so easily you can just buy a car exactly what they say it is and trade in your old one was a pleasure

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Don't buy a car from vroom!

1.0
by rockstarmustang4 on May 13, 2022

Don't buy a car from vroom! Beware! Still waiting on my paperwork 2 months later!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

It was fast, easy, gave me my full original offer, and

5.0
by Dustinkalhar on May 12, 2022

It was fast, easy, gave me my full original offer, and payment was made within a day

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

My car was delivered 12/27/21.

1.0
by Jonone11 on May 12, 2022

My car was delivered 12/27/21. Today is 5/9/22. 2nd temp tag expired and I still have no answers as to when I'll get my permanent tags. I'm paying for a vehicle I can't drive. This is outrageous. So 3rd temp tag might be here next week after my request 3 weeks ago. Customer service is ok at best. But registration department sucks. They ate HORRIBLE. GET ME MY PLATES

Customer service 3.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Still waiting just on a call to get plates

Terrible terrible terrible.

1.0
by Stephanie on May 12, 2022

Terrible terrible terrible. Do not buy a car from here. My boyfriend has been waiting over a month, received a delivery confirmation date, & a bill of sale, but no car and no customer service to explain the declined sale after a month of them collecting funds and leading him to believe he was approved. This will cost you a lot of time and money that you don’t want to waste. If it sounds to good to be true… it probably is. This is a scam. They push you through their system and collect funds then your car specialist goes ghost with your money.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Every single aspect of this business needs improvement.

1.0
by Santasmalls on May 12, 2022

Every single aspect of this business needs improvement. Absolutely terrible buying experience. The only thing that’s simple is looking at the vehicles online and then taking your money. Every single thing else is terrible

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Have been trying to purchase a vehicle for an entire month. Got approved and sent papers and money to them. Digitally signed contracts. And physically signed contracts. Also had to personally get them notarized did all that. Finally after weeks get to the part about delivery. Then they tell me lender didn’t approve can’t deliver. So now I’m out of my deposit and they are saying j can’t get my car. After a month. My sales person completely ghosted me after a week her name is Kara Kiefer as soon as she got her commission decided to ghost me. This is in every way a scam. I repeat do not purchase a vehicle from them. The worse experience I have ever had. Every single person I spoke with was incompetent at their job. Nobody knew anything. So many other issues. But I don’t have the time or patience to write them all out. I just advise,extremely advise to not purchase a vehicle from them. Better yet do not deal with them.

Horrible communication with paperwork, FEDEX made a

2.0
by SandyRay on May 12, 2022

Horrible communication with paperwork, FEDEX made a fortune. Took over a month for us to complete the deal. Car was what I wanted but showed up filthy inside and swirl marks from someone who didn't know what they were doing with a buffer. Also all four tires down to the wear bars, new tires tomorrow. Never again.

Customer service 2.0 Overall experience 2.0 Does not recommend this dealer.

Communication and delivery process was good for the most

4.0
by starr_8199 on May 12, 2022

Communication and delivery process was good for the most part. Would purchase again through Vroom.

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.

IF I COULD LEAVE NEGATIVE #s I WOULD.

1.0
by miklu on May 12, 2022

IF I COULD LEAVE NEGATIVE #s I WOULD. WORST CAR BUYING EXPERIENCE EVER. Customer support is not that, they have a level 1 that has no information just gives you run around answers. Tier 2 support is not helpful either and good luck getting a hold of them. $80,000 car came damaged and reported it with quote to repair, only gave me half the amount of repairs and check didn't come for a month. Of and if you decide to return which i did you get charge for any excess driving you do. The absolute worse, hope the fail as a business.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
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