Vroom - Get It Delivered Nationwide
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Horrible communication with paperwork, FEDEX made a
Horrible communication with paperwork, FEDEX made a fortune. Took over a month for us to complete the deal. Car was what I wanted but showed up filthy inside and swirl marks from someone who didn't know what they were doing with a buffer. Also all four tires down to the wear bars, new tires tomorrow. Never again.
Communication and delivery process was good for the most
Communication and delivery process was good for the most part. Would purchase again through Vroom.
IF I COULD LEAVE NEGATIVE #s I WOULD.
IF I COULD LEAVE NEGATIVE #s I WOULD. WORST CAR BUYING EXPERIENCE EVER. Customer support is not that, they have a level 1 that has no information just gives you run around answers. Tier 2 support is not helpful either and good luck getting a hold of them. $80,000 car came damaged and reported it with quote to repair, only gave me half the amount of repairs and check didn't come for a month. Of and if you decide to return which i did you get charge for any excess driving you do. The absolute worse, hope the fail as a business.
It was fast, easy, gave me my full original offer, and
It was fast, easy, gave me my full original offer, and payment was made within a day
My car was delivered 12/27/21.
My car was delivered 12/27/21. Today is 5/9/22. 2nd temp tag expired and I still have no answers as to when I'll get my permanent tags. I'm paying for a vehicle I can't drive. This is outrageous. So 3rd temp tag might be here next week after my request 3 weeks ago. Customer service is ok at best. But registration department sucks. They ate HORRIBLE. GET ME MY PLATES
Still waiting just on a call to get plates
They made this process an absolute breeze during a very
They made this process an absolute breeze during a very difficult time. They came highly recommended to me and I highly recommend them to anyone else.
The process was fast and easy.
The process was fast and easy. Everything seemed great and I love our truck. 80 days later, and still NO REGISTERATION. Temporary plate expires today and they refuse to take it back. State law says that they need to register it within 45 days BUT they still haven't. Instead they are paying to rent a car. We need a six seater but they won't pay for that. Also, all the locations around us have wait lists. So, now we have a truck we are paying a loan on, that we can't drive until.....who knows when, and we are without a vehicle until something opens on a waitlist. Vroom is slow, not professional, and the things they do are illegal.
Worst experience so far.
Worst experience so far. Now I have to go pick up the car because they refuse to deliver it as promised. Had to file the paperwork multiple times. They could learn a few things from carvana.
I purchased a 2016 Honda Civic from Vroom in Jan 2022.
I purchased a 2016 Honda Civic from Vroom in Jan 2022. The car came with a 7 day return/refund window, a 90 day/6000 mile dealer warranty & I purchased an extended warranty w/ roadside assistance. I told the salesman that I'm a single mom of a baby and that I work from home so I don't drive a lot. He assured me that this was a very safe vehicle and that a top to bottom inspection of the car would take place before they sent it to me. 4 months later and I've put 1,000 miles on the car, but recently my son and I traveled to visit family, a 200 mile round trip. While driving the interstate highway I heard scraping sounds with every bump on the road. I pulled over to find that a bungee cord had been used to re-attach the metal shield under the cars engine and part of that shield was touching the ground. I did my best to pull the piece of metal up and continued driving but soon heard the noise again. I pulled over for a 2nd time and found the piece of metal on the ground so I put it in the trunk and continued on. Next, the low oil warning light came on the dashboard. I was afraid to push our luck and make a 3rd stop on the busy interstate, luckily a rest area was close by. There, I found oil pouring out under the car. 2 tow trucks, $500, and close to 7 hours stranded with my almost 2 year old son, we finally got home at midnight that Saturday. On Monday morning I had the car towed to a Honda service center which of course roadside assistance didn't fully cover the cost of either. Honda advised that the leak was caused by an improperly fastened cap after the last oil change was done (by Vroom). The warranty company won't cover any costs because there's no mechanical breakdown and Vroom says they won't help either because it's outside of the 7 and 90 day warranty windows. Vrooms gross negligence put my baby and I in danger, racked up near $1,000 in debt and left us without our car because I can't afford to pay Honda right now after everything else. I have called many times, speaking with different people each time but I keep getting the same response: Vroom completely refuses to take any responsibility.
Please read in entirety if you are thinking of purchasing
Please read in entirety if you are thinking of purchasing from Vroom I wrote a review a while back about the frustrations I was experiencing, but now that the entire purchasing process is complete I thought I would write a complete review covering the entire process I experienced. To begin with, the process of finding and buying the car was not bad. The sales rep. Jennifer Molyneux worked with me and she was fantastic! I was even surprised that getting all the paperwork done online and through the mail wasn't really that bad of an experience! The car was delivered promptly and I really like the entire week you get to drive it and test it out while still being able to send it back if it isn't right. Everything with the car was great though and then the nightmare of registration began... The car was delivered the first week in January 2022 and I did not get my car registered until May 06.... Pretty pathetic. Vroom initially sent 60 temp tags with the car and their website said the registration process would take from 3-6 weeks, so I waited. I sent them the out-of-state VIN inspection from the Ohio BMV and they told me it was up to them now to get registration completed. I waited until the 60 day tags expired. It was easy enough to get new temp tags from Vroom, but I began to inquire as to why the process was taking so long and if there was anything they needed me to do. The service representatives would never tell me much except that they would send in a request for me. My call logs showed that I called in over a dozen times from February through April to either get new temp tags or inquire about the registration process. The service reps told me several times "they would reach out to a "specialist" and I would receive a call within 24-48 hours". This NEVER happened. I never received a call, and only got an email one time (2 weeks later) that said something to the effect of "There was nothing for me to do and I just need to keep waiting." Finally at the end of April my 3rd set of temp tags was expiring and I was fed up so I had to keep calling and calling for several days, multiple times a day and demanding they put me through to a registration supervisor and finally after a couple days someone called me. (This is also when I left the prior review and Vroom responded and said they want to get things straightened out and asked for my contact info. I gave them my number and email but never heard from anyone in response to that either) The supervisor basically told me that the initial VIN inspection that I did back in January expired (they expire after 30 days) and so the registration process was put on hold. There are several things that this implies: 1: They didn't get things done in time before the inspection expired 2. No one bothered to reach out to me when that happened and tell me. Remember that I specifically asked many times if there was anything I could do, and was always told "no". This turned out to be a lie. I asked the specialist to just get the documents necessary sent to me and I will register it myself. They did that and sent me the appropriate funds to cover the fees and sales tax that I already paid in the initial contract. So, in summary, I waited 4 months for registration to get completed and sent to me just to find out that literally no progress was being made on it and no one told me anything about it, even when I asked over a dozen times. This is extremely poor customer service and something is very wrong with the way some things are structured with the company's communication. I would advise anyone who values good customer service and an overall pleasant buying experience to NOT use Vroom. And I would advise Vroom to take these complaints into consideration and make changes because I am not the only one, just read that other reviews.