Vroom - Get It Delivered Nationwide
Sales Team
Molly T.
Cars on the lot
Dealership reviews
8439 reviews
This dealership was true to their words.
This dealership was true to their words. Car I bought was very clean and still has all original parts on the car for a 2017. Car has no history of accidents.
The buying process was great.
The buying process was great. The car was in good condition. The nightmare is with the registration process. My temp tags expired 4/1 and it is now 5/7 with no ETA.
Hi - thank you for your feedback and for bringing this to our attention. We are disappointed to hear you have not had a seamless experience with us. We'd like to learn more about what happened, so that we may look into it further. We will be in touch shortly to request your personal contact information. Thank you, - The Vroom Team
$249.
$249.00 Deposit is Non-Refundable, $699.00 Delivery fee is non refundable, so if you do not like the car and "return" like they say you can you have just had a $948.00 test drive. Complete scam no wonder their stock has fallen to $1.35 a share from $45.00. Looks like the company will be going bankrupt so good luck dealing with them.
Hi - thank you for your feedback and for bringing this to our attention. We are disappointed to hear you have not had a seamless experience with us. We'd like to learn more about what happened, so that we may look into it further. We will be in touch shortly to request your personal contact information. Thank you, - The Vroom Team
Avoid at all costs.
Avoid at all costs. Worst company I have ever dealt with. Customer service is none existent. You will wait for months to get your title and registration documents thus forcing you to either park your car or drive illegally because youcannot get any temporary tags. Use Carvana. At truly professional online car buying service.
Hi - thank you for your feedback, and for bringing this to our attention. We apologize for the customer experience you've had, and we would certainly like to look into what happened during this process. We will be in touch shortly to request your contact information. Thank you, - The Vroom Team
VROOM. Talk is cheap. I will I want my title and registration documents. You are in breach of contract and operate fraudulently. Word of wise to the public thing this site and these comments. Broom is a garbage company
How do you spell clown? VROOM. Give me my title and registration documents
VROOM should be paying people to buy their cars big Cuz they certainly cannot do their jobs and get you the title and registration paperwork.
There is a company run by clowns. One guess. You spell it VROOM. Where are my title and registration documents.
Guess what company stock has fallen from 50+ dollars to not much more than one dollar? VROOM that too. Run away from them do not buy from them. Where are my title and registration documents
You have my email and contact information. I don’t want your car rental that you will make me pay for. When you go out of business. I want my title and registration documents for the car I purchased three months ago.
I have had some bad customer service experiences in my life. But VROOM takes the cake. Worst ever. I wonder if the CEO and the rest of the management team treat their family and friends the way they treat their customers? Do not buy from Vroom this is a warning. Where are the title and registration documents for my vehicle I purchase from you?
Why don’t you give me a call and we can talk about it. Something you have a hard time doing. So yeah let’s talk about it give me a call
Hey Vroom. Where are my title and registration documents your thieves? Three months since the sale occurred. Vroom is in breach of contract and the fraud.
BUYERS BEWARE - DO NOT BUY FROM VROOM.
BUYERS BEWARE - DO NOT BUY FROM VROOM. They don't deserve even a single star. I bough a truck July 2021. I arrived as a 4x2 vs a 4x4 as it was advertised. It had also been repainted on passenger rear (not disclosed)...then they forgot to clear coat it so that panel was dull black. Remember "Clean CarFax"? Vroom's slimy "refresh centers" don't report to CarFax. I sent that one back. Took almost 2 months to get them to pick it up. I should have quit there. I then bought another truck from them out of NJ. Truck was good lease return. Truck arrived Aug 7th, 2021. To this day (May 6, 2022), I don't have paperwork for registration or title. 350+ emails, 65+ phone calls @75 min on hold average. Took 4 months to get a power of attorney form to me to sign. My title/registration rep quit and Vroom did not even know for months. Took two more to get it assigned to a new rep. Third set of temp tags expired Dec 31, 2021. I got a rental Jan 6th, 2022. Still driving it today (>120 days later). First DMV packet was rejected Jan 7th, due to missing sales tax form. They finally sent packet again May 4th but still missing one of the required title copies. Still no tags (which I paid for in August on loan) and can't legally drive the truck. Vroom's rental bill is at >$7k. DO NOT BUY FROM VROOM. If too late for this review, go to Facebook and search from Vroom Horror Stories and you will see 3200+ folks with similar situation/stories.
Hi - we thank you greatly for your detailed and honest feedback - it's crucial for us to hear from valued customers such as yourself. We are very disappointed to hear that your experience with us has not been a seamless one, and we sincerely apologize for the communication challenges you have faced. To that end, we'd like to obtain more details about your particular situation so that we may look into this further and we will be in touch shortly to request your personal contact information. Thank you, -The Vroom Team
If I could give a negative score I would.
If I could give a negative score I would. Do NOT buy a car from Vroom! I bought My Audi from Vroom in Nov 2021… fast forward 5 months and I still do not have a title or license plates or my registration complete. My temporary tags are expired and my car is literally just sitting in the driveway. Every person you speak to provides canned and insufficient answers. We’ve hired legal consult.. I hate this company. And pray our nightmare has an end date.
Hi - thank you for your feedback and for bringing this to our attention. We are disappointed to hear you have not had a seamless experience with us. We'd like to learn more about what happened, so that we may look into it further. We will be in touch shortly to request your personal contact information. Thank you, - The Vroom Team
I've been around the dealership world for several years
I've been around the dealership world for several years and this was by far one of the easiest transactions. All communications was excellent and the process was made simple. Happy I chose Vroom!
It was a different experience but it was nice not to have
It was a different experience but it was nice not to have to deal with dealers and the car was priced under the market value
Vroom made whole process easy and I thought I got very
Vroom made whole process easy and I thought I got very fair price. I live in NYC so pickup was complicated but it went very smoothly
Jim McArthur made the whole transaction from start to
Jim McArthur made the whole transaction from start to finish smooth. I was a little apprehensive purchasing a vehicle sight unseen so I asked a lot of questions and for help with several things. Those were likely above and beyond the scope of his role and Jim handled everything quick, efficiently and with a great attitude. I would definitely do business with Jim again.