Vroom - Get It Delivered Nationwide

3.7

Hours of Operation

Sales
Monday
8:00am–10:00pm
Tuesday
8:00am–10:00pm
Wednesday
8:00am–10:00pm
Thursday
8:00am–10:00pm
Friday
8:00am–10:00pm
Saturday
9:00am–8:00pm
Sunday
11:00am–8:00pm

Sales Team

Molly T. headshot

Molly T.

Customer Experience 3.8 (406 Reviews)

Cars on the lot

0 cars available
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Dealership reviews

3.7
Rating and reviews of Vroom - Get It Delivered Nationwide are from Cars.com and DealerRater.com

7518 reviews

I decided I was going to do a follow-up review since they...

3.0
by Capone21429 on Jan 24, 2022

I decided I was going to do a follow-up review since they took care of the issue for my son and his truck he bought. I was actually going to give four or five stars but now that I went on this website to look for my previous review I noticed a ton of what appeared to be fake reviews. I have to believe they are fake reviews. It's impossible that someone could do 20 plus sales in one day and again and again. For all the real people out there looking for honest reviews please make sure that you read reviews like mine and not just take the five-star ones for granted. Look into it further and decide for yourself if those were honest reviews or paid reviews by the dealership.

Customer service 2.0 Overall experience 3.0 Does recommend this dealer.

Excellent customer service and support teams on the ball....

5.0
by fotero88852 on Jan 24, 2022

Excellent customer service and support teams on the ball. If you want to sell your vehicle this is the place.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Vroom gave us the best payoff. Easy and seamless...

5.0
by Biscuit972000 on Jan 24, 2022

Vroom gave us the best payoff. Easy and seamless transaction. I will use Vroom first!

Customer service 4.0 Overall experience 5.0 Does recommend this dealer.

Selling my vehicle to Vroom was a very simple process on...

5.0
by dogpile1000 on Jan 24, 2022

Selling my vehicle to Vroom was a very simple process on their web site. Anytime I contacted voorm with question related to the process they were knowledgeable, kind and every helpful.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Sold our vehicle to Vroom. Overall it was a great...

5.0
by JimmyJim on Jan 24, 2022

Sold our vehicle to Vroom. Overall it was a great experience with no surprises. The transaction was a handled mainly online, signature documents via Fedex and Vroom hired a vehicle transporter to pick up at our home. About a two week process from accepting the vroom offer to receiving payment.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Based on other reviews, I was skeptical of selling my...

5.0
by daquandorsey2 on Jan 24, 2022

Based on other reviews, I was skeptical of selling my car. However, I sold it! From start to pickup, the transaction was smooth. The scary part of pickup is that I didn’t receive a BOL most people mentioned. The driver took pictures and towed. After speaking to a rep, it was confirmed. I had to wait 3 business days to receive payment via FedEx. The entire process is approximately 2 weeks, but there’s communication between time. Long story short, if their offer is better than any other, I recommend selling. Keep in mind that if you’re not honest about anything from the beginning, major delay should be expected. The bad thing is that it may cost you because vehicle can be picked up as an initial sell but once it’s in their hands and appraisal is done, it’ll cost you to have them ship your vehicle back. Just be honest and transactions are smoothly completed.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I got the best offer from Vroom. When they asked me to...

5.0
by taesoo on Jan 24, 2022

I got the best offer from Vroom. When they asked me to Fedex my vehicle signed title first before inspecting my car, I was a little skeptical. But, once I felt confident that Vroom was a legitimate business, that part of the transaction process became no issue at all. Thet seem to know what they are doing when they made an offer.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

very easy and simple to sell the car. I didn't have any...

5.0
by Sergei on Jan 24, 2022

very easy and simple to sell the car. I didn't have any problems. I sold my car for a very good price.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

This was my second time selling a car to VROOM. The...

5.0
by johnnick72 on Jan 24, 2022

This was my second time selling a car to VROOM. The quoting process was simple and quick as was the sale and payment. I didn't do a lot of shopping, but they offered a much better price than the others (Carvana, CarMax, etc.)

Customer service 4.0 Overall experience 5.0 Does recommend this dealer.

After agreeing on a price, vroom purchased my car. They...

5.0
by Rmoore on Jan 24, 2022

After agreeing on a price, vroom purchased my car. They sent a well-qualified driver with truck & trailer to pick up the car from my home. Driver called before arriving and provided a Bill of Lading document before he left. The entire process was smooth and professional. For me, it was a relaxing experience!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
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