Vroom - Get It Delivered Nationwide

First time buying online and was a great experience. Great car. I love it and already recommending Vroom to family.

Thank you so much for your service. I have been trying to sell my car for months and everyone was lowballing and that's when I got online to find a buyer. Thanks for buying my car. Vroom is a great place to start and finish.

This was my first time buying online. It saved me so much time!!! and I got a great deal - much better than I had been finding at the dealerships. They delivered right to me and the delivery person was so nice. They also were honest in that they sent me a photo of a scratch on the auto.

WORST company EVER! Run don’t look at any cars any pictures just RUN! Purchased my car on 2/22/22. Delivered 3/17/22, temp tag expired 5/8/22. It’s 5/25/22 I’ve call MULTIPLE times with the same stupid xxx response and NO help! I’m beyond pissed they don’t call, email, text, or help you. They only take your money or the finance companies money and they don’t care about the customer after. I purchased a car for my business let’s just say my business has NO vehicle to make deliveries. I’m calling the finance company and my attorney today! The BBB needs to shut VROOM DOWN!!!!!!

I had a few problems getting all my paperwork submitted but my overall vroom experience was good. Everything I had a question about something I was able to get a quick response. Customer service was awesome!

They made the best offer on my car by over $1,000, were clear and honest in their communications, and their tow truck driver was very friendly and polite. They were very prompt in their communications, and the transaction went smoothly.

Our car was delivered 1/25/22, been calling almost every week for the registration and tags which have been paid for. They say they are so sorry and are working on it and will have a person with more authority call me to help. Have not heard from anyone.

Eric Ivory was very helpful. He made the progress fast and easy. On haggling on the pricing.

Customer service after sale is HORRIBLE! I bought car in February and I am still waiting for title work to be submitted to state. Called and spoken to many people, get same scripted answer. When I ask to speak to someone with authority, I'm told they are not available. Worst run business I've ever dealt with. I am beyond upset, and will probably have to hire an attorney to get this resolved.

Took delivery of my car on 3/22/22, my temporary registration expired on 5/14/22, today is 5/23/22. I've been calling VROOM since late April, every time was told to wait for the registration paper work. On 5/10/22 I called and spoke to Alexis explained to her my situation and frustration and she opened a case #01355042 and told me to wait for an email within 24-72 hours for a response. A week went by no email so I called on 5/17/22 and spoke to Dieto who informed me that my paperwork was lost by FEDEX and will re-FEDEX me my registration documents, and also told me they will provide me rental car, I need to wait for an email within 24-72 hours. Still no emails as of 5/20/22 so I called again and spoke to Carbella who escalated this to a priority case (I guess prior to that my case is not a priority) and will receive a priority email in 24 hours. Today 5/23/22 still no email and response so I called to spoke to Nelson who put me on hold and got disconnected (or maybe hang up on me), called back and spoke to Auguo, who look at the case and informed me he will make another priority request and I need to wait 24-72 for response, I demanded to talk to supervisor or manager and was told supervisor/manager don't take calls and I need to wait for email. This is the first time I purchased on-line from VROOM, so far very unpleasant experience, I should of have purchased from traditional car dealership to save time and hassles. As of now I have a car with expired temp tag that I can't drive and I don't have a spare car, I'M NOT HAPPY!