Vroom - Get It Delivered Nationwide

3.6

Hours of Operation

Sales
Monday
8:00am–10:00pm
Tuesday
8:00am–10:00pm
Wednesday
8:00am–10:00pm
Thursday
8:00am–10:00pm
Friday
8:00am–10:00pm
Saturday
9:00am–8:00pm
Sunday
11:00am–8:00pm

Sales Team

Molly T. headshot

Molly T.

Customer Experience 3.4 (1142 Reviews)

Cars on the lot

0 cars available
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Dealership reviews

3.6
Rating and reviews of Vroom - Get It Delivered Nationwide are from Cars.com and DealerRater.com

8542 reviews

Entire shopping experience was AMAZING!

5.0
by SteveG on Jun 19, 2022

Entire shopping experience was AMAZING! Communication was always prompt. Delivery by Tesla from the Indianapolis Last Mile office was so enjoyable too! I have already recommended Vroom to many friends and relatives

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

DO NOT BUY from this dealer.

1.0
by Buzz_LY on Jun 18, 2022

DO NOT BUY from this dealer. The whole process sounds like a scam and you will have to waste so much time asking for your paperwork and tags. Yes your tag will expire a few times, the process to get your renewed temp tag will have you drive on an expired one for 1-2 weeks. They won't answer your calls unless they need something, FAKE sales names and extension numbers. You will never speak to the same guy that helped you purchase your car. Customer service are incompetent and many time they won't process your request. Vroom won't refund your money if you pay for anything including registration that you paid for while you're purchasing the car. Absolute nightmare. DO YOU research before getting excited to buy. IT takes over 4 months to get everything legal for driving and over 100 emails and over 50 hours worth of phone calls.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi - we appreciate all reviews, and are grateful to you for giving us the chance to improve by providing us with this feedback. It's crucial for us to hear from valued customers such as yourself. It is disappointing to hear that your experience with us was not a seamless one and we apologize for the challenges faced. If you would like to share anything additional regarding your experience, you can always reach us at: feedback@vroom.com. Thank you, -The Vroom Team

Hahaha reach you? Okay. Good luck trying to waste my time again.

I bought a Toyota Yaris in early November.

1.0
by j3maya3 on Jun 17, 2022

I bought a Toyota Yaris in early November. I still have not received my permanent license plate or tags. I had to call multiple times every month to request new temporary tags. Then in April I was told by Vroom that I exceeded the maximum number of temporary tags allowed and since they are still having trouble issuing me my license plate they would be giving me a rental. After a month of driving the rental I was sent an email saying they would be closing my rental because they knew the DMV would be issuing me out a licenses plate soon. (Still no plate) I then called customer support and received verbal confirmation that my rental extension would be approved because I still had no plates. I hadn't heard from Vroom in a couple weeks for an update., so I called. It turns out they denied my approved verbal request from their customer service department and now they are trying to have me pay for a rental. This is the shadiest company I've ever bought a car from and their customer service, title & registration process is terrible. DO NOT BUY FROM HERE!!!!!

Customer service 3.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi - we thank you greatly for your detailed and honest feedback - it's crucial for us to hear from valued customers such as yourself. We are very disappointed to hear that your experience with us has not been a seamless one, and we sincerely apologize for the communication challenges you have faced. To that end, we'd like to obtain more details about your particular situation so that we may look into this further and we will be in touch shortly to request your personal contact information. Thank you, -The Vroom Team

Still no answer from Management at Vroom to review my calls.

I received the best offer with vroom and in less then a

5.0
by jjxikis67 on Jun 17, 2022

I received the best offer with vroom and in less then a week the car was picked up and I was paid. I’m very happy with vroom.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

What an absolute nightmare.

1.0
by awighton on Jun 16, 2022

What an absolute nightmare. I purchased my vehicle Feb 2022 and have yet to receive an answer on my title and registration. No one will direct me to a manager, multiple cases have been opened with zero communication after. It's such a disaster. I cannot even drive the vehicle I paid for in full. Do not buy from them. The process is easy at first and then a complete nightmare. No resolution as of today, June 16, 2022 and no one has reached out to me once.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi - thank you for your feedback. We apologize for the customer experience you've had and would like to learn more about what happened, so that we may look into it further. We will be in touch shortly to request your personal contact information. Thank you, - The Vroom Team

I've heard this so many times, been put on hold, no emails, no title, nothing. Someone will surely be "back with me in 2-3 business days".

Sold 2 vehicles to vroom and both experiences have gone

5.0
by Eric on Jun 15, 2022

Sold 2 vehicles to vroom and both experiences have gone through flawlessly. With prompt payment after vehicle being picked up. I admit I was nervous sending the title before payment but the experiences have both been super.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Easy process.

5.0
by cmdevito on Jun 15, 2022

Easy process. Good number for my vehicle. fast payment, no hassles. Every company should operate like this!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Hands down, the WORST experience in buying any vehicle,

1.0
by DontBuyFromVroom on Jun 15, 2022

Hands down, the WORST experience in buying any vehicle, period, and it isn't even a close competition. Where to start - purchased on 10/2021 and here we sit 6/2022 and STILL NO TITLE SENT TO DMV and NO REGISTRATION HAS OCCURRED! After repeated calls and emails and "cases" opened, we finally received a rental vehicle (which is subpar at best compared to the vehicle we purchased and cannot use) in April of 2022. I had to involve my lienholder as they do not have the perfected title yet and they put some pressure on as well. FINALLY, we were "assigned" a title person but the continuous answer we receive is "we have to put in a case to have people research." Here we are, 8 months later with no title and it took them 7.5 months to even get to that point. Next steps will not be fun for either party. DO NOT BUY FROM VROOM READ REVIEWS THERE ARE TITLE ISSUES EVERYWHERE! This is an example of how NOT to run a business. I will be filing complaints with DMV, Better Business Bureau, etc.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi - thank you for your feedback. We are disappointed to hear that your experience with us has not been a positive one, and we apologize for the communication challenges you have faced. We'd like to obtain more details about your particular situation so that we may look into this further. We will be in touch shortly to request your personal contact information. Thank you, -The Vroom Team

Worst experience ever….

1.0
by andy gamboa on Jun 15, 2022

Worst experience ever…. Even worse than going to a dealership actually this is the first And last time i will buy a car from vroom been waiting for my car for over 3 weeks every time i call they said that that i have to wait when i ask for help one of the car specialists hung up on me and now after im finally done with all the paperwork i still waiting for some delivery company to call, it suck that they dont even have a supervisor that actually can help you better just a bunch of people with a really strong accent that you can’t really understand over the phone… no been mean but this is your 2nd biggest investment, you need to have a clear understanding and comunicación before paying several thousands of dollars, at this point im just waiting to see what happens without any kind of help and if the do sent me the car and i have more issues ill have to go to the arizona better business bureau and put a complaint all this is unacceptable and if i were you ill go to a nearby dealership and get ripped off… believe me it will be better and will save you a lot of headaches and time DO NOT BUY A CAR FROM VROOM

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi - thank you for your feedback. We are disappointed to hear that your experience with us has not been a positive one, and we apologize for the communication challenges you have faced. We'd like to obtain more details about your particular situation so that we may look into this further. We will be in touch shortly to request your personal contact information. Thank you, -The Vroom Team

Great customer service, ny questions and concern were

5.0
by Wanda on Jun 14, 2022

Great customer service, ny questions and concern were alwayes answered. The business transaction was fast and smooth

Customer service 4.0 Overall experience 5.0 Does recommend this dealer.
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