Vroom - Get It Delivered Nationwide

3.6

Hours of Operation

Sales
Monday
8:00am–10:00pm
Tuesday
8:00am–10:00pm
Wednesday
8:00am–10:00pm
Thursday
8:00am–10:00pm
Friday
8:00am–10:00pm
Saturday
9:00am–8:00pm
Sunday
11:00am–8:00pm

Sales Team

Molly T. headshot

Molly T.

Customer Experience 3.4 (1064 Reviews)

Cars on the lot

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Dealership reviews

3.6
Rating and reviews of Vroom - Get It Delivered Nationwide are from Cars.com and DealerRater.com

8422 reviews

I don't know how this process (and that's what it is, a

1.0
by sijimi360 on May 19, 2022

I don't know how this process (and that's what it is, a PROCESS) is easier than going to a dealership. A process that takes a few hours at a dealership takes (as quoted) 3 weeks. Also I was informed that I'd have to ship documents back and forth, that doesn't happen at a dealership! Vroom also pads the sale price with "fees" they just call the "delivery charges" I don't understand how so many people think this is a good idea.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Car buying process was good but after that it is the

1.0
by rustedfaith19 on May 19, 2022

Car buying process was good but after that it is the worst experience. Purchased the car in February and still waiting for registration to be done. Every time I call they give me a different answer. 3rd temp tag is expired and apparently they cant issue me 4th tag now. Car is sitting in garage and cant even drive it. The customer service people have no clue what's going on.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Friendly staff but they clearly do not have the tools to

1.0
by dougher2 on May 19, 2022

Friendly staff but they clearly do not have the tools to succeed. I purchased my car in February and still do not have my registration complete and no one can give me an update on when it will be completed. I was told they will get me a rental because my temp tag expired but enterprise refused to give me the rental unless I put down my credit card because Vroom owes them millions.

Customer service 2.0 Overall experience 1.0 Does not recommend this dealer.

I was hoping to leave a good review because we like the

1.0
by JBrady on May 18, 2022

I was hoping to leave a good review because we like the car and it arrived with only a few hiccups (requests for paperwork that were already provided). However, after having the 'check engine light' come on, we found out how useless the warranty is, as well as the towing service (they denied the claim for the repair, and we would have had to pay $44 to have our car towed to the nearest garage). When our title didn't arrive after 4 weeks (an email from Vroom shortly after purchase told us to be patient because it may take up to 4 weeks--if only!), I began calling to find out where our paperwork was. I have called over 12 times, during which time I have been needlessly put on hold, lied to, and told time and again the problem would be resolved in 24/48/72 hours. The temporary tags on the car ran out on 5/8/22 and we have no way of renewing them (Vroom claims that they can't provide temp tags because TX is suing them for their terrible sales practices). The customer has absolutely no recourse. The customer service people will not connect you with anyone higher up, or the person who is supposedly working on your case. My account/transaction history on their website was moved to 'Completed' even though I haven't received the title. I have brought this up with them several times, asking it to be moved back to 'Active Transactions', because: 1) that is where Vroom emails tell you to go to check the status of your paperwork arriving, and 2) I believe lazy or over-burdened case workers move customer accounts to 'Completed', so it looks like they are getting the job done. So now we have an over $13000 lawn ornament. Horrible, horrible company.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

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While the Vroom transaction started out great, after that

1.0
by david.p.carlson on May 18, 2022

While the Vroom transaction started out great, after that it fell to pieces. No documents with the DMV were filed until after 6 weeks. Had to request an extension on the temporary tags. Still no title for this vehicle as it was paid in full. Customer service reps are nice, but have VERY limited capacity and only state they are "emailing supervisor" for "escalation". Have spent over 5 hours trying to get a concrete answer. In fact, Vroom lied about the vehicle paperwork stating it had been sent to DMV three weeks ago when this process was not even started AT ALL! While the concept is great, I would not recommend as you are truly at their mercy and no one seems to care.

Customer service 2.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi - thank you for your feedback and for bringing this to our attention. We are disappointed to hear you have not had a seamless experience with us. We'd like to learn more about what happened, so that we may look into it further. We will be in touch shortly to request your personal contact information. Thank you, - The Vroom Team

The temp registration expires today 5/19/2022, rendering the car undrivable tomorrow. My title (car is paid in full) was submitted to DMV with errors, noting there is a lien on the vehicle, which there is not. Vroom sold this car with no title. Vroom also lied about submitting paperwork on 5/6/2022 which never happened - proved this by speaking with someone from the AZ DMV and also looking on their website. Today, after calling "customer disservice", I was hung up on. While I appreciate the kind attitude of most of the cserv reps, calling customer service at Vroom is like talking to a wall that delivers empty promises. FOR THOSE THAT ARE UNAWARE: Search FB for all the Vroom horror stories. I would not have purchased from Vroom if I knew the awful experiences of thousands of others - some people waiting months if not a year for correct documents. Pitiful excuse for customer service.

The purchasing process was straightforward and the sales

3.0
by davids on May 18, 2022

The purchasing process was straightforward and the sales rep was helpful and responsive. The delivery was longer than promised but fortunately that was not a big problem for me. After the delivery the title/registration services were horrible. They sent me a title document with the wrong purchaser name on it. I had to make no less that 5 phone calls to try to get someone to correct it. Each time I would speak to someone who typed in a request for the change and said I would hear back from someone within 3 business days. Never happened. Still waiting.

Customer service 4.0 Overall experience 3.0 Does not recommend this dealer.
Dealer Responses

Hi - thank you for your feedback and for bringing this to our attention. We are disappointed to hear you have not had a seamless experience with us. We'd like to learn more about what happened, so that we may look into it further. We will be in touch shortly to request your personal contact information. Thank you, - The Vroom Team

My car was promised to me in 12 days, with a maximum of

1.0
by sxlabs on May 18, 2022

My car was promised to me in 12 days, with a maximum of 14 and didn't get to me until day 20 and I was charged $2999 for shipping. I did research and looked at quotes for my car to be shipped to me from where it was and would have cost $2400 it also would have been over nighted. I shipped a car to and from US <-> Germany for under $2000. I opened multiple ticket with customer support and not a single ticket has been closed or followed up. No email, no text and no call back. When I got the car is smelled like puke and was disgusting. There is still puke on parts of the car. I was told someone would be in contact with me to clean it and no one call, text or emailed... once again... This was the worst car buying experience I have ever been through.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi - thank you for your feedback. We are disappointed to hear that your experience with us has not been a positive one, and we apologize for the communication challenges you have faced. We'd like to obtain more details about your particular situation so that we may look into this further. We will be in touch shortly to request your personal contact information. Thank you, -The Vroom Team

Love the car I got, but that's about where it ends.

1.0
by celeste.mikijanis on May 17, 2022

Love the car I got, but that's about where it ends. Titling and licensing is a nightmare. I have called 3 different times already to have a case opened - each time they open it and say it will be resolved in 48-72 hours and someone will call and explain. Only to find out that a week or so later, the case has been closed with no resolution and I have to start over. Currently on hold with them again doing the same song and dance. What a joke!!!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi - thank you for your feedback and for bringing this to our attention. We are disappointed to hear you have not had a seamless experience with us. We'd like to learn more about what happened, so that we may look into it further. We will be in touch shortly to request your personal contact information. Thank you, - The Vroom Team

Three months - no title - no support staff - no one knows

1.0
by RobinNC321 on May 17, 2022

Three months - no title - no support staff - no one knows whats going on - no supervisors - generic responses - agents that hang up on you when they have no answer - fraudulent sales - selling cars with no titles - can't speak with anyone above a rep1 agent that has to escalate and then you never get a response - DO NOT BUY FROM VROOM - CHECK OUT THE VROOM HORROR STORIES ON FACEBOOK FIRST!!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi - thank you for your feedback and for bringing this to our attention. We are disappointed to hear you have not had a seamless experience with us. We'd like to learn more about what happened, so that we may look into it further. We will be in touch shortly to request your personal contact information. Thank you, - The Vroom Team

Great customer service and simplified car buying without

5.0
by Josheldridge82 on May 17, 2022

Great customer service and simplified car buying without the hassle of a pressuring salesman and shady dealings.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
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