Vroom - Get It Delivered Nationwide

3.6

Hours of Operation

Sales
Monday
8:00am–10:00pm
Tuesday
8:00am–10:00pm
Wednesday
8:00am–10:00pm
Thursday
8:00am–10:00pm
Friday
8:00am–10:00pm
Saturday
9:00am–8:00pm
Sunday
11:00am–8:00pm

Sales Team

Molly T. headshot

Molly T.

Customer Experience 3.4 (1077 Reviews)

Cars on the lot

0 cars available
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Dealership reviews

3.6
Rating and reviews of Vroom - Get It Delivered Nationwide are from Cars.com and DealerRater.com

8449 reviews

First time buying online and was a great experience.

5.0
by elizabeth.chavez25 on May 26, 2022

First time buying online and was a great experience. Great car. I love it and already recommending Vroom to family.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Thank you so much for your service.

5.0
by ,meggaines8 on May 26, 2022

Thank you so much for your service. I have been trying to sell my car for months and everyone was lowballing and that's when I got online to find a buyer. Thanks for buying my car. Vroom is a great place to start and finish.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

This was my first time buying online.

5.0
by dedra.sterling on May 26, 2022

This was my first time buying online. It saved me so much time!!! and I got a great deal - much better than I had been finding at the dealerships. They delivered right to me and the delivery person was so nice. They also were honest in that they sent me a photo of a scratch on the auto.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

WORST company EVER!

1.0
by SH on May 25, 2022

WORST company EVER! Run don’t look at any cars any pictures just RUN! Purchased my car on 2/22/22. Delivered 3/17/22, temp tag expired 5/8/22. It’s 5/25/22 I’ve call MULTIPLE times with the same stupid xxx response and NO help! I’m beyond pissed they don’t call, email, text, or help you. They only take your money or the finance companies money and they don’t care about the customer after. I purchased a car for my business let’s just say my business has NO vehicle to make deliveries. I’m calling the finance company and my attorney today! The BBB needs to shut VROOM DOWN!!!!!!

Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi - thank you for your feedback and for bringing this to our attention. We are disappointed to hear you have not had a seamless experience with us. We'd like to learn more about what happened, so that we may look into it further. We will be in touch shortly to request your personal contact information. Thank you, - The Vroom Team

I had a few problems getting all my paperwork submitted

4.0
by virgogirl3117 on May 25, 2022

I had a few problems getting all my paperwork submitted but my overall vroom experience was good. Everything I had a question about something I was able to get a quick response. Customer service was awesome!

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.

They made the best offer on my car by over $1,000, were

5.0
by Ian J. on May 24, 2022

They made the best offer on my car by over $1,000, were clear and honest in their communications, and their tow truck driver was very friendly and polite. They were very prompt in their communications, and the transaction went smoothly.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Our car was delivered 1/25/22, been calling almost every

1.0
by K. Tesch on May 24, 2022

Our car was delivered 1/25/22, been calling almost every week for the registration and tags which have been paid for. They say they are so sorry and are working on it and will have a person with more authority call me to help. Have not heard from anyone.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi - thank you for your feedback. We are disappointed to hear that your experience with us has not been a positive one, and we apologize for the communication challenges you have faced. We'd like to obtain more details about your particular situation so that we may look into this further. We will be in touch shortly to request your personal contact information. Thank you, -The Vroom Team

Eric Ivory was very helpful.

5.0
by stacyr10 on May 24, 2022

Eric Ivory was very helpful. He made the progress fast and easy. On haggling on the pricing.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Customer service after sale is HORRIBLE!

1.0
by rw1888 on May 23, 2022

Customer service after sale is HORRIBLE! I bought car in February and I am still waiting for title work to be submitted to state. Called and spoken to many people, get same scripted answer. When I ask to speak to someone with authority, I'm told they are not available. Worst run business I've ever dealt with. I am beyond upset, and will probably have to hire an attorney to get this resolved.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi - thank you for your feedback and for bringing this to our attention. We are disappointed to hear you have not had a seamless experience with us. We'd like to learn more about what happened, so that we may look into it further. We will be in touch shortly to request your personal contact information. Thank you, - The Vroom Team

Took delivery of my car on 3/22/22, my temporary

1.0
by David on May 23, 2022

Took delivery of my car on 3/22/22, my temporary registration expired on 5/14/22, today is 5/23/22. I've been calling VROOM since late April, every time was told to wait for the registration paper work. On 5/10/22 I called and spoke to Alexis explained to her my situation and frustration and she opened a case #01355042 and told me to wait for an email within 24-72 hours for a response. A week went by no email so I called on 5/17/22 and spoke to Dieto who informed me that my paperwork was lost by FEDEX and will re-FEDEX me my registration documents, and also told me they will provide me rental car, I need to wait for an email within 24-72 hours. Still no emails as of 5/20/22 so I called again and spoke to Carbella who escalated this to a priority case (I guess prior to that my case is not a priority) and will receive a priority email in 24 hours. Today 5/23/22 still no email and response so I called to spoke to Nelson who put me on hold and got disconnected (or maybe hang up on me), called back and spoke to Auguo, who look at the case and informed me he will make another priority request and I need to wait 24-72 for response, I demanded to talk to supervisor or manager and was told supervisor/manager don't take calls and I need to wait for email. This is the first time I purchased on-line from VROOM, so far very unpleasant experience, I should of have purchased from traditional car dealership to save time and hassles. As of now I have a car with expired temp tag that I can't drive and I don't have a spare car, I'M NOT HAPPY!

Customer service 3.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi - we thank you greatly for your detailed and honest feedback - it's crucial for us to hear from valued customers such as yourself. We are very disappointed to hear that your experience with us has not been a seamless one, and we sincerely apologize for the communication challenges you have faced. To that end, we'd like to obtain more details about your particular situation so that we may look into this further and we will be in touch shortly to request your personal contact information. Thank you, -The Vroom Team

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