Volvo Village of Danvers

4.5

Hours of Operation

Service
Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–5:00pm
Sunday
12:00pm–5:00pm

Cars on the lot

23 cars available See all Cars

Dealership reviews

4.5
Rating and reviews of Volvo Village of Danvers are from Cars.com and DealerRater.com

128 reviews

Total waste of our time

1.0
by Andover on Nov 23, 2015

My husband spent 2 hours test driving and working out the terms for a GMC Acadia they had acquired through a trade in. I came by the next day to look at the vehicle. We made an appointment to come by that Friday to essentially sign the paperwork. When we arrived (with our 3 year old and 2 month old) the salesperson we had worked with, Mike, told us that he had "lost" the terms sheet and we would have to start from scratch. Luckily my husband had taken a picture of the sheet, which he showed him. Mike then claimed that he could not do these terms, that a different manager had been on when they negotiated the first time and the current manager would not agree to them? What? He then said he would go "speak to his manager" in the Hyundai building across the way and see what he could do. He then left us alone in the showroom, with our 2 month old and 3 year old, for 45 minutes. When we finally told another salesperson we were leaving, Mike and the manager suddenly appeared, the manager on his cell pretending to be talking to a buyer for my current car, as if he was trying to get more for my trade in. It was insulting how fake the conversation was. He then said he was trying to get more for my trade in to save the deal and tried another number for our out of pocket that was $2k over what we were told. I don't like playing games and I certainly don't appreciate wasting my time with this nonsense when I have my young kids with me. We had the terms, they called the night before to confirm we were still coming in, we were simply supposed to sign the paperwork and they pull this. Dishonest at best. I would never do business here.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Painless (dare I say fun?)!

5.0
by AYT77 on Aug 12, 2015

What a great experience! Rich Hamel was so informative, so helpful, so kind, so personable, and so fair. Every part of this process has been enjoyable and I cannot recommend this dealer high enough. I got a great trade-in value, a great price on the car and really feel great about the purchase. I will certainly continue to go in for service (I mean...they have Bagel World bagels!), and have no doubt that the team will continue to make me feel comfortable and taken care of. Thanks so much!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Bagel anyone? Haha.... Thank you so much for your lovely review. Rich is incredible to deal with.....we agree. We are so pleased you were so happy with your purchase and your time spent at the dealership. We hope you get years of enjoyment from your new Volvo. Welcome to The Volvo Village family. Thank you again for the kind review and have wonderful day. Sincerely, Tamara Strong Volvo Village of Danvers

Professionalism, honesty and bagels!

5.0
by Glennbo29 on May 20, 2015

I am leasing my 2nd XC60 from Volvo Village in Danvers and I have continued to be impressed by their professionalism through their sales, service and management team. I had a choice of dealerships when looking for a car, and the overall atmosphere here was comfortable and welcoming. I had a problem with a tire and it was resolved quickly. Service has been great to work with, and my salesperson has been in contact with me throughout the lease process and the tire Issue as well. I'd recommend Volvo Village; and... they have bagels too!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Recent S60 Purchase

4.8
by arsenal08 on May 19, 2015

This is the 3rd Volvo that I have purchased fro Danvers Volvo-My sales assosciate was Driton, very unassuming no pressure that is common when buying at other dealerships. Overall it was a very positive from start to finish. Regards John

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Great Experience

5.0
by amerullo on May 04, 2015

Great experience, and trusting environment created by General Manager Todd Irving, our salesperson, Driton Aliu, was equally as good. We never felt rushed or pressured into purchasing a vehicle, everyone was patient, accommodating and attentive to our concerns. I would highly recommend doing business with Volvo Village of Danvers.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

driton danvers volvo

5.0
by warren on Apr 27, 2015

I recently purchased a car f/ 128 volvo & it was a hassle free experience. I worked with Driton Aliu & it took one meeting to find the right car and price. Furthermore, i was impressed with the dealerships strong commitment to the community & financial support to key causes. Very nice people & I will go back.

Overall experience 5.0 Does recommend this dealer.

Quick and easy purchase

5.0
by Bix22 on Apr 09, 2015

Rich and the team at Volvo Village did a great job getting my wife and I into a new V60 Cross Country. The entire process was handled via email and over the phone and the car was ready for us ahead of schedule. I signed the final paperwork and drove off in minutes. It was an extremely pleasurable and easy experience. This is my second lease with Volvo Village and every interaction with both sales and service has been very smooth. I highly recommend Volvo vehicles and Volvo Village of Danvers.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

FWM14

5.0
by fwm14 on Apr 09, 2015

My wife and I are former Stutz customers and our experience with Rich Hamel and the rest of the sales team at Village Volvo was just as pleasant. Rich was exceedingly helpful walking us through our vehicle search and his input helped my wife settle on the XC 60 which she loves. I would have no reservation recommending the Village sales team to any of my friends. Thanks Rich for your help. Frank Muse

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Great Dealership

4.5
by Cnj22 on Mar 27, 2015

I bought a 2014 Hyundai Sante fe here for a great price from Dominic, he was amazing especially for me (first timer). He was thorough and patient. Gary is very personable &Thomas (business management) very efficient at what he does. Go here, try it out ..I had a wonderful experience

Customer service 5.0 Buying process 4.0 Overall facilities 4.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank You for your kind words! Unlike other dealerships, each of our sales associates have the belief of professionalism and transparency so that you don't have to worry about a high pressure buying experience. Enjoy YOUR NEW VEHICLE!!! Emilio Locilento General Sales Manager

Other Dealerships, Take Notes

4.5
by Jeremy on Mar 03, 2015

I will begin this review by saying I've worked in customer service and retail for over 4 years. I currently work for a company that values the customer most. A little background on my car situation and why I made the decision to lease a new car. I was coming to end of my lease with a Ford, I loved my ford and it was my first new car, But after two years I wasn't in love anymore with the car. I saw the new redesigned Sonata and I was hooked. I was buying it no matter what, I just need the right dealership. the national average states, that the average consumer will visit 1-3 dealerships before buying a car. I visited 5! 4 out of five of these dealerships had one thing in common, they misunderstand what important to customers in today industry. one salesmen even said "price and car" are the most important. NO! valuing your customer is. Hyundai Village provide that at every level and even when there were some missteps, they owned up to it and worked hard to fix it. Customers as well need to understand its a two way street. I go into dealerships with a level of respect I expect in return. they will respect you and work with you. I don't often say this, but I'm proud of my purchase and I'm proud of my local Hyundai dealership. Thank you.

Customer service 5.0 Buying process 4.0 Overall facilities 5.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank You for your kind words! Unlike other dealerships, each of our sales associates have the belief of professionalism and transparency so that you don't have to worry about a high pressure buying experience. Enjoy YOUR NEW VEHICLE!!! Emilio Locilento General Sales Manager

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