Volvo Cars Pioneer Valley

4.9

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–6:00pm
Sunday
Closed
Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–5:00pm
Sunday
Closed

Sales Team

Jamie Fenton headshot

Jamie Fenton

Sales 4.9 (170 Reviews)
Dealership Experience 3 years
Ed Carreto headshot

Ed Carreto

Finance Manager 5.0 (13 Reviews)
Lyndsay Travis headshot

Lyndsay Travis

Service Consultant 5.0 (12 Reviews)
Dealer Experience 2 years
Dealership Experience 1 year

Cars on the lot

15 cars available See all Cars

Dealership reviews

4.9
Rating and reviews of Volvo Cars Pioneer Valley are from Cars.com and DealerRater.com

217 reviews

Easiest car purchase ever.

5.0
by Maia Segura on Aug 16, 2022

Easiest car purchase ever. The car we wanted to test was waiting when we arrived and all of the staff that we met was friendly and helpful. Jamie Fenton was knowledgeable and very low pressure. Despite the fact that we got there late on a Friday, the team pulled together and got us on the road in our new car that night. We appreciate their willingness to stay late for us and get the job done.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Your review is music to our ears, Maia! We're thrilled Jamie and the rest of the team welcomed you with accommodating assistance. All of us at Volvo Cars Pioneer Valley are grateful to deliver a seamless experience and earn your confidence. Enjoy your new ride!

Our family gives this dealership, and especially Jamie

5.0
by emilymulder on Aug 15, 2022

Our family gives this dealership, and especially Jamie Fenton 5 stars. The car buying process proved easy and straight-forward, and they gave us the best deal around, according to carmax. That was, however, not at all the most impressive part of our interactions with them. Everyone at the dealership was kind and accommodating of our 2 youngest children, who have severe special needs, providing distraction, snacks, and coloring activities. Moreover, when, as we were leaving (after already finishing the car deal), my husband shut the truck of our old car onto our stroller, shattering the rear windshield, 5 employees came out with shovels, brooms, etc. and spent 45 minutes cleaning up the glass and taping our window safely. They were so kind and professional, and helped us keep our children safe, even as they cleaned. This is not just a good place to buy a car, but a community of good people who work together to get tough things accomplished with kindness. Thank you Volvo guys! Exceeds expectations!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Nothing makes us happier than exceeding our customers' expectations, Emily! It's great to know Jamie and the team went above and beyond to ensure you had a completely seamless and stress-free purchasing experience. Thank you for the 5-star review, and we hope you and your family enjoy the new car! –The Volvo Cars Pioneer Valley team

I received excellent service, respect and care from Jamie

5.0
by Advuono on Aug 15, 2022

I received excellent service, respect and care from Jamie Fenton and Brittany Buckowski. All my questions were answered and when I explained that I did not have much time to complete the paperwork for the sale, ( I was leaving for vacation), they , and the manager, Peter, accommodated me and prepared everything before I arrived and still managed to review all essential points and disclosures in a thoughtful manner. I could not be more pleased with my experience. I highly recommend this Volvo team. I was particularly impressed with the collegial relationship between the sales associates. It was a pleasure just to be in the show room and observe the interactions between the employees and I greatly appreciated the Jamie and Brittany’s no pressure informative attitude. I have now bought three cars from Pioneer Valley and while all my experiences were Good, this last one was exceptional. I feel as though I made two new friends with Jamie and Brittany. And, I am thrilled with my car!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the great review! We are thrilled to hear that you had a successful purchase experience working with Jamie, Brittany, Peter, and the team. We will be sure to pass on your appreciation to them. Drive safely in your new vehicle, and we hope to see you back again at Volvo Cars Pioneer Valley!

Used this dealership before to service my 2010 Volvo.

5.0
by lizfj1 on Aug 13, 2022

Used this dealership before to service my 2010 Volvo. Regretfully a driver who wasn't looking where they were going smashed it! The first place we thought to send the car for repairs was here! Regretfully, it was totaled, but they treated me great, and really tried to help through that painful time. So - I needed to find another car! I called here, and was connected to Jaimie, one of the sale staff. I told him what I was looking for and our price range and asked if maybe he would call me first if they took something like this in trade. I also told him I was desperate, since the insurance companies were giving me a deadline on the rental, and I had called about just about every Volvo within 200 miles trying to find what I lost! Another problem was that my totaled car had every toy Volvo made in 2010, was very clean, and black! To my surprise and delight, Jaimie called me about a 2013 they had taken in trade, the same day I saw it on their website, and we crossed paths in the dealership within hours! I never expected anyone from any dealership would actually call me! I am happy to give business to a place I have worked with in the past and have been treated well at. I am glad they have a nice salesperson like Jaimie who wasn't high pressure and can laugh. Yes, I will continue to give them my business. See you in 5,000 miles for an oil change.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Woohoo! We are thrilled to hear Jaimie and our team at Volvo Cars Pioneer Valley were able to get you back on the road. We will be sure to let them know you appreciated their attentive, thorough, and communicative customer service. Thank you for the 5-stars, and we can't wait to see you next time!

Great team that supported us through information

5.0
by lynch006 on Aug 03, 2022

Great team that supported us through information gathering of Volvo’s, test drive, negotiations and purchase and sale. The entire process was well managed and focused on Customer Service!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Lynch, thank you for the great review! We are so glad to hear that you had a successful purchase experience working with the Volvo Cars Pioneer Valley team. Drive safely, and we hope to see you back again down the road!

The process of getting my new car was easy and expedient.

5.0
by meganegazda on Jul 28, 2022

The process of getting my new car was easy and expedient. Thank you so much!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

It's wonderful to see that the Volvo Cars Pioneer Valley team made your purchase experience seamless! Enjoy your new ride!

Lyndsay is exceptional, she explains every so well so

5.0
by Jane on Jul 27, 2022

Lyndsay is exceptional, she explains every so well so there are no surprises and she is very kind.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We love hearing great feedback about our awesome team so thanks for giving Lyndsay a shoutout. the Volvo Cars Pioneer Valley team appreciates you, Jane!

No pressure buying experience, knowledgable staff.

5.0
by cclinton4774 on Jul 20, 2022

No pressure buying experience, knowledgable staff. Friendly pleasant experience. 👍 Would recommend to family and friends.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thanks for taking the time to leave Volvo Cars Pioneer Valley a five-star review! We are happy to hear that you enjoyed your buying experience. See you down the road!

Thank you for the easy experience of buying a car.

5.0
by jennifer.sackrider on Jul 16, 2022

Thank you for the easy experience of buying a car. I my love car!!! Thank you again for everything!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We are happy to hear from you, Jennifer! Thank you for choosing Volvo Cars Pioneer Valley and for sharing your feedback. Enjoy the ride in your new car!

Jamie made the whole buying process so easy and not

5.0
by Ashleyadams9 on Jul 11, 2022

Jamie made the whole buying process so easy and not stressful. He knew every little detail of the car and took the time to explain everything to me. All of the guys answered any and all questions about warranties/add ons. I can’t thank them enough !

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Jamie is of our very best and it is great to see he made your car-buying experience wonderful, Ashley! Thank you for choosing Volvo Cars Pioneer Valley and congrats on your new car!

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