Volkswagen of Wesley Chapel
Hours of Operation
Cars on the lot
I just got off the phone with a sales person at the dealership. The car I was inquiring about was $28,000 online. After talking with the sales person I come to find out that there is over $2300 in additional costs and dealer fees before tax and title that were hidden from me until i called. This is shady business practices. They sell monthly payments and hide the true cost of the car from the buyer. Ever wonder why used car salesmen have a bad name? The reason you see beautiful dealerships is because they are robbing us blind.
Terrible Customer Service
We purchased an Atlas from VW of Wesely Chapel last month and have spent hours after waiting two weeks to get them to submit the title information to the tax office in our state. Horrible customer service. Hopefully they finanally sent it as there will be late fees if not received within 30 days. Also the temporary tags will expire in one more day, and I will be out more money to renew thesse in my state. In addition, the sales paperwork had numerous errors, including 2 different zip codes, and mistakes on our address and other misspellings. Now we will have to chase them down to get the overage that was paid, as the bank paid them based on the sales paperwork and the actual vehicle buyers order. In addition, although we purchased the vehicle, we had specifically asked about any scrathes and damages, and were told in was in great shape. They failed to disclose the fact that there were long scratches in the interior area near the hatch door. Dishonest and incompetent staff. Watch out and expect long delays in working with the dealership. Hopefull we will at least get our title and the money owed to us for the overage mistake.
We saw an ad for a Passat. We went to the dealer and test drove the car, Doug Fernandez, one of the managers, met the trade in price we needed on our trade, and handled the sale very professionally. Within 2 hours we had our new car. Thanks Doug
Went to this dealership looking for a Passat or a sport wagon. They had advertised three care I was interested in. Once I got there two of the cars had damage to the front ends that was not in the advertisement details or the pictures. I was interested in the Passat and asked for the dealership to fix the damage before I made the purchase the salesman nick spoke to the sales manager and the manager said we are not going to fix it we will send it to the auction. No apologies for wasting my time or anything. Bought a Passat from Kuhn VW the same day and was treated with the utmost professionalism. Beware of this dealer you have been warned.
Not good customer service - 1st impression was bad
Called to have my 2019 Atlas serviced, something wrong with the engine (totally under warranty)-and they wanted to change me $99 for a diagnostic and said the work may NOT be covered under warranty (I only have 18,000 miles on the car!!!). Suggested I take it to VW dealer I bought it from in Tarpon-REALLLY!? Will never buy from them or recommend anyone else does and this is a BRAND NEW dealer-terrible first impression! Wanted to go there to support the local dealer--as they are an hour and a half closer to me then the dealer we bought from. No thank you-I will be driving the 90-minutes to the dealer I bought from. Hope they don't treat all the customer who didn't buy from them this way-wow...