Volkswagen of Tacoma

4.5

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
8:00am–8:00pm
Tuesday
8:00am–8:00pm
Wednesday
8:00am–8:00pm
Thursday
8:00am–8:00pm
Friday
8:00am–8:00pm
Saturday
8:00am–8:00pm
Sunday
10:00am–7:00pm

Cars on the lot

72 cars available See all Cars

Dealership reviews

4.5
Rating and reviews of Volkswagen of Tacoma are from Cars.com and DealerRater.com

285 reviews

False advertising

1.0
by Drew on Apr 22, 2022

Be prepared to get ripped off! Dealership is false advertising prices! Prices listed are way off what the actual prices are! And the trade is value is well below kbb! They feel it’s okay to raise the prices of there cars up and decrease the car you trade in!

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

False advertising and ripping people off!

1.0
by Drew8619 on Apr 22, 2022

False advertising and ripping people off! Would recommend going to another dealership! They raise the prices of there cars up and decrease the trade in value! Ivan doesn’t go to work the for customer! I would not trust him or the dealership! Total joke the price of the vehicle listed in 30,890 and the hidden fees before the true price of vehicle before taxes 33,589 after taxes 37,000! If you want to get screwed over go ahead and buy your next car from larson!!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

And the GM Shawn does not know customer service hecomes off rude and disrespectful when talking to customers I would recommend going else where the larson group is a rip off they are more concerned about making tons of money and treating customers as money bags! So my opinion is don’t waste your time or money with Shawn at Larson VW or the Larson automotive group!

Worse Experience Ever

1.0
by Mark on Feb 14, 2022

Brought my Volkswagen here because of a brake issue 6 months ago. They went through 3 service managers, none of them were able to fix my car. Communication was horrible. Finally after having my car for half a yr they call to say that they don't know how to fix my car. The new manager was rude about it too. Worse experience ever!

Customer service 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

I went to Larson VW in Tacoma hoping to purchase a used...

1.0
by DLU on Jan 01, 2022

I went to Larson VW in Tacoma hoping to purchase a used Nissan Leaf they had on the lot. After the test drive I sat down with the salesman, Leo Nguyen, and learned that the "lifetime powertrain warranty" mentioned in the ad didn't apply -- but that the "dealer added accessories" which were not part of the advertised price did -- to the tune of $1,148 on top of the advertised price. That's over 10% of the price of the car. They also marked up the title and registration fees (a pretty normal practice). For $1.148 Larson VW was providing a "theft deterrent" -- some kind of "ultraviolet" etching that was supposed to make parts of the car traceable if it was stolen and went to a chop shop. That added $599. They also included wheel locks for $150 -- you can buy a genuine set of Nissan wheel locks for $70, list. They were added a "brake plus safety system" that is supposed to reduce the likelihood of a rear end collision. That added $399. It's a simple part that they splice into the brake light wiring. Probably a 15 minute job for an experienced mechanic and a $20 part on Amazon. It's questionable whether or not the system works and it's also unclear if it's "road legal". Both of these "features" should reduce the frequency and amount of insurance claims, so you'd think that they would get you an insurance discount. As far as I can tell, they don't (from USAA at least). When I told Leo that I did not want any of these extras he refused to delete them. So I walked. On hindsight, I should have walked as soon as he mentioned them -- I don't want do business with a dealer that I can't trust.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

HORRIBLE GO ELSEWHERE

1.0
by Teddi on Nov 11, 2021

In the past, I've had great experiences with the sales department, but the service department is a separate issue. I made an appointment for 1:30 on 11/9 for my 20k mile maintenance and arrived early. I spoke with the service advisor and discussed what would be done; an oil change, tire rotation, and a cabin filter change. I had coupons($69.95 oil change and free tire rotation) and she told me it would be $281 before coupons. She never told me what would be my total even though she had the coupons right in front of her. I asked her how long it would take she said, "Oh, it's only going to take an hour and a half." I decided to wait in the lobby since it wasn't going to take that long. After almost 2 hours, I noticed my car wasn't in the bay. It was still parked in the service garage. I was just waiting in the lobby. Nobody came to inform me what was going on with my car, if it would take longer or if they even started on my vehicle. I went to check in with somebody to see why it was taking so long. I asked the service advisor how much longer it was going to take. She said, " About 20 more minutes. It's almost done." At this point, it's already 3:15. I said, "Well, I don't understand if I made an appointment why it's taking so long," and she said, "Well, I thought you left, and it actually takes 2 hours." Then why was I told it was going to take an hour and a half? I'm waiting and waiting for almost 2 and a half hours with nothing to drink or even snack on in the lobby. The receptionist felt terrible and got chips and a drink from their snack room since she saw that we were waiting so long. The entire 3 hours that I was there, I saw the service advisors updating the other people waiting on their cars, but no one has said anything to me. Again, no one has come to tell me anything, so I go back to see what's going on, and I see my car parked. It's been done for who knows how long now. I walk back there, and the service advisor just looks at me and goes, "Oh yeah," and waves me over like she just remembered I've been here waiting for my car. She hasn't even looked up to acknowledge me. Usually, when you finish your service, you get a breakdown of what they've done, and they go over everything. She hasn't even said anything about how long I had been waiting or anything. When she finally speaks, she says, "Okay, the total is $181, and we gave you a discount because it took a little longer." A little longer?! I didn't leave until 4:30! And the discount was $25 off because I waited 3 hours for something that should've been an hour and a half. I never go to dealership service departments because they're generally more expensive, BUT I had such a great experience last time that I decided to come back. It took 3 hours for something that would've taken 30 minutes at Jiffy Lube with 3 cars ahead of me without an appointment! The service was unprofessional, the wait time was ridiculous, I felt completely invisible in that lobby beside the receptionist. Shame!

Customer service 1.0 Buying process 4.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

I appreciated Mike Bowen in helping me with the process...

4.0
by Eddie M Taitague on Oct 06, 2021

I appreciated Mike Bowen in helping me with the process on making my decision in purchasing a 2021 VW Jetta. His experience and patience made it easy for my decision in purchasing a new car. He was helpful from the beginning to the end, he answered my questions or he would take the time to find out. He is a big asset to your company. Thank you Mike.

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.

An unethical dealer that forges signatures!

1.0
by kawidude88 on Aug 04, 2021

Do not recommend at all. In fact the General Manager Shawn Osborne is the biggest idiot I have ever cared to meet. Despite having so much evidence that his dealership forged my signature and experts analyze the contract they signed. I am at disbelief they think I'm not entitled to a full refund on a rescinded contract. The guy clearly does not know how to shut his mouth and thinks extremely highly of himself. I returned the car and there trying to stupidly not give me all my money and even said there taking money that isn't there's. Last time I checked that's illegal according to RCW 46.70.180 to do these unfair and deceptive business acts. These people are crooks and stole $3557.82. Shawn even took to screaming and yelling at me inside the dealership for catching his finance managers fraud. Personally I wouldn't trust any of your personal information to a dealership that is this disgusting. Honestly, the only way to get my money back from them is through a lawsuit. Please do yourself a favor do not pass go on this dealership. Their low life's who will treat you as if you are the dumbest customer in the world and will respond with stupid responses on review because the place is run by a person who has no clue what the law is. I wish I never stepped foot in this dealership because they have stolen money from me and have created nothing but headaches and treated me with abuse. Personally, Danny Gonzalez also can not be trusted as he was the one who originally dealt with the contract it's kind of hard to literally lie in emails that I could have changed my signature. The biggest load of crap that ever came out of Shawn Osborne's mouth. Please save yourself the headache and run away from these nasty people. You will get scammed faster than in the blink of an eye. This dealership needs a massive overhaul in management. Shawn Osborne doesn't care about customers at all and will do anything in his power to lie and cheat and steal. I returned the car as VW Credit told me to as the contract is null and void. Shawn Osborne has delusions of grandeur when it comes to thinking this contract is enforceable and no amount of miles matters when financing fell thru.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

How Richard redeemed my loyalty to Volkswagen.

4.8
by Sophia Cody on May 04, 2021

Daisy in service was unprofessional and provided no solutions for my situation regarding my vehicle. My vehicle was dropped off on a Thursday cause had work the next morning. Daisy was aware I be without a vehicle did not attempt to set up any arrangements for a source of transportation. Nor give me any information of ways to have a rental in the meantime. She was not even going to call on the Friday before leaving all weekend, I had to reach out to her ask questions where she so rudely rushed me off the phone. Told me flat out nothing she could do to help. I have a 5 year old I had a wedding to attend on Saturday and my son’s friends birthday that Sunday and had work on Monday. Daisy told me Friday when I called I would not get my car fixed until Tuesday knowing i be without a vehicle. Did she care? I think not she made it very clear she was not there for the customers. Finally Richard another employee in service stepped in to clean up her mess. Thank goodness for him and his manager for caring working out something reasonable for me to get my car back.

Customer service 5.0 Buying process 4.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi Sophia, thank you so much for giving us this feedback! We really appreciate it! - Your Friends at Volkswagen of Tacoma

Customer service

1.0
by Mr on Feb 20, 2021

Every one that I worked with told me nothing but lies and gm doesn’t even care about customers or what the employees do to sale a car even if it is unsafe. Just a warning

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Every one that I worked with told me nothing but lies and...

1.0
by Romero1 on Feb 20, 2021

Every one that I worked with told me nothing but lies and gm doesn’t even care about customers or what the employees do to sale a car even if it is unsafe. Just a warning

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
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