Volkswagen of South Charlotte

4.9

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–3:00pm
Sunday
Closed
Sales
Monday
8:30am–7:00pm
Tuesday
8:30am–7:00pm
Wednesday
8:30am–7:00pm
Thursday
8:30am–7:00pm
Friday
8:30am–7:00pm
Saturday
8:30am–6:00pm
Sunday
Closed

Sales Team

Spiros Dedis headshot

Spiros Dedis

Sales Consultant 5.0 (204 Reviews)
Dealer Experience 11 years
Dealership Experience 9 years
Kwasi Asante-Ansong headshot

Kwasi Asante-Ansong

Sales Manager 5.0 (138 Reviews)
Brandon Douglas headshot

Brandon Douglas

Sales manager 5.0 (120 Reviews)
Dealer Experience 6 years
Dealership Experience 4 years

Cars on the lot

44 cars available See all Cars

Dealership reviews

4.9
Rating and reviews of Volkswagen of South Charlotte are from Cars.com and DealerRater.com

1790 reviews

Poor service and overpriced/overcharged

1.0
by David Knepper on Apr 19, 2022

I brought my 2013 Jetta in for oil change, tire rotation & a problem with locks not locking was told it would take about an hour. I was there for close to 3 hours and was given a bill for over $850. I am waiting to hear back from service department on these charges. Note: the car was taken to one of the back bays so had no idea if the charges were valid. They hide all the cars in back bay for people that are waiting for their cars to be done. I spoke with several people there that were waiting as well.

Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi David, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (704) 612-0407 to share more details about your visit so we can make things right.

Vic and Brandon made our car buying process as easy as it

5.0
by IJSTL on Apr 15, 2022

Vic and Brandon made our car buying process as easy as it could possibly be! We were given top dollar for both of our trade in vehicles and felt so well taken care of during our trade in and purchase process. Vic was super knowledgeable on Volkswagen products and was able to answer any question we had. We walked out feeling like we had made two new friends rather than the typical slimy car-salesperson experience.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Volkswagen of South Charlotte and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

VW of South Charlotte never disappoints.

5.0
by jelder on Apr 11, 2022

VW of South Charlotte never disappoints. They’re friendly, helpful, and actually care about the customer.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi there, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

Vick was great and very friendly.

5.0
by Dmillerpharmd on Apr 09, 2022

Vick was great and very friendly. I would work with him again and recommended to others.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Volkswagen of South Charlotte to have earned it. We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care!

I had called John in Service department at Volkswagen

5.0
by F27CAPTAIN on Apr 07, 2022

I had called John in Service department at Volkswagen (because I love the service on my Passat) to recommend someone in sales to advise me on a used car to buy. Spiro Dedis is knowledgeable and patient with his customers. I highly recommend him.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, we're happy you found our staff to be so supportive during your experience here at Volkswagen of South Charlotte. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

Chris and the team at Volkswagen of South Carlotte were

5.0
by wtodd261 on Apr 02, 2022

Chris and the team at Volkswagen of South Carlotte were excellent. Chris came in on his day off to meet with me and make the difference. Thanks to Chris for his excellent service!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Volkswagen of South Charlotte! Please don't hesitate to reach out if there's anything additional we can do for you.

Awesome staff, easy to work with, Chris Hand was the

5.0
by kara.c on Apr 02, 2022

Awesome staff, easy to work with, Chris Hand was the best! Made it as simple as could be for someone who is car dumb like myself

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

Clovis, Chris and Alex made my car buying experience a

5.0
by jmlondon10175 on Apr 01, 2022

Clovis, Chris and Alex made my car buying experience a pleasant one. After my purchase, Chris went over everything about my car and helped me sync my phone. Chris definitely knew his way around the vehicle. I look forward to seeing the VW South Charlotte crew when it comes time for my first service.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, thank you so much for your feedback about Volkswagen of South Charlotte! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Thank you, and have a fantastic day!

My experience was great.

5.0
by Joshsloan87 on Apr 01, 2022

My experience was great. My salesman Spiros took the time to show me all the cars features and was a class act all around. If I am to buy another VW I will be coming back to this dealership because of Spiros.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, we are very happy to have provided you with such a positive experience! Our team is dedicated to providing top-quality service to every guest. We're so happy to hear that your experience reflected this. We hope to continue to provide you with amazing care each visit!

Let’s face it, the car buying process is stressful.

5.0
by Cameron on Mar 31, 2022

Let’s face it, the car buying process is stressful. My particular experience with Gene changed the narrative. Gene had a great attitude and was very easy to work with. In fact I left the dealership, but returned simply because of the great service and quality. His work is to be commended.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi Cameron, we are pleased to hear of your experience with us here at Volkswagen of South Charlotte. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

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