Volkswagen of Orland Park

4.7

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

91 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Volkswagen of Orland Park are from Cars.com and DealerRater.com

1162 reviews

Terrible Communication

1.7
by K on Mar 31, 2021

No communication with me about my car having a part replaced. Took almost a week when they said maybe a full day. I had to call twice to get any information. When my car was returned it was left dusty on the inside and a used mask on my passenger seat. Will not be returning!

Customer service 1.0 Quality of repair 3.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

We apologize that you are not happy with your experience. Please contact us directly to discuss in detail. We look forward to hearing from you.

Best Experience Ever!

4.8
by Georgia on Feb 24, 2021

Gio Zmani was very considerate! He changed my entire prospective on dealerships and salesman. He made my new car buying experience painless and easy. There was no sitting around for 5 hours in a office. He made sure I was happy with my new vehicle and was such a tremendous help through out the whole process. It was a o easy that it was almost to good to believe. Gio didn’t put me in a vehicle I had no interest in. He is very polite, understanding and will make your car buying experience memorable! l will only buy vehicles from Gio from today forward! He’s amazing!!

Customer service 5.0 Buying process 4.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Great Experience

5.0
by Elizabeth T on Feb 20, 2021

Gabriel and Brian helped me in trading my car to get a new one quickly. Answered questions well and were very helpful! Happy with my experience.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

I came in wanting to buy a car for my daughter and ended...

5.0
by jamesanddebbie on Oct 12, 2020

I came in wanting to buy a car for my daughter and ended up buying 2. Donnie, Gabe, and Arsean were very helpful in putting their hearts into the job and meeting my needs. When you leave its like you were treated by family. 🤗

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Buyer Beware!! I made the mistake of leasing a 2019 VW...

1.0
by pal_e1 on Sep 18, 2020

Buyer Beware!! I made the mistake of leasing a 2019 VW Tiguan in July of 2019. The vehicle has been leaking water for the past year. (There is a class action suit regarding the leaky Tiguan sunroof) I was told back in May of 2020 by Ed Skybinski that the vehicle would likely be eligible for a buyback since they were unable to repair the vehicle. Here we are mid September 2020, and I still don’t have a permanent vehicle. I have been driving loaners and rentals since April while making payments on a vehicle that is not in my possession. While it is clearly apparent that they have not been successful repairing my vehicle, it still has not been replaced. Over the last several months, I have been given the run around from both VW of America and VW of Orland Park. Deadlines have been broken time and time again. I have been promised a resolution date for the buyback several times by the corporation and told more times than I can count that my vehicle has been repaired and will be ready for pick up to no avail. If you have problems with your vehicle, this dealership will not support you. The customer service is nonexistent. I will never purchase another Volkswagen vehicle ! Ugh!!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Always been a VW loyalist, and I’ve dealt with many...

5.0
by Ramchicago on Aug 28, 2020

Always been a VW loyalist, and I’ve dealt with many dealerships through the 90’s-2000’s. I have to say that professionalism and level of product knowledge of Tim Sulo are unmatched. Love our new car, and our new go to consultant. Thanks for your honesty

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

The physical location was nice and we were able to easily...

2.6
by Jesse on Aug 25, 2020

The physical location was nice and we were able to easily set up an appointment to test drive a car. However, the finances were poorly explained to us and they were not willing to show us a break down for hours. The cost of the car they initially priced out included numerous optional add-ons rather than actually talking to us about what we wanted. They also force you to buy a $1,000 three year theft system and don't advertise this. Overall, I was frustrated by my experience at this dealership and I would not go back. If they hadn't had the car I really wanted I would not have purchased from them.

Customer service 3.0 Overall experience 2.0 Does not recommend this dealer.

Rude Salesman

1.0
by insearchofvw on Aug 19, 2020

I inquired about a vehicle that was listed well below MSRP just asking if it was available from the dropdown box. The reply I received was rude and snarky. The price was a typo, but instead of just saying it was a typo and that they were sorry, the salesman basically scolded me for thinking that the price could be correct. Like I was an idiot for asking.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Pleasant

5.0
by SHONNI9 on Aug 10, 2020

Everyone I dealt with was friendly and helpful. All staff took steps to accommodate my needs and fufill the request that I had concerning the desired vehicle.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

It was clean and the salesman knew what he was talking...

5.0
by BESSPRO on Aug 03, 2020

It was clean and the salesman knew what he was talking about and answer any questions I had and your finance gentleman wS very helpful

Overall experience 5.0 Does recommend this dealer.
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