Volkswagen of Orland Park

4.7

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

110 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Volkswagen of Orland Park are from Cars.com and DealerRater.com

1161 reviews

VW of Orland Service Dept. I rate it a big zero. I...

1.0
by Joe on Jun 07, 2021

VW of Orland Service Dept. I rate it a big zero. I had my 60 mile service check up and I don't think they changed the oil. My oil light came on two days after I had it done. I took it back to them . They said make an appointment so they could check the oil sensor. I left it with them for two days . They said they found nothing wrong with it. I drove it home and the next day the oil light came on again and it said "change the oil". I took it back AGAIN and they said I would have to make ANOTHER appointment . At this point I took it somewhere else and had the oil changed. That service company said they think the oil was never changed. I went back to VW service dept and complained about it. They again told me that they changed the oil but I doubt it very much. Now, another light came on for windshield washed needed and when I pointed that out and asked wasn't that supposed to be done in the 60,000 mile check up, the service dept said "ONLY IF YOU ASK FOR IT" !! So, I left.........disgusted!!!! I LOVE MY CAR BUT DO NOT LIKE THE SERVICE DEPARTMENT.

Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Joe, We are sorry for the issues you experience with your Oil Change. We take our customer's feedback very seriously. We have passed your concerns to our Service Manager to address the matter further. Please contact us directly at 708-428-5000 to discuss further. We look forward to hearing from you. Sincerely, Volkswagen of Orland Park

Your service adviser Gerardo Negrete did an excellent job...

5.0
by BRUCE8359 on Jun 03, 2021

Your service adviser Gerardo Negrete did an excellent job in assisting me with the service to my 2013 EOS vehicle he is a credit to your dealership !

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your business and taking the time to submit your review.

Great service staff. Came in for a check up on my Atlas....

5.0
by EKYM66 on Jun 03, 2021

Great service staff. Came in for a check up on my Atlas. They did a great inspection and found something that could have been a problem in the future and fixed it. Couldn’t be more satisfied with their service. Especially Sergio. He is great.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your business and taking the time to submit your review.

Service center was very helpful nice people to work with...

5.0
by ANTDICKERSON on Jun 03, 2021

Service center was very helpful nice people to work with warm feeling when I come get my car serviced they even cleaned my car while I was there very happy about this dealership

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your business and taking the time to submit your review.

Thank you all for helping me with my car it was very good and I love your warm welcome

Excellent customer service and the staff in general are...

5.0
by REVDGRIFFIN on May 26, 2021

Excellent customer service and the staff in general are very knowledgeable with informing you of the process and how long it will take to complete

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your business and taking the time for your review.

I received exceptional customer service which started...

5.0
by QUEENEOF5 on May 26, 2021

I received exceptional customer service which started with scheduling my appointment with Sergio, who always has great customer service. Caesar was awesome! He was very informative, knowledgeable, and kind. I wish I got his name but the gentleman that brought my car out to me afterwards was very entertaining and nice (african american). The receptionist was very friendly was well! All around great service!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your business and taking the time to submit your review.

Custer service was amazing Gerardo in service was...

3.8
by CHRISTINELOTT on May 25, 2021

Custer service was amazing Gerardo in service was exceptional. He made sure everything was taken care of and kept me informed of any changes and continued to call to keep me up to date on things

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Thank you for your business and taking the time to submit your review.

I’ve received poor service at this VW location the last...

2.0
by RONBAUMAN on May 22, 2021

I’ve received poor service at this VW location the last two oil changes. There were drops of oil on my garage floor following the last two oil changes. Oil was overfilled on one occasion. An underbody shield broken by shop, but they won’t admit to doing it or do anything about it. Service reminder sticker was not applied to windshield during one oil change.

Customer service 2.0 Overall experience 2.0 Does not recommend this dealer.
Dealer Responses

We apologize you are not satisfied with your experience. We take our customer's feedback very seriously. Please reach out to us directly at (708) 428-5000 so we can discuss the situation further. We look forward to hearing from you. Sincerely, Volkswagen of Orland Park

Excellent service, no long wait, stayed updated of...

5.0
by WC179557 on May 20, 2021

Excellent service, no long wait, stayed updated of services being performed, nice quality courtesy wash of vehicle, revised waiting room was very accommodating, clean bathroom

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I had to find my car after service was completed. My car...

1.4
by DIYONNEW on May 20, 2021

I had to find my car after service was completed. My car was in the back of the building where customers are not allowed. I had to use my key fob to find my vehicle in the mix of Volkswagens. They took parts off my battery and did not replace them back on. I told the service department. They denied everything. So now I have to purchase what they took off my vehicle which came on my vehicle when I purchased it. I'm furious! I bring my vehicle to Volkswagen because I bought it from Volkswagen. But I might have to stop and get my car maintenance done elsewhere.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

We are sorry to hear that you are not satisfied with your experience. We take our customer's feedback very seriously. Can you provide your name and who you have spoken to directly so we can investigate your situation further? Please contact us at acroucher@ghabenautogroup.com. We look forward to hearing from you.

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