Volkswagen of Orland Park

4.7

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

110 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Volkswagen of Orland Park are from Cars.com and DealerRater.com

1161 reviews

This week I went to Orland Park VW looking for a 2nd car...

1.0
by Floyd on Aug 14, 2021

This week I went to Orland Park VW looking for a 2nd car (pre-owned), and set up an appointment to look at 2 Arteons and one Tiguan. I really liked the Arteons and know the Tiguan model well since we own another. The sales person printed out a Carfax report for all three vehicles and unfortunately I saw a lot of major issues with the Arteons so this led me to buy the Tiguan, the most expensive of the 3 vehicles. A few days later at home I was about to toss the Carfax reports and noticed that the Arteon reports were duplicates for one of the cars. After talking to a sales manager he directed me to the correct Carfax report on their website for the other Arteon and it was a clean report so I said I might be interested in switching. He said “We want you to be happy so let’s see if we can work something out that is mutually beneficial.” I went in (4 days after my purchase), I re-drove the Arteons, and they said the only thing they could do is treat the 1st car as a completed sale, reappraise it as a trade-in and complete a new sale with all the associated fees and taxes. As this offer was in no way “mutually beneficial” I told them no and left. I will not be visiting this dealer again in the future and I strongly do not recommend them to anyone. PS: 2 1/2 years ago my wife and I went to buy my 1st Tiguan at Orland Park VW and after being moved around from sales person to sales person and being ignored at times went directly to Larry Roesch VW in Bensenville and left with a new Tiguan within 75 minutes.

Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

We are sorry to hear you are not happy with your experience. We take your customer's feedback very seriously. Please give us. a call at 708-489-5000. We look forward to hearing from you soon. Sincerely, Volkswagen of Orland Park

Service Department sucks especially the service manager...

1.0
by KATRINIACANNON on Jul 19, 2021

Service Department sucks especially the service manager Sergio V no customer service skills needs to be retrained immediately told me if I didn’t like the service I could go somewhere else

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

We are sorry to hear you are unhappy with your experience. We take our Customer's feedback very seriously. We have passed your concerns to our Managers. If there is anything we can do for you, please let us know. Sincerely, Volkswagen of Orland Park

Not one person thanked us for our purchase except the kid...

3.5
by Kevin K on Jul 09, 2021

Not one person thanked us for our purchase except the kid who put on our new plates, porter beat the xxxx out of our car

Customer service 4.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Kevin, We are sorry to hear that no one thanked you for your purchase. We do appreciate your business and we hope you enjoy your new Vehicle. We have informed our Managers of your situation and to ensure this will not happen again. Sincerely, Volkswagen of Orland Park

Nice customer service, services performed in a timely...

4.8
by SEPT251986 on Jun 22, 2021

Nice customer service, services performed in a timely manner. Sergio is professional and personable

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the wonderful comments!

Excellent communication and customer service! Only take...

5.0
by aguirrecandice on Jun 22, 2021

Excellent communication and customer service! Only take my car to this location for service .

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the 5 star review!

Great service and good customer service. Very fast as...

5.0
by MURRAYCOTLEDGE on Jun 22, 2021

Great service and good customer service. Very fast as well.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the wonderful comments. We are glad we are able to assist you. We look forward to seeing you again at Volkswagen of Orland Park.

just picked up 6/17/2021 friendly service rep. No...

4.6
by WBANKS0 on Jun 18, 2021

just picked up 6/17/2021 friendly service rep. No problems encounterd. Diagnose problem and repaired what was needed to get vehicle going . Cesar explained everything.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you!

All employees and service excellent would return for...

4.8
by DANNYHENDREN6881 on Jun 18, 2021

All employees and service excellent would return for service thank you and I don't like sitting on my phone when I think what I said all good.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the wonderful comments. We are glad our team was able to assist you. We look forward to seeing you again at Volkswagen of Orland Park.

I forgot to mention Sergio was extremely helpful in explaining the problem and very easy to work with.

Thank you for being super responsive and helpful! From...

5.0
by MILLERME617 on Jun 11, 2021

Thank you for being super responsive and helpful! From the shuttle driver to the tech, all of you were awesome, and I really appreciate it.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

After taking my vehicle to two other local dealers,...

5.0
by SLATBOX9ER on Jun 09, 2021

After taking my vehicle to two other local dealers, Orland VW was able to diagnose and fix the problem in a timely manner. Thank you for your expertise.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your business and taking the time to submit your review.

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