Volkswagen Of Orange Park

4.4

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–8:00pm
Sunday
11:00am–5:00pm

Cars on the lot

70 cars available See all Cars

Dealership reviews

4.4
Rating and reviews of Volkswagen Of Orange Park are from Cars.com and DealerRater.com

233 reviews

Great attention given by Kevin in service department...

5.0
by Mbeztocamaro on Jan 15, 2022

Great attention given by Kevin in service department after I blew out my tire hitting a pothole.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Okay. I only go because it is close to my home. Service...

2.0
by Customer on Jan 14, 2022

Okay. I only go because it is close to my home. Service is okay. Car is never ready on time. Add one hour-one hour and a half to whatever time they estimate. Sales will randomly try and sell you a new car. Gives that shady used car sales lot vibe to the experience. Overall a lot to be desired but hey it is a VW dealership after all.

Customer service 3.0 Overall experience 2.0 Does not recommend this dealer.

False advertisement, buyer beware

1.0
by Chris on Jan 10, 2022

Called to inquire about a vehicle I saw on cars.com and start the purchase process over the phone as I would be flying in from out of state to pick up the vehicle. Spoke to Daniel and he began collecting information, when it came to financing I told him I was already approved through USAA at 1.89% and didn’t want my credit ran again, from that point the tone of the conversation changed and the price of the vehicle increased over 3k. When I questioned if he was going to honor the advertised price, he claimed to not see it on his end, so I asked for his cell phone number and forwarded him the advertisement, he then proceeded to tell me if we were to even get close to that price I would have to finance through the dealer. No thank you Daniel, thanks for wasting my time.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Terrible experience! Sold a lemon. Did not honor the...

1.0
by dlsteven03 on Jan 06, 2022

Terrible experience! Sold a lemon. Did not honor the contract. The manger did not bother to speak to us. Sent the sales person.No help to rectify the purchase. Disappointed customer. Given the run around, however, Natalie in service was wonderful through the multiple times I brought the car in.. very disappointed customer.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

The process was quick and easy. The sales person kept me...

5.0
by Ventuest on Jan 04, 2022

The process was quick and easy. The sales person kept me informed of every step. This is the second time I purchase a car from this dealership.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Maurice, AKA “Mo’” was particularly helpful. I appreciate...

5.0
by drpepperkins on Dec 31, 2021

Maurice, AKA “Mo’” was particularly helpful. I appreciate his attention to detail. He was very thorough.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Maurice, a.k.a. “Mo,” was particularly helpful. I appreciate his attention to detail. He was very thorough

Our salesman Daniel K. was extremely helpful and really...

5.0
by Taken899 on Dec 19, 2021

Our salesman Daniel K. was extremely helpful and really listened to what we were in the market for. Everyone was super friendly and accommodating at this dealership. We ended up purchasing from this dealership and would definitely recommend friends and family to check them out.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Great experience and customer service . Will come back...

4.0
by Jsb on Dec 11, 2021

Great experience and customer service . Will come back for my next car with Douglas and Charles again

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.

Very courteous, patient, concerned, knowledgeable,...

5.0
by Passat 2021J on Nov 10, 2021

Very courteous, patient, concerned, knowledgeable, efficient, excellent customer service, just Awesome, follow up, very satisfied

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I use Volkswagen of Orange Park for all my Service needs....

5.0
by Doug on Nov 05, 2021

I use Volkswagen of Orange Park for all my Service needs. I am satisfied with the Service every time. Thank you Service team and Lou your rock.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
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