Volkswagen of Lee's Summit

Purche a new Tiguan earlier this year. That expereience was one of the easiest auto purchases we have ever made. Yesterday, stopped in for the first oil change & tire rotation. Got in and out fairly quickly.

We have got two cars through Kayla. She is freaking wonderful and went above and beyond for us. Helped us get a loan even when our credit was less than subpar. The only complaint I have, is that the phone system sucks. I barley ever get anyone, mostly VMs which would not be an issue but only 2 people have got back to me, except Kayla who I can almost always get a hold of.

I was asked to write a review from the dealership for a car I bought but have not seen and do not have. I was told that someone named Crystal would be in touch with updates on when my car would arrive. The only time I heard from Crystal was when she asked me to write a review. I purchased a car , was told by the manager that the car was in Knoxville and would arrive in a week. Then he said two weeks. When we reached out to our sales person we were told it was in ‘port’ and would arrive in 7-10 days. I drove through the lot, saw several Atlases in stock. Asked my sales person about the status, told my car wasn’t there and it would be another 7-10 days. Asked for confirmation of where it was and was sent a generic email saying ‘in port’ with no ETA listed. How can I be told 7-10 days if no ETA is listed?? Meanwhile, my car is listed for sale on the website with the description ‘in transit’. I am currently seeking legal options to cancel the sale due to false advertising and a bait and switch tactic. If you are looking for a car, do NOT shop here.

Matt O. & Isaiah W. doing what they do best & took care of me once again. If you want buying a car to be fun & carefree come see these guys!

Matt O. & Isaiah W. doing what they do best and took care of me once again. If you want buying a car to be fun & carefree see these guys!

Very friendly, courteous, speedy service! Alexia took good care of me; I had to have a part ordered and Alexia was prompt in follow-up and scheduleing. Technician Brad's service video explained all my repairs. Check-out was easy. Great experience all around!

I had excellent service. Top notch service department!! William Keith was my Sevice Advisor and he was so helpful and courteous. I will definitely be back!

I stopped by to start assessing the used car availability in Lee’s Summit. Korey collected the details on my wish list. He listened and notified me when cars came into the dealership. One met my specifications within the week. He made the process fun and streamlined, so I am pleased to recommend him. I appreciated how convenient he made it for me to get into a great car. He cared to excel and worked hard to please his customer.

This was our second car purchase in a week from this dealership. And it was all because of the AMAZING customer service that we received from beginning to end. Korey is PHENOMENAL. He was our salesman for the first purchase and when we returned for the second, we specifically requested him. He is 5 stars all around! The GM was very attentive and personable. Elias and Andres in Financing were great to work with and made us feel confident in our decisions by taking the time to explain everything. We would absolutely send anyone we know to work with Korey!

Good people! Listened to what I wanted and tried to accommodate what my needs and wants were. Worked very hard to get my business without being intrusive in my busy life. When communicating always were very continuous of my work time.