Volkswagen of Downtown Chicago
Sales Team
Adam Khamsot
Luis Tinoco
Herberto Delgado
Cars on the lot
Dealership reviews
1650 reviews
Outstanding performance in customer satisfaction this is
Outstanding performance in customer satisfaction this is one place I will recommend work I bought a 2010 Audi A4 from here and they treated me great
This dealership is illustrating price of $1 for 2021
This dealership is illustrating price of $1 for 2021 Volkswagen ID.4 Pro S, VIN No: WVGUNPE23MP063429. When I asked for further details about the price and incentives about the vehicle, there was suddenly a complete hush form their side. Very poor customer service. Obviously they are involved in fallacious and deceptive ad and display. Cars.com need to vet out these deceitful dealerships
We're sorry that you didn't have a completely satisfying experience. Please reach out to Matt Kutyna or Michael Zafiriou at 312-628-4839 if you'd be willing to share some more detail. We'd love the opportunity to address any issues with our team here and see if we can turn this around for you. Thank you for your time, and hopefully we can get to the bottom of this.
Team was great and always friendly and knowledgeable.
Team was great and always friendly and knowledgeable. They called to keep me up to date on all progress.
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
They were super Fast , very communicative, did their best
They were super Fast , very communicative, did their best to get me in and done even though I made same day appt. Best service from any dealership I’ve gone to.
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.
They took my car in right the next day have been treating
They took my car in right the next day have been treating me professionally and have my car In the shop getting looked over.
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Volkswagen of Downtown Chicago. Please don't hesitate to reach out if you need anything else.
My sunroof and tires messed up within taking out they
My sunroof and tires messed up within taking out they don't reply to me I'm very mad
I am a manager here at the store. Please call or text me on my cell phone. I would like to try and take care of whatever issue you are having. Thanks. Jon- 224-770-1504
They were very thorough and honest.
They were very thorough and honest. Definitely accommodating. Made it easy to work with them.
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.
everyone was very helpful and efficient while my car was
everyone was very helpful and efficient while my car was in for service! I highly recommend
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!
Julian and his entire team were super helpful,
Julian and his entire team were super helpful, knowledgeable, personable, and in general they made our buying experience fun! The communication was great and we are in love with our EV.
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Volkswagen of Downtown Chicago!
Amazing customer service Heberto took me immediately had
Amazing customer service Heberto took me immediately had a tire going flat was able to replace it and get me back on the road I have been a customer for more than 10years and the reason I keep coming back is because Herberto
We are very happy to have provided you with such a positive experience! We sincerely value your business, David, and look forward to your next visit.