Vaden Chevrolet Brunswick

4.3

Hours of Operation

Service
Monday
9:00am–5:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–6:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–8:00pm
Sunday
1:00pm–5:00pm

Sales Team

Krista Cain headshot

Krista Cain

Administrator (4 Reviews)
Mike Weimer headshot

Mike Weimer

Digital Manager (4 Reviews)
Kassie Thompson headshot

Kassie Thompson

Administrator (2 Reviews)

Cars on the lot

123 cars available See all Cars

Dealership reviews

4.3
Rating and reviews of Vaden Chevrolet Brunswick are from Cars.com and DealerRater.com

142 reviews

Dpaw98

4.3
by Donald C Paugh on Mar 19, 2021

Customer service lacking after the sale when trying to contact dealership. Four calls made and no response. Fifth call asking for sales manager finally made the connection. However, appointment to meet at 0900 resulted in a no show at established time which resulted in a frustrating wait of over 20 minutes.

Customer service 4.0 Buying process 5.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.

Totally understand now why Brunswick location has a 1.3...

1.0
by Albert.rogers0819 on Mar 02, 2021

Totally understand now why Brunswick location has a 1.3 rating. Stay away!! My and I came to purchase a 2019 Suburban that my husband had been taking with Tyler and Angie about for 2 days. They settled on a price and we were prepared to purchase the Suburban. My husband told Tyler we will be there before lunch to get the vehicle. When we arrived at the Brunswick location, we were told Tyler was off. So we talked with another salesman and he couldn’t locate the vehicle. Finally, he finds out the vehicle wasn’t there, that’s it was in Fernandina FL. So when my husband was talking with Tyler about the Suburban it wasn’t even on the property. We drove 2.5 hours one way to purchase the vehicle. Can you tell me what kind of operation is that? This is a xxxxty operation, so if you happen to use Dan Vaden Brunswick be prepared to be xxxx upon!!!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for taking the time to reach out to us. We will have our Customer Care Representative reach out to you today to discuss this further. We look forward to speaking with you soon.

Cruze service

4.0
by Carole Varanelli on Feb 10, 2021

I had two visits to service department. The first was routine oil change and tire rotation. In addition they had to replace air filters. On the way home the car was not running smoothly and subsequently the engine light came on. I brought the car back a few days later. I was told the air filter was not put on properly. It was fixed and the car ran smoothly. I live an hour away from the dealership, and a second trip was inconvenient. I didn?t say anything before I left, but should have. No apology, no credit for the first service was not appropriate.

Customer service 5.0 Quality of repair 3.0 Overall experience 4.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for taking the time to let us know about your recent experience. We apologize for any inconvenience. Please reach out to us at (912) 961-5893 to discuss this matter in more detail. Thank you!

Chevrolet Traverse

5.0
by Gwendolyn Fulks on Feb 09, 2021

Morgan and Angie are the BEST! They always call and let me know when there are specials and JUST TO SEE IF MY CAR and Myself are doing fine. LOVE YOU GUYS

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you so much for your positive comments about Vaden Chevrolet of Brunswick! Please let us know if there is anything that we can assist with!

Tahoez71

5.0
by Arogers on Feb 01, 2021

Great experience with a professional staff. John Drummond was great to work with. Honest and fair with our deal. Would definitely buy another vehicle from him.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi, we're happy you found our staff to be so supportive during your experience here at Vaden Chevrolet Brunswick. Thank you for taking the time to leave us this information about your recent visit. Take care!

Customer service

1.0
by Angel on Jan 28, 2021

I called in 2-3 hours ahead to let me know I was coming to get the vehicle. When I get there they haven't even moved the vehicle to get it cleaned up. I ended up leaving with a stains.

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

We are very sorry to hear about your negative experience. We apologize for any inconvenience. It is always our goal for all of our customers to leave our dealership happy. Please reach out to us at (912) 961-5893 when you have a moment. Thank you!

Service

5.0
by Bryan Andrew Clayton on Jan 15, 2021

Great service,better than other dealerships I've dealt with.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Your satisfaction is important to us, so we want to sincerely thank you for choosing Vaden Chevrolet Brunswick and we hope to see you again soon! We sincerely value your business and look forward to your next visit!

Treated my wife and me dishonestly when we agreed upon...

1.0
by Senior Citizen on Aug 29, 2020

Treated my wife and me dishonestly when we agreed upon the purchase of a specific Chevrolet Truck, identified by serial number, VIN on the sales document and upon our deposit check. They attempted to substitute a different truck without the same equipment. We demanded the return of our deposit after the deceit. I wrote the CEO of the owner corporation with copies to General Motors and to the Georgia Consumer Protection Division of the office of the Attorney General. I received a threatening call today from a man who Identified himself as General Manager. He told that I had better never write another complaint about Vaden and ordered never to go upon Vaden Chevrolet Property again.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

We have handled your complaint. As a business, we cannot have customers creating disruption in the showroom. Sometimes in business, we have to agree to disagree. Good luck in your endeavors. Brent Johnson General Manager

After I filed a written complaint with the CEO of Vaden Chevrolet, to General Motors Chevrolet division and to the consumer protection division of the Office the Attorney General of Georgia, I received an abusive and threatening telephone from the General Manager telling me “that I had better not write another complaint letter if I knew what was good for me. The call was taken on my speaker phone so everyone in the room heard the threats. I then wrote a second letter to the the CEO of Vaden Chevrolet regarding the threatening call from General Manager Brent Johnson on August 29, 2020. In response to my second letter to the CEO, I received, via certified mail, a courteous letter of apology.

I want future potential customers to avoid the nonsense...

1.0
by wilsonrlw on Aug 25, 2020

I want future potential customers to avoid the nonsense smoke & mirrors and unfulfilled promises that Dan Vaden Chevrolet makes. Jonas Whitfield, the general sales manager and his superiors are the stereotypical liars that you expect at a car dealership. I gave Jonas the benefit of the doubt more than once and he continued to not come through on his promises some in writing some not, either way the results were the same. Don’t waste your time or your money going to this dealership. The management doesn’t get held to any acceptable standard that you would want to do business with. I could elaborate extensively with the emails, messages, paperwork etc. that they were clearly in the wrong, but it's easier just to let the public know to avoid them.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for reaching out to us about your experience. This concern will be forwarded to our management team.

We pur 2020 silverado our salesman john never told us we...

3.0
by Cajun red on Jul 13, 2020

We pur 2020 silverado our salesman john never told us we dont have satellite & he never called back! Olivia would not wear mask n95 only

Overall experience 3.0 Does not recommend this dealer.
Dealer Responses

Thank you for reaching out about your recent purchase. We are happy to be working with you on any questions that you may have. Please let us know if there is anything further that we can assist with. Thank you!

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