Universal Toyota

4.2

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–5:00pm
Sunday
Closed
Sales
Monday
8:30am–9:00pm
Tuesday
8:30am–9:00pm
Wednesday
8:30am–9:00pm
Thursday
8:30am–9:00pm
Friday
8:30am–9:00pm
Saturday
8:30am–9:00pm
Sunday
Closed

Cars on the lot

8 cars available See all Cars

Dealership reviews

4.2
Rating and reviews of Universal Toyota are from Cars.com and DealerRater.com

348 reviews

Sales persons Ohannes komorian made purchasing my new...

5.0
by Anil g on Nov 13, 2019

Sales persons Ohannes komorian made purchasing my new 2019 Toyota Rav4 a very pleasant experience. He is very professional and listened to my needs and he is give me good deal. Thank you so much, Universal Toyota! I wouldn't shop any where else! I love my new car!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

worst salesman i ever worked with!!!

1.0
by mirko marta on Oct 22, 2019

sales man paul of supposedly 18 years at universal i guess thought he can pull a fast one on us. he reminded us several times of his years in this industry! and yes paul we know your really good at lying to your customers and try to manipulate on buying vehicles that will benefit you in making more money!!! we told him several times what we wanted and it seemed like he just wasent interested in our best intrest! i pointed out the truck i wanted was on another lot thats part of the same company and told him for two days to bring it over to his lot!!! and he told me that redmcombs toyota denied him and that he didnt know why. but i caught on to his lies and figured out why he didnt want to bring my truck over..... you see the truck i wanted was getting sold for practically what the company bought it for so there for who ever sold my vehicle will not get a commission do to the price of the truck so therefor paul wanted us to get something out of the lot that he was in and sell it for a lot higher than what it was worth!!! i will not recommend anybody to buy from this dishonest man all he cares about its his commission and nothing else! i wish he would of told me the truth from the beginning so i would of stopped wasting his time! and mine!

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Universal Toyota is the best dealership

5.0
by Batman21 on Aug 22, 2019

Best dealership ever all people there were very friendly especially my car salesman. Jose otero very knowledgeable about every car I was looking he actually lured me away from one of your top competitors thank you Toyota!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Best service ever Shopped around this one the best

5.0
by Batmobile1 on Aug 21, 2019

Went to four other car dealerships this dealership was more interested in helping me and taking time to show me the vehicle . Not the sale of the car

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Universal Toyota San Antonio = Worse dealership EVER!!!!

1.2
by FED UP on Aug 21, 2019

My family and I experienced the worst customer service ever! DO NOT WASTE YOUR TIME OR MONEY WITH THESE DISORGANIZED, UNCARING, CONDESCENDING PEOPLE. My family was super excited to have found our next new vehicle so I prepared everything needed to finalize the deal. Sadly, when I went there as previously agreed upon to pick up the vehicle it wasn't ready as they promised. I had already spent over 6 hours the first day at Universal Toyota picking out the SUV and had been passed off from Ohannes to California Mike. I was NOT interested in wasting even more of our valuable time and energy. However, my family wanted the vehicle we picked there so I kept my cool. After another 4+ hours of speaking to yet ANOTHER salesperson, Jacob, no real progress had been made. They didn't even offer my family water or apologize for the lack of common decency when wasting days of our lives we can never get back. You would think customer service would be a basic standard when people are spending their hard earned cash. All they had to do is have the vehicle prepped so I could be in and out. The so called night manager, Reuben, said he would have the day manager, Adam, call me the next morning well...THAT NEVER HAPPENED EITHER. They are all Worthless unprofessionally that can close a deal with a highly motivated buyer...horrible experience overall. Stay clear of UNIVERSAL TOYOTA

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Helpful

4.4
by nikster on Jul 16, 2019

Prefer set price rather than haggling. Jon Henry however, was beneficial, caring & concerned. Bought the models most needed for spouse & self, but less offered than my hybrid was worth for trade-in of the car purchased from that dealership a year prior.

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.

Terrible dealership

1.0
by David from service on Jun 26, 2019

I have never left a bad review but this place is the worst dealership I’ve ever dealt with. I will never take my car that we bought from there for anymore oil changes or any work period. I’ve been lied too and feel like I’ve been scammed. Steve, the service manager, said that they would make it up but after I already fixed the car myself. I was lied too multiple times throughout the entire process by David, the service person who handled our case. We had water damage on the carpets and it smelled like mold in the car. First lie was that he told our insurance company that the car was not drivable because of the mold smell would make us sick but after they got their money and them saying they “fixed” the problem, I called up there the next day saying it still smelled like mold, he said there was no mold in the car. Another lie was that for the oil change they said they topped my fluids off and checked the cabin filter which is crazy because I changed the cabin filter after I got the car back and it was completely black and the fluid levels were not even close to being filled. I have pictures to prove it. Another lie was that they said they washed the carpets but that was a HUGE lie because I cleaned them myself two days later and they were filthy. The water after cleaning was a dark brown color and I have videos and pictures to prove that also. On top of all of that after I paid the $2,400, they charged my card for another $20 a couple days later and disguised the name on my bank statement from Universal Toyota to OIS so I had to call my bank and they told me where the charge was from. This is a terrible business and I will never go back to them even if my work was covered under my warranty and the service were free because I don’t trust they will do anything right with my car. I even believe they would mess it up on purpose to make me bring it back for more money. There is a few other things that I wanted to say but this is long enough, they are the worst place to go for any type of service.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Terrible dealership

1.0
by Jrey on Jun 25, 2019

I have never left a bad review but this place is the worst dealership I’ve ever dealt with. I will never take my car that we bought from there for anymore oil changes or any work period. I’ve been lied too and feel like I’ve been scammed. Steve, the service manager, said that they would make it up but after I already fixed the car myself. I was lied too multiple times throughout the entire process by David, the service person who handled our case. We had water damage on the carpets and it smelled like mold in the car. First lie was that he told our insurance company that the car was not drivable because of the mold smell would make us sick but after they got their money and them saying they “fixed” the problem, I called up there the next day saying it still smelled like mold, he said there was no mold in the car. Another lie was that for the oil change they said they topped my fluids off and checked the cabin filter which is crazy because I changed the cabin filter after I got the car back and it was completely black and the fluid levels were not even close to being filled. I have pictures to prove it. Another lie was that they said they washed the carpets but that was a HUGE lie because I cleaned them myself two days later and they were filthy. The water after cleaning was a dark brown color and I have videos and pictures to prove that also. On top of all of that after I paid the $2,400, they charged my card for another $20 a couple days later and disguised the name on my bank statement from Universal Toyota to OIS so I had to call my bank and they told me where the charge was from. This is a terrible business and I will never go back to them even if my work was covered under my warranty and the service were free because I don’t trust they will do anything right with my car. I even believe they would mess it up on purpose to make me bring it back for more money. There is a few other things that I wanted to say but this is long enough, they are the worst place to go for any type of service.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Read this to save money!

1.3
by huseyin gokmen on Jun 19, 2019

This dealership won’t reveal the APR you’ll be paying. Mine was 5! Insane right? My Fico 750. They make money not buy selling used car by banking. The used car I bought had problems. They said they’ll fix it before they sell, they didn’t. I brought report from firestone , to prove the problem, director mark said “do you know how they make money(firestone)” he means car is fine but firestone lie to fix my car. Another mechanic told same issues and I’m getting the car fixed now. “Director” Mark drove the car with me he did not hear the noise coming from front, obviously he lied. If you can lie good enough you can become a director at Universal Toyota. This is the only skill you need because it is impossible to not understand the noise is wheel bearing and struts related for a director of a used car part. I said to Mark, I’ll earn $2000 extra money that I’ll spend to fix this car and you’ll loose $2000. Thank God, my soul is not for sale for $2000 as some others. By the way Mark had a very pleasant smile while he indicated he is the director not manager. Lier is a lier not matter the title!

Customer service 2.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Read this to save money!

1.0
by Hgokmen on Jun 19, 2019

This dealership won’t reveal the APR you’ll be paying. Mine was %35! Insane right? My Fico 750. They make money not buy selling used car by banking. The used car I bought had problems. They said they’ll fix it before they sell, they didn’t. I brought report from firestone , to prove the problem, director mark said “do you know how they make money(firestone)” he means car is fine but firestone lie to fix my car. Another mechanic told same issues and I’m getting the car fixed now. “Director” Mark drove the car with me he did not hear the noise coming from front, obviously he lied. If you can lie good enough you can become a director at Universal Toyota. This is the only skill you need because it is impossible to not understand the noise is wheel bearing and struts related for a director of a used car part. I said to Mark, I’ll earn $2000 extra money that I’ll spend to fix this car and you’ll loose $2000. Thank God, my soul is not for sale for $2000 as some others. By the way Mark had a very pleasant smile while he indicated he is the director not manager. Lier is a lier not matter the title!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
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