Universal Toyota

4.2

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–5:00pm
Sunday
Closed
Sales
Monday
8:30am–9:00pm
Tuesday
8:30am–9:00pm
Wednesday
8:30am–9:00pm
Thursday
8:30am–9:00pm
Friday
8:30am–9:00pm
Saturday
8:30am–9:00pm
Sunday
Closed

Cars on the lot

8 cars available See all Cars

Dealership reviews

4.2
Rating and reviews of Universal Toyota are from Cars.com and DealerRater.com

348 reviews

I will NEVER STEP FOOT IN THIS DEALERSHIP AGAIN! Most...

1.4
by tm on Aug 08, 2020

I will NEVER STEP FOOT IN THIS DEALERSHIP AGAIN! Most UNPROFESSIONAL, DISORGANIZED dealership I’ve dealt with! They sell you a car and then the service after the sale is zero at Universal Toyota!!! You will waste days of your life and never get anything solved. Not even with upper management!!! TOTALLY USELESS!!!! Service MGR. Rick- useless!!!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Jose was a class act from start to finish! Knowledgeable,...

5.0
by Keith-Tiff on Jun 24, 2020

Jose was a class act from start to finish! Knowledgeable, very personable, and went out of his way to ensure my husband and I received top notch service. We left completely satisfied with our buying experience with Jose and we love our brand new CHR!!

Overall experience 5.0 Does recommend this dealer.

Look for Paul Antony Garcia if you plan to buy used...

5.0
by ben512 on May 24, 2020

Look for Paul Antony Garcia if you plan to buy used vehicle. Very responsive. What make him stand out is after i purchased the truck, he spent time under the heated sun to help me (moren like do it for me as he did 95% of the work) get my sport car on the dolly so I can tow home. The problem is my sport car is lowered so he helped figure out tricks to get it on the dolly. Took about 1.5hrs to get it done. The next day I texted him thinking the interior light of my truck doesnt work, he called me back immediately. In short, ask for Paul.

Overall experience 5.0 Does recommend this dealer.

NEVER again will I come here. I had $4,000 to give down...

1.0
by rockie.rc on Apr 17, 2020

NEVER again will I come here. I had $4,000 to give down and all I was looking for was a low monthly payment. All they were concerned with was having to pay for inspection fee and bank fees, not to mention they wouldn't even reduce the price of the vehicle I drove that had a spiderweb crack in the windshield. Take your money and business somewhere else. Even though I guarantee they need us more than we need them right now with this whole covid thing, they will not work with you in anyway shape or form.

Overall experience 1.0 Does not recommend this dealer.

NEVER AGAIN

1.0
by DJ and Xavier on Apr 17, 2020

NEVER again will I come here. I had $4,000 to give down and all I was looking for was a low monthly payment. All they were concerned with was having to pay for inspection fee and bank fees, not to mention they wouldn't even reduce the price of the vehicle I drove that had a spiderweb crack in the windshield. Take your money and business somewhere else. Even though I guarantee they need us more than we need them right now with this whole covid thing, they will not work with you in anyway shape or form.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Used RAV4 buying Experience

1.3
by Edward S on Feb 24, 2020

I didn’t enjoy my experience at Universal Toyota shopping for a used RAV4 because of deceptive and duplicitous behavior. I first notified the dealership that I was interested in 4 possible cars listed on their website. When I arrived for my appointment they showed me two other RAV4’s without any explanation about why we weren’t looking at my selected cars. Then all I kept hearing while I test drove a nice older model was how they had 2 or 3 employees who wanted to buy this vehicle tonight if I didn’t buy it. After the test drive, I wanted to also look at a newer vehicle so they showed a Certified RAV4 that was very nice, but when we went to discuss the price, I was handed a print out that showed the car was $4000 more than the advertised price on their website, and the sales tax was calculated on both the price of the vehicle plus the title and license fees. When I pointed this out I was told this was an obvious mistake and they apologized. When I asked about the other vehicles I was originally interested in, I was told one had sold and there was no explanation for the others despite the fact that before I drove out I got a text that the vehicles I was interested in were ready for me to check out. I also asked about another RAV4 that I saw among the used cars on the lot and was told one the sales people had the keys and they couldn’t show it to me.

Customer service 1.0 Buying process 1.0 Overall experience 2.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hello Edward and thank you for your feedback. We sincerely apologize if you felt deceived in any way throughout your purchase process. That is never our intent and we strive to provide a transparent and seamless experience for all of our guests. Our inventory is constantly changing and more likely than not, the vehicles you were originally interested in were either checked out on test drives, going through our service department, or had sold already. We additionally apologize for the typo on your price printout. We would like to get some additional information from you regarding your experience and who you worked with so we may refine our processes and communications with our guests. Please feel free to contact our Customer Relations Manager, Heather Green, at (210)967-2100. We hope to hear from you soon and thank you very much for your time.

Poor Service Department

1.4
by Mark M on Jan 09, 2020

Took my Toyota in right on time for my appointment for a routine oil change, new wiper blades and an air filter. Two hours and $160.00 later it was finally done. I had to go to the counter and ask what was taking so long before anyone even bothered to check on its progress. The car had not been washed, the wipers blades were so big they looked like they belonged on a giant construction vehicle, and no apology or explanation as to why it took so long. I fared better than the lady next to me in the waiting room that had sat there for over an hour and a half only to find out they never entered her car into the line up for repair. Then they were going to charge her well over a hundred dollars to hook up their machine and tell her why the engine light came on. Never again!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Bought a new 4Runner

5.0
by 3vno on Jan 08, 2020

Our salesman Jose De La Garza did a great job helping me find the 4Runner I wanted. He listened to what I wanted and showed me what I was looking for. The Universal Toyota staff was great and very professional. Thanks Universal Toyota!!!!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Very professional; not pushy; didn’t spend unnecessary...

5.0
by TOY XSE on Jan 06, 2020

Very professional; not pushy; didn’t spend unnecessary time at dealership. Smoothe transaction. Over all great experience for vehicle shopping and buying process was exceptional

Overall experience 5.0 Does recommend this dealer.

Universal toyota

5.0
by Anil on Nov 13, 2019

Sales persons Ohannes komorian made purchasing my new 2019 Toyota Rav4 a very pleasant experience. He is very professional and listened to my needs and he is give me good deal. Thank you so much Universal toyota

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
The information on vehicles provided in this service is supplied by the seller or other third parties; Auto.com is not responsible for the accuracy of such information. Auto.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of use for more details.