TRUE MOTORCAR CO INC

3.0

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Dealership reviews

3.0
Rating and reviews of TRUE MOTORCAR CO INC are from Cars.com and DealerRater.com

12 reviews

CON MAN

1.0
by Bob Brown on Oct 05, 2021

Mikes great until he gets ur money then disappears …. No communication after that. Stay the xxxx away !!!! No one calls u back, terrible business effects. Still waiting for a call

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Dishonest salesman

1.0
by Mark on Aug 13, 2021

I purchased a 2001 Suzuki Vitara 2 dr 4x4 from Michael on July 3, 2021. I asked if there were any issues with the vehicle or specifically any rust. Michael assured me the vehicle was in great shape with no problems. The photos he sent looked okay, and the frame was black with no rust visible. I received the vehicle the first week of August in California. The entire under carriage, the bottom of the engine brakes and transmission were sprayed with black rubber under coating. Which was covering up substantial rust. The brakes didnt work, the heater core was rusted out and a/c didnt work. I sent two emails to Michael with no response.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Rude service

1.0
by Mark on May 11, 2021

Went to look at a used car for sale. I had to call multiple times to make an appointment. When I arrived on the lot I immediately felt unwelcome and unsafe. The guy who came out to show me the car was extremely rude and had no intention of selling me the car. I asked for a test drive and he told me he wasn't allowed to let me test it. They also spray the bottom of the cars with a coating to hide rust. The pictures of the car were deceiving and the Google reviews also. I'd reccomend looking at their yelp reviews to see how this company operates. I would not reccomend taking a chance on this company.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Never called back

2.0
by Anonymous on Apr 16, 2021

We went to buy a car there and it had some issues with it. The guy offered to have his staff take a look at it and then they would call us back whether they could fix it or not. Never called- called and emailed them twice with no response. We were really interested in buying from them and it looked like they had some nice vehicles, but I cannot obviously buy from a dealer that doesn’t bother to call you back.

Customer service 2.0 Buying process 2.0 Quality of repair 2.0 Overall experience 2.0 Does not recommend this dealer. Did not purchase a vehicle.

Great experience

5.0
by James on Apr 08, 2021

Great experience. Mike was extremely helpful and attentive. No hidden fees, detailed breakdown, reasonably priced, very patient and welcoming. Walked away with a mint condition vehicle. I would recommend to anyone near or far. Will be coming back again soon. Thanks guys!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Mainely Astrovans

3.8
by Jeff Getchell Owner/Operator Roadrunner Taxi LLC on Mar 14, 2021

Ours was a long distance sale. I put a bid in on a AWD Chevrolet Astrovan and I received an email a couple days later inquiring as to whether I would be requiring shipping , which I did, we set a final price and the deal was made. I had my financial institute wire the money to their bank account and the paperwork came 2 or 3 days later. While I was waiting for the vehicle to arrive I looked into the car lot a little further and found a LOT of negative comments about them in the reviews. I have to say, even though most of them were 2 to 3 years old, it was still a little unnerving and made me worry a bit about what I got myself into. The van arrived yesterday, so it took roughly 7 days.....not bad at all. I was not home when the company was dropping the van but they did call me so I rushed home as soon as I was able to see what I had purchased. The van looked great...inside and out. Exactly as the photos showed in the ad. It started right up and when I went to reposition the vehicle it did what it was supposed to. I borrowed a dealer plate this afternoon and took it for a decent ride and had zero problems. At this point I have no complaints. The salesman I dealt with throughout the entire process, Mike, was an ok guy the entire time. He got back to me every time I had a question and never treated me like I was a hassle or a nuisance. There was no difference in his attitude from before or after they got my money. He was a professional the entire time. This car lot appears to be very good at locating hard to find vehicles and specialty vehicles. My new 2002 AWD Astro is the only one I have seen in the state of Maine and it is going to make a great addition to my taxi fleet as a type of "show" vehicle that gets light usage and turns many heads. In summary, I am very pleased with my purchase from True MotorCars and have no reason to talk bad about them.

Customer service 4.0 Buying process 4.0 Quality of repair 3.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.

The staff is extremely helpful, very knowledgeable

5.0
by Alex on Sep 03, 2020

The staff is extremely helpful, very knowledgeable, trustworthy and actually cares about you! They want you to leave happy! I'd recommend this dealer to anyone who wants good clean business!!!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

We purchased the car without any pressure.

5.0
by Donna Dsouza on Sep 03, 2020

I called regarding a car I found online. I spoke to Mike who answered all my questions without misleading or incorrect information. He held the car for me while I drove 200 miles to see it. The car was exactly has he described it. We purchased the car without any pressure. We've had it inspected in PA and it passed without any concerns and over a 1000 miles later it's running great. I would happily do business with these folks again. As a side note: Mike was able to help me with the paperwork since I was buying this car for my son in the military. His suggestions saved me double registering it to me and then my son. It saved us quite a bit of headache. Thank you guys!! Aa

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

It was a great experience....

5.0
by Amanda Anderson on Sep 01, 2020

Just purchased our second automobile from Mike. Could not have been easier, more pleasant or straight forward. Mike had us in the door and out in great cars within an hour or two, but we never felt rushed or pressured. Just great, honest service. We'll be back for more!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Terrible service, cars covered in "rock guard"

1.0
by carbuff on Aug 03, 2020

There were two different vehicles I was interested in from the Steeler. First this kid that came out was the rudest person I've ever met from a car dealership. Second all the vehicles are covered what he said was "rock guard" but was really a spray undercoating mess on the entire undercarriage linkage suspension everything apparently to hide any defects I will never buy or recommend any vehicle from this Steeler

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
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