Trotter Ford Lincoln

4.2

Hours of Operation

Service
Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
8:00am–4:30pm
Sunday
Closed
Sales
Monday
9:00am–6:00pm
Tuesday
9:00am–6:00pm
Wednesday
9:00am–6:00pm
Thursday
9:00am–6:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–5:00pm
Sunday
Closed

Cars on the lot

40 cars available See all Cars

Dealership reviews

4.2
Rating and reviews of Trotter Ford Lincoln are from Cars.com and DealerRater.com

63 reviews

Don’t do it!! Go some place else!!!

1.0
by You wish on Dec 10, 2020

Bought my car in may and still don’t have a title!! Can’t register car so it’s sitting in my driveway until they send me paperwork!!! Please save yourself the trouble and drive a little farther to get a better deal!! So much for a family dealership!!

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Took my truck in for a tune up they broke a plug in the...

1.0
by babooqueupset customer on Oct 31, 2020

Took my truck in for a tune up they broke a plug in the engine block and now wants me to pay $5000 in repairs

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Took my 2016 f-150 for a problem with backup camera had...

5.0
by goodman1955 on Jan 12, 2020

Took my 2016 f-150 for a problem with backup camera had to be replaced. Under warranty they took care of it completely. Cecil Mensch used car manager was right on no problem. He really does a good by taking care of his customer 👍🏻

Overall experience 5.0 Does recommend this dealer.

Selling lemons

1.0
by Chandler A. on Jul 01, 2019

My handycap mom saved money to buy a used car from trotter Ford,it made it 1200 miles and broke down on the road in. 96 degree weather. Took 2 hours for a ride to get her off road. I called them and all they said was they didn't care,they would finice her a new car. I wouldn't buy a dog from them. Will put picture on facebook. This is the worst place anybody could buy from. When a 85year woman gets ripped off for her savings from rich people,poor gets messed over and rich gets richer. No sweat off there backs. Now can't get her to Dr visits. Sorry company.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

ZERO CUSTOMER SERVICE

1.0
by Nolan1 on Apr 13, 2018

Worst customer service ever!! Bought a new ford truck and a certified Lincoln Navigator here 4 months ago, they’ve had my navigator 70 days & caused it to get HAIL DANAGED WHILE THEY HAD IT....I only had it 53 total days and zero days in full operating condition as It was sold to me by salesman David Vince. Owner doesn’t even return calls or express any concern, GM and used car manager lie about everything. all they care about is making the dollar off a sale. See google review for more horrific details...

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

STILL WAITING ON CLEAN TITLE

1.0
by R. Owens on Mar 12, 2018

STILL NO CLEAN TITLE AFTER 4 MONTHS on the used vehicle I purchased from Trotter Ford Pine Bluff. I bought the truck (paid in full) on 10/25/2017 and have still not received the title. I have spoke with Kendall Studdard (Title Clerk) at Trotter several times regarding this matter and have been given different reasons each time as to why I still do not have the title. After she did not return my latest call, I spoke with general manager, Jerry Moorehead who assured me he would get me an answer and call me back in 10 minutes.........That was over a week ago and I haven't heard anything from him or anyone else.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

STILL NO CLEAN TITLE

2.3
by R. Owens on Mar 12, 2018

STILL NO CLEAN TITLE AFTER 4 MONTHS on the used vehicle I purchased from Trotter Ford Pine Bluff. I bought the truck (paid in full) on 10/25/2017 and have still not received the title. I have spoke with Kendall Studdard (Title Clerk) at Trotter several times regarding this matter and have been given different reasons each time as to why I still do not have the title. After she did not return my latest call, I spoke with general manager, Jerry Moorehead who assured me he would get me an answer and call me back in 10 minutes.........That was over a week ago and I haven't heard anything from him or anyone else. Like Share

Customer service 1.0 Buying process 3.0 Overall facilities 4.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Do go there

1.4
by Nomore on Jan 15, 2018

Took my f250 that was under warranty for repair of 2 problems. They solved one but not the other. Additionally they charged a diagnostic fee plus a shop fee for a vehichle with a bumper to bumper warranty. I had to pay it. When I asked what the shop fee I was told it was for rags and stuff. Do yourself a favor, if you need something worked on or want to buy a Ford. Go to Malvern or Little Rock.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Great product, poor service

2.0
by Karen K McPherson on Jan 11, 2018

I love my Ford Explorer and have driven one for 15 years but I have to take my husband to make the deal or I am taken advantage of and the service department is disorganized and not capable of keeping to any commitment they make. They can't even seem to order the right part for any job. There isn't even a place to sit in the service area and I've never been in there for less than 45 minutes even when I had an appointment and was just dropping off my vehicle. Great product but poor service.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Extremely expensive mechanics without fixing the problem

1.4
by Jwhip on Dec 02, 2017

Took my Prius to them and in no time flat the had run up a $375 bill. Called me and said it was fixed. I hadn’t made it out of town before it was doing the same thing so I took it back. He came up with another part that supposedly needed replacing and another $375 bill. Got home and it still wasn’t fixed. Will never go back.

Customer service 2.0 Overall experience 1.0 Does not recommend this dealer.
The information on vehicles provided in this service is supplied by the seller or other third parties; Auto.com is not responsible for the accuracy of such information. Auto.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of use for more details.