Toyota On Western

4.3

Hours of Operation

Service
Monday
6:30am–7:00pm
Tuesday
6:30am–7:00pm
Wednesday
6:30am–7:00pm
Thursday
6:30am–7:00pm
Friday
6:30am–7:00pm
Saturday
6:30am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

87 cars available See all Cars

Dealership reviews

4.3
Rating and reviews of Toyota On Western are from Cars.com and DealerRater.com

119 reviews

Had bad experience with Northside Toyota.. contacted...

5.0
by pz on Oct 18, 2021

Had bad experience with Northside Toyota.. contacted Toyota on Western same day. Worked with Ignacio and Ivonne. Venza was in transit and we picked it up on Saturday (1 week later). Great customer service. Great car.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Yesterday was our lucky day we scored this brand new 2021...

5.0
by Karla & Jaime on Sep 12, 2021

Yesterday was our lucky day we scored this brand new 2021 TOYOTA TACOMA & we couldn’t be happier! Thanks to our awesome dealer Tony Bedolla who did everything to help us walk out of there as happy customers! We definitely give him a two thumbs up, 5 stars!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Channon Bolden was an excellent sales agent who provided...

5.0
by Barbara Hardy on Jul 12, 2021

Channon Bolden was an excellent sales agent who provided high-quality service. He made the process easy and convenient. I would highly recommend him as an agent.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Yes

Mr. Nerhu Piña was very helpful in getting my family the...

4.8
by Esmeralda Jasso on Jul 10, 2021

Mr. Nerhu Piña was very helpful in getting my family the perfect vehicle. I’m a first time buyer and he was able to calm my nerves by answering all my questions and concerns! Thank you for your service!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Scam Dealer, Avoid at All Costs

1.0
by osto4590 on Jun 15, 2021

This has to be the worst Toyota Dealer EVER!!! Buyer Beware!!! I went today to buy a Camry Hybrid that’s advertised as $28k. I called to verify the price and availability. I show up and they show me the car and the sticker price says $31,800 on a hand written note. Salesman said the car came with add-ons. I look and it says Environmental Protection, Dent Protection, each of those costing $1298. The last one was market adjustment $998. I declined saying I didn’t need those protections since my State Farm insurance already covers all of that. He said it came with the car and that there was no movement in price or add ons. Salesman walks me inside and we sit down. I show him that they have this car advertised for $28,265. He said that price isn’t the price. Then why was it advertised that way? He had no answer. I asked about when I called to verify price and availability, they never mentioned the price was different than the website. This is FAKE ADVERTISING!!!! I was treated very badly and would not recommend this place to anyone looking to buy a car. Odds are, the price online is not the actual price. So disappointing! I will also be reporting this to the Better Business Bureau.

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

If you are unsure on car purchases ask for Greg Harris....

5.0
by CF on May 25, 2021

If you are unsure on car purchases ask for Greg Harris. He will definitely take care of you. He’s professional but personable and takes the fear out of buying a car. Greg works with you, he listens to what you need and tries to make it happen. Just bought a car that was perfect and in my budget. Highly recommend!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I took my car to this dealership for a diagnostic test....

1.0
by bruceporter71 on May 03, 2021

I took my car to this dealership for a diagnostic test. Alnardo tried to charge me 3 times what the test cost. Alnardo couldn't finish the work.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

It's not good customer service.

Other Toyota dealership showed better customer service.

Over charged price for diagnostic test

1.0
by bruce porter on May 03, 2021

Alnardo tried to charge me 3 times what a diagnostic test cost. Alnardo couldn't get took job for a week. Alnardo showed poor customer service.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Mr otto was good getting me my car and a next set of key...

5.0
by Butch on Feb 10, 2021

Mr otto was good getting me my car and a next set of key for the car and I would sale he is good sale man . Norman give 5 stars out 5 ok.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

This was my worst experience. I was told it will take...

2.2
by Flo on Jan 22, 2021

This was my worst experience. I was told it will take less than 2 hours but I was there for 3 hours 20 minutes. Nobody excused them self for taking so long.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
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