Toyota of North Austin

4.7

Cars on the lot

270 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Toyota of North Austin are from Cars.com and DealerRater.com

978 reviews

Horrible communication+shady practices (price up)

1.0
by JASB on Jun 15, 2022

Would give 0 stars if I could. Horrible communication and management just don’t care about client at all: in this market, you’re just a number and they know someone else will soon buy the car. **Car price increase over the weekend…** (after of course you showed interest). Couldn’t get the right info until someone bought the car 5 days later. Hopefully future costumer will read those reviews and stay away when the market will be “more normal” and they (dealers) will be hungry. This situation won’t last forever…

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for bringing this to my attention. I apologize for the error in communication and that your recent experience with sales was unpleasant. I would like an opportunity to address your concerns and to earn your business, please contact me at 512-323-1307. I look forward to speaking with you. Lauren Clarke Customer Relations Manager lclarke@toyotaofnorthaustin.com

Steer clear

1.0
by Serious Buyer on Jun 11, 2022

Sent an e-mail requesting more information (trim level, color, availability). Seven e-mails from a salesperson later, I still don’t have those answers. Either the listing in cars.com, and on their website is fraudulent, the car was sold before it arrived, or they never had it at all. Steer clear of dealerships who play these types of games.

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for bringing this to my attention. I apologize for the sales issue you experienced but because of the little inventory available at the moment our vehicles are being bought fast. I would like an opportunity to address your concerns and to earn your business, please contact me at lclarke@toyotaofnorthaustin.com. I look forward to speaking with you. Lauren Clarke Customer Relations Manager

They left my car unattended with the key in it and

1.0
by Alayna White on Apr 26, 2022

Do not bring your car here for service! They lied to me every step of the way! I just needed a basic tire fluid check, etc. On the phone they said it would take an hour and a half I ended up being stuck there for five and a half hours they actually left my car out in the parking lot with the key in it and someone could have stolen it! New management has completely ruined this dealership and I will be reporting you to Toyota!

Customer service 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for bringing this to my attention. I apologize that your recent experience with service was unpleasant. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Billy Gregg Service Manager wgregg@toyotaofnorthaustin.com

PRICE GOUGING AND CHARGING MORE THAN MSPR

1.0
by KL on Mar 24, 2022

Buying a new car: At the present time it can be challenging to buy a new car as supplies are low, etc...with some dealerships taking advantage of the situation and charging premiums over MSRP for the cars they have to sell. I was hoping that the new ownership at Toyota of North Austin would have stopped the gouging process of selling some of their new cars for $5000+ over MSRP. But. They haven't stopped doing this. Same crap. Just a new name. If you want to take the risk of paying a premium for a new car and be told....THAT IS THE WAY OF THE WORLD. Then go to Toyota of North Austin. There are other local dealerships that ARE NOT CHARGING PREMIUMS over MSRP. Maybe try them instead. Personally. I will never buy a car from Toyota of North Austin in the future when new car supply improves. If they don't value their customers and want to gouge us now. Just take your hard earned money elsewhere now and in the future!

Customer service 1.0 Buying process 1.0 Quality of repair 3.0 Overall facilities 4.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We are sorry that we could not come to an agreement on price and earn your business. Our advertised price is based in actual transaction data, discounted to ensure we are competitive in the marketplace. We do not artificially inflate prices in hopes we win a negotiating contest with our customers. Lauren Clark Customer Relations Manager

car service

3.0
by rold on Nov 24, 2021

I went today for my car service. I told one of the advisor that I'm going to have my oil change interval and tire rotation. By the time it was done I've drove home right away. And by the time I've arrived home I noticed that my tire air valve cap were missing and 4 of them. And I've noticed that they just changed the sticker only but did not changed the engine oil. I was so disappointed for the service.

Customer service 3.0 Buying process 3.0 Quality of repair 3.0 Overall facilities 3.0 Overall experience 3.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

We are disappointed to hear you had a poor experience with our service department. We are unable to locate your information in our system with what is provided on this review but, would love the opportunity to turn things around. Please contact our Service Customer Relations Manager, Josie Easter, for assistance. 512-458-2222

Service at Charles Maund Toyota is top notch

5.0
by Emily J on Oct 26, 2021

I always have a positive experience, especially with my service advisor, Will Manella. Great communicator and I'm always pleased with the quality of the service and the price. Thanks so much!

Customer service 5.0 Quality of repair 5.0 Overall facilities 4.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We truly appreciate you taking the time to tell us about your experience. We look forward to working with you in the future and wish you safe travels!

My Toyota Experience

5.0
by Donna Reisenbigler on Oct 05, 2021

My visit to Charles Maund Toyota was an exciting experience for me since I was getting a new car after about 10 years with a great Prius! I am a senior and ready to take a step up in car size, and try a nice bright color. The sales rep. was most helpful and pleasant and answered all my many questions.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Congratulations on your new car! We are thrilled to hear that you had a good experience with us. Safe travels!

Love CMT

5.0
by Lucy on Sep 24, 2021

I was super thrilled that they were able to get me an earlier time than my schedule appointment. Working 12hr shifts makes it difficult trying to get errands done midday

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We are happy to have helped. We do our best to make sure our customers are taken care of. We look forward to working with you again and wish you safe travels!

Experience

4.0
by Kesh on Sep 14, 2021

Great experience but I was there for hours which was unnecessary

Customer service 5.0 Buying process 1.0 Quality of repair 4.0 Overall facilities 4.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We truly appreciate you taking the time to tell us about your experience. We always try to make sure our customers are taken care of timely but, there are instances where delays happen. We hope you are enjoying your new car and wish you safe travels!

Good experience

5.0
by Deja on Aug 29, 2021

The only problem I had was with the business manager. She was trying to sell me gap insurance with fear. Even though I told her I already had gap.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We are disappointed to hear about your experience with our business manager. We have spoken with management about this and it has been addressed. We hope that everything else went well and look forward to working with you again.

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