Toyota of Massapequa

3.1

Hours of Operation

Service
Monday
8:00am–6:00pm
Tuesday
8:00am–6:00pm
Wednesday
8:00am–6:00pm
Thursday
8:00am–6:00pm
Friday
8:00am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed
Sales
Monday
10:00am–6:00pm
Tuesday
10:00am–6:00pm
Wednesday
10:00am–6:00pm
Thursday
10:00am–6:00pm
Friday
10:00am–6:00pm
Saturday
10:00am–3:00pm
Sunday
Closed

Cars on the lot

66 cars available See all Cars

Dealership reviews

3.1
Rating and reviews of Toyota of Massapequa are from Cars.com and DealerRater.com

113 reviews

deceptive advertising practices - stay away

1.0
by Steve on Dec 03, 2021

deceptive advertising practices. Putting the price after a down payment should be against cars.com rules. This type of business practice is ridiculous. Stay far far far away.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

This is my true experience with the Toyota of Massapequa...

1.0
by Pradeep on Nov 02, 2021

This is my true experience with the Toyota of Massapequa dealership. I had an appointment at 07:00 PM but was able to make to the dealership by 06:10 pm. I looked at a few cars and shortlisted three cars. I asked the dealership if all those cars were still available for sale, multiple times in a day and they told me yes, every single time. As soon as I met the salesperson Mr. Willy Nunez, my first question to him was to confirm the availability of the 1st preferred car and he told yes even after twenty minutes once he checked with his used Car sales manager. When the conversation began about the numbers, out of nowhere he said that the car was sold. For most of the questions asked, I was told that I need to check with Toyota. I was expecting better and clear answers here. Now the second comes the financing part. The Finance director Mr. Sal Iqbal told us a lot of baloney, one of which was in order to get the loan approved, a purchase of $400.00 from 4000more.com (a policy that would cover up to $4000.00 of a depreciated car value in an event of accident) and the second thing was that Gap insurance of cost $200.00 was mandatory (which I can get it from my insurance as well). Disappointingly I was asked to pay $1000 in advance before they discuss any financing options with me. So I had no other choice than buying these two unnecessary items. He also tried to sell a bumper-to-bumper warranty which was about $3,500.00. 4000 more is a local company and did not even have one single google review. As we know the entire purchase process is time consuming and as a buyer I was keeping patience even though it was getting late for me as well, but the used car sales manager Mr. Jose Dilone looked very frustrated that we took long time for the purchase, and he wanted us to leave ASAP. Why did they give an appointment so late if they are not willing to stay late to complete the process? License plates transfer thing was so funny that the sales guy first said that they are transferable and after an hour, he said that new plates must be obtained after checking with the DMV person in the dealer ship. It was so confusing all time. I was provided a direct cell no. and when I tiered to reach out to the same next week of the purchase, it never answered. After 1-2 weeks of the purchase I called the dealership and the billing department told me that in transit permit was valid for 6 weeks. As a matter of fact, it was only valid for 30 days. When I requested to extend for another 15 days the answer was a clear NO. The attitude of the people in the dealership after the car was sold changed drastically. After multiple requests they provided me a letter regarding that my registration process is in progress with DMV. I called the Bank that car loan was obtained from, and they told me my account has not been setup yet. When I called the finance office of the dealership, he was mad that I contacted the bank for account details. I would NOT recommend this dealership to anyone. Hope this review helps someone out there.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

HUGE NO FROM US

1.0
by ExpertReviewer on Oct 09, 2021

Told Me A Price To Get Me In The Door Then Raised It $5000+ Once We Sat Down To Sign. I RECOMMEND STAYING AEAY FROM THIS PLACE BECAUSE THEY DON'T MIND WASTING YOUR TIME.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

I don’t usually write reviews but this one is warranted....

5.0
by anthonyehazzard on Oct 09, 2021

I don’t usually write reviews but this one is warranted. In March we bought a new Camry from an upstate NY dealership because of the notoriously bad sales experiences from Long Island dealers. Well had I known then what I know now, I would have considered Toyota of Massapequa. We were interested in purchasing a 2021 Highlander and Toyota of Massapequa had the blueprint color that I was looking for. I called and spoke to the sales manager, Brian. Brian assisted and put me in touch with Hassan. If those two could rule the world. I got the call at 1PM on a Thursday and drove home at 5PM the same day. The entire process was simple and painless and even during a pandemic, I received an amazing deal. I was absolutely floored. As someone who is a Hudson Valley native, the stigma around Long Island dealers needs to be put to rest and that all starts with Toyota of Massapequa. I LOVE my new Highlander! After owning 4 Jeeps, I am proud to say we are now and always will be a 2 Toyota family. I cannot wait to bring both vehicles in for service and say hello to both Brian and Hassan. Professionalism, Courtesy and Kindness are the words that come to mind when describing Toyota of Massapequa.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Worst Dealership Ever. Scam Heaven. Tell You A Price And...

1.0
by KATIE HOBSON on Oct 08, 2021

Worst Dealership Ever. Scam Heaven. Tell You A Price And Then Add $5,000 At The Signing.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

I had the pleasure of working with Colby Fiedler and I...

5.0
by Maureen on Sep 19, 2021

I had the pleasure of working with Colby Fiedler and I have to say was wonderful. After going to numerous dealers, Colby won me over! He is professional in his dress, mannerism and speech. He is extremely user friendly and very knowledge of Toyota produces. I will always go back to him for any other Toyota. I am lucky that I found him!m

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Buyer Beware, worst new car buying experience ever

1.0
by Jersey 2021 Tacoma Lawn Ornament on Aug 28, 2021

Buyer beware, Gave me the privledge of paying $3500 over MSRP. Finished the sale, never went over anything on the vehicle handed me the keys and said good bye. Purchased vehicle on July 16, in transit permit expired August 15, Still have not received a title or registration or plates. Was told if I get stopped for an unregistered vehicle they will pay the ticket. Right now I have a lovely Toyota lawn ornament. Cannot drive legally, can't take the chance getting stopped and vehicle being impounded.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Scam artists aren't extinct

1.0
by Disgruntled and Dismayed in NY on Aug 07, 2021

Despite their ad only having ambiguous language such as "prices are subject to change", this dealer surprised me with a $2000 increase saying the price listed was less that amount. Plus a $650 dealer fee. Isnt that what profit is called? PUT IT IN YOUR PRICE. Oh, and if you dont finance with them, add another $2800. SCAM

Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Can you say fraud? Purchased a tire and wheel package in...

1.0
by Lynnette on Jun 22, 2021

Can you say fraud? Purchased a tire and wheel package in April and they have yet sent the money and contract to Toyota Financial Services two months later. Why?! Unbelievable! When I told Willie in finance that I was going to post that they did this he said “ok good”. What a great customer service attitude! I originally went to this dealership because I wanted to support a dealership that has employees that look like me however the ones that don’t look like me there still don’t know how to treat you after you purchase the car. Their follow up customer service sucks! The woman who answers customer service’s phone her name starts with an “A” does not listen well and neither does Willie.

Overall experience 1.0 Does not recommend this dealer.

Terrible experience

1.0
by Toyota Highlander on Jun 14, 2021

It’s a terrible experience. I don’t recommend this place. I got a 2021 Toyota Highlander platinum from them using Rodo application and I regret dealing with both of them. Unfortunately I can’t cancel my purchase now. My car was missing a cargo cover which isn’t much I ordered from Amazon anyway but when I told them that this thing isn’t in the car and it was supposed to be standard they ignored me and after three days they send me a message that it was there in the car. My car was missing the window sticker also and during the delivery I asked the driver about it he said that he will send it tomorrow morning and he didn’t answer till three days later. I guess they didn’t want me to check what’s listed and what’s actually there. Anyway. It was bad experience for me. If you decide to deal with them just make sure to check everything in the car even if it’s new.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
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