Toyota of Lincolnwood

4.0

Hours of Operation

Service
Monday
7:00am–7:30pm
Tuesday
7:00am–7:30pm
Wednesday
7:00am–7:30pm
Thursday
7:00am–7:30pm
Friday
7:00am–7:30pm
Saturday
8:00am–5:00pm
Sunday
8:00am–5:00pm
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–7:00pm
Sunday
Closed

Cars on the lot

400 cars available See all Cars

Dealership reviews

4.0
Rating and reviews of Toyota of Lincolnwood are from Cars.com and DealerRater.com

636 reviews

The place was great and everyone was super friendly. I...

5.0
by Marielavargas15 on Dec 31, 2021

The place was great and everyone was super friendly. I received assistance from Lesley Vargas. Working with her was easy going and I felt comfortable with her. I highly recommend working with her.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hey there! Thank you for your kind comments about our staff here at Toyota of Lincolnwood. We truly are committed to ensuring the satisfaction of our clients and are happy that you had a positive experience. Thank you for the feedback; have a wonderful day.

I am glad I bumped into Miguel when I first walked in. He...

5.0
by Jose V on Dec 29, 2021

I am glad I bumped into Miguel when I first walked in. He helped my with my 2022 Camry. Thank you guys!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Jose, we appreciate your kind feedback of Toyota of Lincolnwood and thank you for taking the time to leave us a review. Please do not hesitate to visit us again soon! Have a great day and thanks again.

If you come buy a car here, I definitely recommend you...

5.0
by Wintersjohn7750 on Dec 29, 2021

If you come buy a car here, I definitely recommend you come see Miguel. It was my first time working with him, but it definitely will not be my last. Thank you Miguel

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hey there! Thank you so much for taking the time to share your feedback with us. We truly appreciate any comments we receive as it's a great way to gain unbiased insight on how we're doing. It's fantastic to know that you had a positive experience and we hope to see you again soon at Toyota of Lincolnwood.

Terribly disappointed with the very poor customer service...

1.0
by Lebo on Dec 15, 2021

Terribly disappointed with the very poor customer service of the Service Manager- a penny wise thousands of dollars foolish rude chap. Tried speaking to anyone other than the Service Manager but cannot get hold of anyone else. My telephone messages for the General Manager were all routed back to the same guy who just got ruder and nasty. Service technician was good, my complaint is only with the Service Manager,

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Lebo, thank you for your feedback. Our customers are our top priority and it’s discouraging to hear about your recent disappointment with our staff. Please don't hesitate to contact Customercare@leaderauto.com so that we can discuss this issue in greater depth. We look forward to hearing from you.

Customer service here was amazing. I was helped by Lesley...

5.0
by Caguilar on Dec 13, 2021

Customer service here was amazing. I was helped by Lesley and she was so helpful and informative. Highly recommend working with her!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, we're glad to hear that you were very satisfied with our services. Thank you for working with us at Toyota of Lincolnwood, and we hope you have a great day.

Well where should I start 2019 walked in to purchase a...

1.0
by Letsro182 on Dec 09, 2021

Well where should I start 2019 walked in to purchase a vehicle and got no help, so I left and went elsewhere. Fast forward 2021 December set an appointment walked in a change of pace they immediately ask me if I needed it help, things seemed turned around here so I felt they made a change sat down negotiations were on there way. Than I was explained that the price of the car was not the window or msrp I said ok what is the price , they kept me waiting for ten minutes and came back and explained the supply and demand story and if I wanted to purchase a car from them it was going to be a little more, I said sure and they stated they will give me the top dollar for my trade, with that been said he came back wit a price of 14000 over window sticker, yes 14000 over I was never more insulted in my car buying days. Listen folks please stay away this car dealer is into a bad practice and their are no laws to stop this. The consumer is at fault cause we continue to walk in, please stay away if this message could change at least one mind I will feel better malicious behavior during a Covid pandemic, is all I can say best of luck to all on your shopping experience. I will never ever stop in here again and will continue to let all my friends and family know.

Customer service 2.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hello, thank you for taking the time to voice your concerns. We want to assure you of our open and honest business practices. Please reach out to us at Customercare@leaderauto.com to discuss this further. We would appreciate another opportunity. Thank you.

Alex was a pleasure to deal with. Highly recommend this...

5.0
by Juan Cardenas on Dec 06, 2021

Alex was a pleasure to deal with. Highly recommend this place. They do all they can to work with your budget and get you in the best possible vehicle. Make sure you stop by and ask for Alex and Mike! 5 STARS!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Juan, thank you so much for taking the time to share your feedback with us. We truly appreciate any comments we receive as it's a great way to gain unbiased insight on how we're doing. It's fantastic to know that you had a positive experience and we hope to see you again soon at Toyota of Lincolnwood.

Misleading, lies and disrespect. Stopped by in the...

1.0
by Jaime.v on Dec 06, 2021

Misleading, lies and disrespect. Stopped by in the afternoon around 2pm to Check if the Tundra I wanted was in stock. It was, test drove it and told the sales person I would return after work. We lastly covered the price of almost 45k. I left a list of items I was concerned about which he said he would address with his manager Eric. At 5pm I called Javier (sales person) to check on the status of his conversation with the manager, Javier advised he spoke with his manager Eric and was advised to have me come in and all my concerns shouldn’t be an issue to work out. I arrived at 6pm -after driving for one hr, spoke to Eric and was told to work with another sales person because Javier was busy. Told me it would be a few minutes while he works out the numbers. 10 Mins later the new sales person comes to the desk with a sales order that included price of truck, all taxes and fees and of course at the bottom was a $3800 protection package that i never requested. I immediately told the sales person to remove that line item as I was not going to conduct any business in this manner. Within Minutes Eric approaches the table and advices there is nothing he can work out for me unless I make this unnecessary purchase of $3800 that later we found was only worth $180 on Amazon. Lincolnwood Toyota has unethical sales practices that apparently are causing their clients thousands of dollars. If they would get to know their clients, xxxxx their needs and create a custom package of the services and accessories you offer, clients would be incline to purchase what you offer. Lincolnwood Toyota, You’re representing a worldwide reputable brand, hold yourself to a higher standard and stop these sleazy sales tactics; it is unprofessional and a poor customer experience. What we saw today was poor leadership and simply what would have been theft. If I conducted my business in this same manner I wouldn’t have a business. Have some respect for your brand but most importantly, your clients. Needless to say, we walked away and didn’t make a purchase.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Jaime, we're disappointed we couldn't provide you with a 5-star experience during your last visit. We appreciate the feedback and want to assure you of our commitment to honest and professional practices. We encourage you to reach out to us at Customercare@leaderauto.com to discuss. Thank you.

Looks at your reviews, they echo what I wrote above. Unfortunately I do not feel comfortable doing business with your independent brand. You have lost my trust and respect for how you treat your clients. Listen to your reviews, it comes a time when you have to acknowledge the feedback you’re being given as it will lead you to better train your staff and most importantly your leadership team. Hopefully this feedback has made its way to the right person who is willing to take action and improve the clients purchasing experience. Online dealers are now competing with your brick and mortar dealership, eventually that poor service and misleading sales tactics your staff is providing will catch up with your business. Good luck.

THANK YOU ALEX!! I could not have asked for a better...

5.0
by Lisa Arnold on Dec 04, 2021

THANK YOU ALEX!! I could not have asked for a better experience shopping at Toyota of Lincolnwood. My husband and I walked in with a litany of vehicle options, and Alex helped narrow down my choices as well as accommodate all of our vehicle needs. The management is also stellar! Gabriel helped get us the most competitive rate on the vehicle we truly wanted. A+ customer service

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Lisa, we're glad to hear that you were very satisfied with our services. Thank you for working with us at Toyota of Lincolnwood, and we hope you have a great day.

HORRIBLE PLACE, They LIE and play games about the price...

1.0
by Danny T Tolliver on Dec 04, 2021

HORRIBLE PLACE, They LIE and play games about the price of their vehicles and they don't care about wasting your time! Stay away from these game runners! They will jack up the price by thousands after telling you one thing on the phone and the price on the internet! DON'T WASTE YOUR TIME!!!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Danny, we're disappointed we couldn't provide you with a 5-star experience. We want to assure you of our commitment to honest and professional practices. We encourage you to reach out to us at Customercare@leaderauto.com to discuss this in more detail. Thank you.

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