Toyota of Lincolnwood

4.0

Hours of Operation

Service
Monday
7:00am–7:30pm
Tuesday
7:00am–7:30pm
Wednesday
7:00am–7:30pm
Thursday
7:00am–7:30pm
Friday
7:00am–7:30pm
Saturday
8:00am–5:00pm
Sunday
8:00am–5:00pm
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–7:00pm
Sunday
Closed

Cars on the lot

355 cars available See all Cars

Dealership reviews

4.0
Rating and reviews of Toyota of Lincolnwood are from Cars.com and DealerRater.com

639 reviews

Great dealership

5.0
by Steve on Feb 26, 2022

Great dealership. Pat was a great salesman. Even though I decided to wait on a car, he walked me through the process easily. 5 stars.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thanks a bunch for your kind words, Steve. It's reviews like this that make us at Toyota of Lincolnwood excited to come into work every day.

Called about availability and price on a couple cars I

1.0
by JJ on Feb 26, 2022

Called about availability and price on a couple cars I might be interested in - Rav4 Hybrid and Rav4 Prime. They said both were on the lot and come by to test drive both. They're not particularly a close drive but I went down ready to buy one. Arrived same day and all of sudden all the info they provided over the phone was a lie. The Prime was on the lot but get this, they DO NOT allow test drives on the Prime "under no circumstances for anyone" (their exact words). Next lie, the specific hybrid I called about was due in a week or two. Then, I tried to pry on what kind of markups on the vehicles. They marked the Rav4 Prime $20K because it's so rare!!! [I can't believe corporate Toyota would allow this.] The Rav4 hybrid I was interested in was marked up $7000 but they also required me to get crap that I didn't want or need (extended warranty, paint protection) on top of it. Walked out of their without hesitation and will never return. What cheats.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hello, we thank you for taking the time to voice your concerns. We want to assure you of our open and honest business practices. Please reach out to us at Customercare@leaderauto.com to discuss this further.

Stay away from the crooks!!

1.0
by F Lincolnwood on Feb 25, 2022

False advertising. They claim they don't have anything to do with cars.com but they advertise on there with prices 17k lower than what they are actually selling cars for.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hello and thank you for taking the time to voice your concerns. We want to assure you of our open and honest business practices. Please reach out to us at Customercare@leaderauto.com to discuss this further. Thank you.

Great dealership really helped me and informed me a lot.

5.0
by Jay on Feb 24, 2022

Great dealership really helped me and informed me a lot. Larry Williams is hands down the best salesman. Took time to explain everything I needed to know. Highly Recommend him

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Jay, we truly appreciate your feedback and are glad that Toyota of Lincolnwood was able to help work through your case. We hope to work with you again; take care.

We had a great experience while buying our new car.

5.0
by Matt on Feb 21, 2022

We had a great experience while buying our new car. Our sales rep, Zahid Mirza, was very approachable and made the process seamless. Amy, who helped us with the finance steps, was great as well. Overall, it was the best car buying experience we’ve had. We would definitely recommend this dealership.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Matt, thank you for your kind comments about our staff here at Toyota of Lincolnwood. We truly are committed to ensuring the satisfaction of our clients and are happy that you had a positive experience. Thank you for the feedback; have a wonderful day.

Chris the Sales Representative and Matt @ the Finance...

5.0
by Sammy on Feb 17, 2022

Chris the Sales Representative and Matt @ the Finance Department were top notch. Five Stars 🌟 🤩 Love you guys and thank for everything especially making the experience a life changing for myself and wife. Bless your hearts, Love Sammy ❤️

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Sammy, we are delighted to hear that you appreciate all our firm has to offer. From all of us at Toyota of Lincolnwood, we hope you enjoy the rest of your day!

Don't buy from Lincolnwood Toyota

1.0
by Matt Mckenna on Feb 06, 2022

Wasn't provided photos of used car after I spoke to someone on the phone, lot was full and no where to park, had a porter throw a cone in frt of my parking space so I couldn't get out, got into an screaming match with him, asked for a manager which was of no help and just told me to "get off the lot" Neither people identified themselves with a name nor did the salesman with whom we spoke to. Worse experience I've had at this dealership. No control of the employees, employees had no name tags, a nightmare of a dealership. They lost a sale on a Toyota today because of their irresponsible business practices, utter rudeness of the employees and way in which they do business. It was appalling to be treated like that. Good riddance, never coming back ever.

Customer service 1.0 Overall facilities 2.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Matt, we're extremely disappointed to hear about your recent experience. We hold ourselves accountable to the highest form of professionalism and we will look into this. Please feel free to contact us at Customercare@leaderauto.com. We would like another opportunity. Thank you.

Very disappointing experience with this dealership

1.0
by Disappointed Customer on Feb 05, 2022

I called and spoke with a representative on 2/5 who said they had the car I was interested in, and I could try it out when I come in. And, I asked about the price shown on the website, and she said it was correct. So, I made an appointment for 2/6. When I met with the salesman, he said they did not have the car there, as it was on order, and when it comes in, it would be sold at a price over 40% higher than the website listed price. I told him I was not interested. And, to compound things, as I write this, I just received a call asking if I wanted to set up another appointment, given that I "missed" my appointment this morning, that I was even 10 min. early for.

Customer service 1.0 Buying process 1.0 Overall facilities 5.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hello, we're disappointed we couldn't provide you with a 5-star experience during your last visit. We appreciate the feedback and want to assure you of our commitment to honest and professional practices. Please email us at Customercare@leaderauto.com to discuss further. Thank you.

We had a great sales representative (which I think is...

5.0
by Rkcampe on Feb 05, 2022

We had a great sales representative (which I think is unusual in the car buying experience). He was helpful and responsive without being overbearing. If I were buying again I would ask for Pat Benke

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hey there, thanks for the kind words! We're thrilled to hear how much you enjoyed your experience with us and we hope to see you again at Toyota of Lincolnwood.

Wasn't provided photos of used car after I spoke to...

1.0
by matthewmckenna on Feb 05, 2022

Wasn't provided photos of used car after I spoke to someone on the phone, lot was full and no where to park, had a porter throw a cone in frt of my parking space so I couldn't get out, got into an screaming match with him, asked for a manager which was of no help and just told me to "get off the lot" Neither people identified themselves with a name nor did the salesman with whom we spoke to. Worse experience I've had at this dealership. No control of the employees, employees had no name tags, a nightmare of a dealership. They lost a sale on a Toyota today because of their irresponsible business practices, utter rudeness of the employees and way in which they do business. It was appalling to be treated like that. Good riddance, never coming back ever.

Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hello, we're extremely disappointed to hear about your recent experience. We hold ourselves accountable to the highest form of professionalism and we will look into this. Please feel free to contact us at Customercare@leaderauto.com. We would like another opportunity. Thank you.

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