Toyota Marin

4.9

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–6:00pm
Sunday
Closed
Sales
Monday
8:30am–7:30pm
Tuesday
8:30am–7:30pm
Wednesday
8:30am–7:30pm
Thursday
8:30am–7:30pm
Friday
8:30am–7:30pm
Saturday
8:30am–7:30pm
Sunday
8:30am–7:30pm

Cars on the lot

86 cars available See all Cars

Dealership reviews

4.9
Rating and reviews of Toyota Marin are from Cars.com and DealerRater.com

3809 reviews

Helped me with the car I wanted.

5.0
by Despig03 on Sep 18, 2022

Helped me with the car I wanted.Great experience. Calvin was great friendly and personable. A + Definitely recommend this dealership.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Doug Formby| General Manager |415-257-4343|dougformby@toyotamarin.com

Bad Business - Untrustworthy

1.0
by Amy F on Aug 09, 2022

I bought a used 2016 Mazda 3 here for a little over $20k from Toyota of Marin. They said it was in good shape, and that they had checked and serviced the car. I had gone back to ask about when to get an oil change. The mechanic said that they had just serviced the car and the oil was set. They put a sticker on windshield and said to come back at 55k miles to change the oil. to change the oil. Then at 52k miles, only 3 mos later, the check engine came on. I went straight to my mechanic. There was no oil leak, but the car needed 4 quarts of oil and the engine had overheated. I went back to Toyota Marin, and they offered to refund me only $11,500 for the car. After much persuasion, they raised in $1000 to $12,500. I went to this dealership because I heard they were trustworthy. They kept over $8k of what I paid for a car that I thought was a good solid car. This is bad business. I am very disappointed. I do not recommend anyone buy anything from the Toyota Marin.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Doug Formby| General Manager |415-257-4343|dougformby@toyotamarin.com

I bought a used 2016 Mazda 3 here for a little over $20k

1.0
by amyf on Aug 09, 2022

I bought a used 2016 Mazda 3 here for a little over $20k from Toyota of Marin. They said it was in good shape, and that they had checked and serviced the car. I had gone back to ask about when to get an oil change. The mechanic said that they had just serviced the car and the oil was set. They put a sticker on windshield and said to come back at 55k miles to change the oil. to change the oil. Then at 52k miles, only 3 mos later, the check engine came on. I went straight to my mechanic. There was no oil leak, but the car needed 4 quarts of oil and the engine had overheated. I went back to Toyota Marin, and they offered to refund me only $11,500 for the car. After much persuasion, they raised in $1000 to $12,500. I went to this dealership because I heard they were trustworthy. They kept over $8k of what I paid for a car that I thought was a good solid car. This is bad business. I am very disappointed. I do not recommend anyone buy anything from the Toyota Marin.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Doug Formby| General Manager |415-257-4343|dougformby@toyotamarin.com

sure. please contact me. I sent you an email.

Nick was efficient and thorough with our order and went

5.0
by Celtics4 on Apr 29, 2022

Nick was efficient and thorough with our order and went the extra distance to provide a good experience

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Doug Formby| General Manager |415-257-4343|dougformby@toyotamarin.com

Service

5.0
by Denise on Apr 21, 2022

The service advisor kept me updated as to additional work recommended during the service. In addition, the car was finished in the agreed upon time so I could make another appointment.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Doug Formby| General Manager |415-257-4343|dougformby@toyotamarin.com

Fast service, no Covid precautions

5.0
by Susan on Apr 21, 2022

The service was friendly. Repairs were fast. However, agents should be wearing masks since the customer area is crowded. And the ventilation needs to be enhanced.

Customer service 5.0 Buying process 5.0 Overall facilities 3.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Susan, thank you for providing this insightful feedback. We love hearing all feedback, as it helps us focus on areas where we can improve. We encourage you to reach out to us at your convenience to discuss this further. Sincerely, Doug Formby| General Manager |415-257-4343|dougformby@toyotamarin.com

First time new car buyer

5.0
by Gage Paul on Mar 09, 2022

From the first phone call to the purchase, there was no switching up prices or surprises. Everything was straight forward and honest. I thank Shah Pourmand, Victor Diaz, and Christian for the comfortable and easy new car buying experience.

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Congratulations on your new vehicle, Gage. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Shah, Victor, and Christian was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Doug Formby| General Manager |415-257-4343|dougformby@toyotamarin.com

BEST EXPERIENCE

5.0
by Ulyvie on Mar 03, 2022

Julissa was GREAT and helped us with everything! She was very communicative via phone and email, she helped us out a lot!

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Doug Formby| General Manager |415-257-4343|dougformby@toyotamarin.com

Toyota Marin -recall notice

5.0
by Carole on Mar 02, 2022

I was contacted about a recall and checked my car quickly. The agent who assisted me got my car checked in under an hour because I was waiting, and he got the car washed. What a treat.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Doug Formby| General Manager |415-257-4343|dougformby@toyotamarin.com

Excellent Service at Toyota Marin

5.0
by Katherine on Mar 01, 2022

Leo is awesome! I have known him and worked with him for 3.5 years in the Service Dept. and he knows everything about Toyotas. He also knows what good customer service is all about and always tries to get the best deal possible for me when servicing my Toyota.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Doug Formby| General Manager |415-257-4343|dougformby@toyotamarin.com

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