Toothman Ford

4.8

Hours of Operation

Service
Monday
8:00am–6:30pm
Tuesday
8:00am–6:30pm
Wednesday
8:00am–6:30pm
Thursday
8:00am–6:30pm
Friday
8:00am–6:30pm
Saturday
Closed
Sunday
Closed
Sales
Monday
8:00am–7:00pm
Tuesday
8:00am–7:00pm
Wednesday
8:00am–7:00pm
Thursday
8:00am–7:00pm
Friday
8:00am–7:00pm
Saturday
9:00am–5:00pm
Sunday
Closed

Sales Team

Robert Insani headshot

Robert Insani

Finance Manger 3.8 (351 Reviews)
Donnie McMillen headshot

Donnie McMillen

Sales Manager (281 Reviews)
Danny Leach headshot

Danny Leach

Sales (150 Reviews)

Cars on the lot

143 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of Toothman Ford are from Cars.com and DealerRater.com

1000 reviews

I wouldn’t believe anything their advertisement

1.0
by Steve on Dec 29, 2021

They advertise falsely. They complain about carvana taking their business. They gave meet a quote for my vehicle. They advertise they can beat anybody price. Well not so fast Carvana offered me $4000 more than they did. They said something was wrong with it. I have extended warranty on it. They didn’t want to fix it. So I took it to someone else and they couldn’t find anything wrong. I sold it to someone else for $4500 more than they offered. I will never do any business with JR Toothman Ford. What a joke

Customer service 2.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

The staff at toothman for is a+, toothman Ford i

5.0
by Mark Riggleman on Dec 23, 2021

A great place to shop for a vehicle, the staff is great to deal with .the service was on the spot fir my inspection and oil change

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Fast service at a reasonable price. Mechanic was very...

5.0
by rcjr_64@yahoo.com on Nov 22, 2021

Fast service at a reasonable price. Mechanic was very professional! Area was very clean and felt well taken care of

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

most unprofessional, lying, crooked dealer ship I have...

1.0
by sbddan on Oct 07, 2021

most unprofessional, lying, crooked dealer ship I have ever encountered. I had spoke with toothman sales a few times over almost two weeks. They called and sent many text requesting for us to make an appointment so finally we had a day off. I called October 5th around 3:30pm made our appointment for October 6th at 9:15am to look at a 2017 V6 mustang stock #A7810B priced at 17,000. drove almost 3hrs to get there. We test drove the car and then they come with the paper work. It was much higher then expected. I was told the price was 17995.00 and when I told them no it wasn't that it was priced for 17000. the sale manager said no it wasn't argued the price and I showed him a screen shot from the listing he said prices change with the market, I tried to explain I didn't really care bc I had made an appointment to see a car priced at 17k and after I got there the price magically changes and then pretty much told I was lying bc they asked for proof of the car ever being listed for 17k and wanted to know who I scheduled my appointment with. I had researched this car for nearly 2 weeks on cargurus and on toothman ford dealership always at the same price at 17K. In the end we did not buy the car. I said what I needed to say to the sales manager and we left. I've contacted the BBB but was told unfortunately they most likely have a disclaimer protecting them and nothing could be done. I'm just very disappointed on how my family was treated and BAITED by advertising a lower price and then changing once we were on the lot ready to buy. I cant give a ratting to the employees bc they are not listed. we worked with Todd ? and whoever the sales manager is that was a complete jerk!!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Always get great service at this dealership. Mechanic...

5.0
by Barb on Sep 04, 2021

Always get great service at this dealership. Mechanic does excellent work on my Escape and also my previous Edge. Thankful to have a reliable and efficient place to get work done.

Overall experience 5.0 Does recommend this dealer.

Toothman Ford in Grafton is absolutely amazing. I was in...

5.0
by Cwhitted808 on Jul 23, 2021

Toothman Ford in Grafton is absolutely amazing. I was in a rough situation and they were nothing short of understanding, helpful and knowledgeable about their vehicles. They truly put the customer first and their customer service was beyond phenomenal. They really made me feel like they cared about me like family. Would 1000% go to again for future vehicle needs.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Great customer service. Everyone is knowledgeable and...

5.0
by csbarker on Jul 07, 2021

Great customer service. Everyone is knowledgeable and friendly! Minimal wait time from start to finish! Extremely impressed with all aspects of this dealership!! Very Happy!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

A BIG THANK YOU goes to JR and his team for having my...

5.0
by Camey.moore on Jun 26, 2021

A BIG THANK YOU goes to JR and his team for having my brand new 2021 Jeep Grand Cherokee transported from his dealership in Floyd, Virginia to grafton!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

2020 F-150

4.0
by Martin28 on Jun 08, 2021

Good buying process. However, I bought an extended warranty with the vehicle, and it as not the Ford Premium Care warranty. The vehicle I bought is a Ford, and I wish the warranty was a Ford product. I am still not totally comfortable with the validity of an independent warranty. Time will tell, I suppose. Overall, I received a good deal and the vehicle had proven to be reliable, and I would recommend Toothman Ford to others.

Customer service 4.0 Buying process 4.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.

Ms. Williams

5.0
by Ayanna Williams on Jun 08, 2021

I love love love my car great price on extended warranty went above and beyond to get me the car I wanted within my price range. Very satisfied

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
The information on vehicles provided in this service is supplied by the seller or other third parties; Auto.com is not responsible for the accuracy of such information. Auto.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of use for more details.