Tom Wood Honda

4.7

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–6:00pm
Tuesday
9:00am–6:00pm
Wednesday
9:00am–6:00pm
Thursday
9:00am–6:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Sales Team

Brandon Dalbey headshot

Brandon Dalbey

Service Advisor 4.6 (51 Reviews)
Jordan Jessup headshot

Jordan Jessup

Sales & Leasing Consultant (51 Reviews)
Dealer Experience 5 years
Dealership Experience 5 years
Zack Logan headshot

Zack Logan

Sales Manager (51 Reviews)
Dealer Experience 7 years
Dealership Experience 7 years

Cars on the lot

160 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Tom Wood Honda are from Cars.com and DealerRater.com

853 reviews

Went in said we want the best deal u can give us first...

5.0
by nails14 on Aug 20, 2021

Went in said we want the best deal u can give us first with know back and forth it was done very happy great people

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We are happy to hear that you had such a smooth and seamless purchase experience with our team! Thank you for choosing Tom Wood Honda and for taking the time to review our work. Drive safely in your new car!

The sales consultant Zach Hisel was an over aggressive...

1.0
by btom4106 on Aug 16, 2021

The sales consultant Zach Hisel was an over aggressive seller and liar! We test drove a unit on E , drove home with a brake light and a dlr light out. Neither of the rear windows work and one is held up by a pair of chanel locks. Like he said you get what you pay for! 👍 employee of the month!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

I am sorry to read this feedback. I expect the highest level of service from my team, and it is disappointing that this was not better reflected in your purchase experience. I would appreciate the chance to speak with you to see if there is anything I can do to help make things right. If you are willing to discuss this, please feel free to give me a call. Thank you, Jason Sherwood - General Sales Manager - 765-203-0060

Trade in a 2015 Camaro, Got a new 2022. Very happy...

4.8
by mimi351980 on Aug 15, 2021

Trade in a 2015 Camaro, Got a new 2022. Very happy

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Congrats on the new vehicle! Thanks for choosing Tom Wood Honda.

Loved the quick and on time maintenance service I...

5.0
by Mary P on Aug 10, 2021

Loved the quick and on time maintenance service I received for my new CRV. I was in and out in a half hour. I’ve never received this great a service from a dealer in the past 50 years.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Mary - we're delighted to have set a new standard in your dealership experience! Safe travels in your Honda CR-V, and come see us again next time! - the Tom Wood Honda team

Agency treats us as treasured customers!! Quality...

5.0
by danice.ret on Jul 13, 2021

Agency treats us as treasured customers!! Quality service, comfortable waiting area with staff being friendly and accommodating. A location for purchasing and servicing our quality Honda..

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for reviewing Tom Wood Honda, Danice! We're glad we could make your recent service visit a pleasant one. We appreciate your kind words and look forward to working with you again down the road!

Friendly and professional. They got me in and out in a...

5.0
by pastor19620 on Jul 03, 2021

Friendly and professional. They got me in and out in a very timely manner. Thank you

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thanks for dropping by to leave us a review - the entire team here at Tom Wood Honda sincerely appreciates it! Safe travels, and come back again next time!

Service Department is terrible. No communication and...

1.8
by troy.swafford on Jul 03, 2021

Service Department is terrible. No communication and unnecessary waits for common parts. Do not take your Car there for Service.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Troy - we strive to provide communicative and efficient care to our guests, and I'm very sorry to hear that wasn't clear during your recent visit. I will pass this feedback along so we can work to improve our customer experience going forward - and I also invite you to give me a call if you'd like to have a conversation. I am eager to address your concerns. Best, Brandon Dalbey - Service Manager - 765-203-0993

This place is very nice and costumer service is the best...

5.0
by john.truitt35 on Jun 22, 2021

This place is very nice and costumer service is the best Christian Brantlinger was the advisor that came to greet me and we had scheduled the oil change for the next week but he was able to make arrangements for that time when I showed up

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the great review, John! It is terrific to hear that you had such a positive experience with Chrisitan and the team. We hope to see you again at Tom Wood Honda!

Scheduled appointment for 2012 honda pilot for routine...

3.0
by tlsheets61 on Jun 16, 2021

Scheduled appointment for 2012 honda pilot for routine timing belt and water pump change. I was told by sxheduler 3 hours.(I'll wait on it). Upon arrival, I was told 5-6 hours, which caused reschedule of business appointments and need for ride. Received call and email indicating service complete and passed green on vehicle inspection. Upon pickup and payment, I didn't get out of the parking lot and check emission, etc.. lights some on. Another hour later they fixed what they thought was the problem caused by their service. Drove the vehicle to a local appointment and upon leaving the same vehicle service lights came on and vehicle is running rough. Now I have to call back and make another trip to the dealer service department to discover what they messed up the first two times. Hopefully, they will get the vehicle running properly just as it was prior to my visit. I almost wish I had taken it to an SAE certified mechanic in the first place.

Customer service 4.0 Overall experience 2.0 Does not recommend this dealer.
Dealer Responses

This is a concerning review to read, and it doesn't sound like the thorough and knowledgeable service we pride ourselves on here. I'm disappointed that you are still experiencing difficulties with your vehicle, and I would be more than willing to speak with you directly about this and ensure that we do what we can to make this right. Please don't hesitate to give me a call. Thank you, Brandon Dalbey - Service Manager - 765-203-0993

I looked around dealerships in three different towns and...

4.8
by Crystal black pearl on Jun 12, 2021

I looked around dealerships in three different towns and I was drawn back to Andersons Tom wood Honda and drove away satisfied in my new Honda civic

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for taking the time to leave us a review! We are pleased to hear that you had a great experience working with our team at Tom Wood Honda, and we hope that you continue to enjoy your new Honda Civic!

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