Tom Wood Honda

4.7

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–6:00pm
Tuesday
9:00am–6:00pm
Wednesday
9:00am–6:00pm
Thursday
9:00am–6:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Sales Team

Brandon Dalbey headshot

Brandon Dalbey

Service Advisor 4.6 (51 Reviews)
Jordan Jessup headshot

Jordan Jessup

Sales & Leasing Consultant (51 Reviews)
Dealer Experience 5 years
Dealership Experience 5 years
Zack Logan headshot

Zack Logan

Sales Manager (51 Reviews)
Dealer Experience 8 years
Dealership Experience 8 years

Cars on the lot

117 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Tom Wood Honda are from Cars.com and DealerRater.com

858 reviews

Kind andhelpful and flexible and clean.Accommodating and...

5.0
by Bird on Nov 30, 2021

Kind andhelpful and flexible and clean. Accommodating and Fair pricing with a coupon applied received in the mail

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Feedback like yours lets us know we're making all the right moves. Thanks so much for choosing Tom Wood Honda!

Was in a bind with my Honda Accord and Collin and the...

5.0
by Inskeep ford on Nov 24, 2021

Was in a bind with my Honda Accord and Collin and the staff jumped in and got me all fixed up would highly recommend

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

You can always count on Collin and the Tom Wood Honda team to go the extra mile to get you safely back on the road. Thank you tremendously for recommending us, and we'll be here whenever you need us next!

Tom Woods dealership in Anderson has very courteous reps....

5.0
by daheath3d1s on Oct 30, 2021

Tom Woods dealership in Anderson has very courteous reps. I thank them for that and intend to return for any other necessary service in the future! The facility always seems very clean.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thanks for your efficient and courteous service!

We are thrilled that our team took such great care of you and earned your continued business! Thank you for choosing Tom Wood Honda for your service needs, we look forward to seeing you next time.

Pushy salesman sold me a check engine light

1.0
by Kenz on Oct 29, 2021

I’ll never go back to this dealership to car shop again. I told the salesman the only reason I’m trading in my car is because I want an SUV with AWD. I was signing preliminary paperwork for an SUV and before I signed contracts I asked them to double check that it was AWD. He said he was 99% sure it was, just to come back and tell me it was FWD. I let him and his manager know I wouldn’t sign any more paperwork and I was ready to go, I had been here with my 3 year old daughter for almost 4 hours at this point. I asked for them to shred the papers I signed and if I could see them being shredded, they told me that its done & they go directly into a lockbox, then showed me a mazda cx-5 that I liked and brought out the same paperwork they said they shredded, marking out the previous car and writing the new vehicle make by it. I asked to sign the paperwork for this car the following morning since my daughter & I were tired and hungry. The MANAGER told me he would mind if I did that since him and his colleague wouldn’t be there the next day. I felt pressured to finish paperwork since they lied about shredding the previous papers and never gave me my key after valuing the trade for it. The next morning I came back to give my down deposit, just for the same manager who told me he’d mind for me to leave since he wouldn’t be there the next day, to shake my hand while I was on the phone. That same day my check engine light came on, I hadn’t even had the vehicle 24 hrs. After leaving a voicemail, they called me saying I have a lifetime warranty on it that they forgot to cover with me since it was so late. The service department looked at it on a thursday and told me they would get back to me on monday to see if the part was there or not. I had to call them for 2 weeks to finally get an answer. It was $194 after it was “fixed”, so that lifetime warranty that had $100 deductible was a lie. I asked for copies of the warranty and they told me their system was down and couldn’t print anything. I gave them my email and still haven’t received anything. The same day they fixed my car the check engine light came back on, after arguing with them to diagnose it for free since it was never truly fixed, they told me the code is the same as last time and sent me off with a rental car. The jeep grand cherokee they gave me had a steering wheel and brakes that shook when you got up to 70 mph; the check engine light came on within 4 days of me having it. When I got my SUV back they told me it would be $423 if I wanted it fixed, once again that lifetime warranty was a lie. This dealership will waste your time and money, my family and friends won’t be going here after hearing about my experience. I feel like they saw I was a young single mom and took advantage just to make a sale. No common courtesy or consideration.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

First, let me apologize that you felt pressured or misled at any point during your experience at our dealership. That is never our intention nor the outcome we want for our clients. I will address this feedback internally so we can evaluate and improve our practices moving forward and prevent similar situations from occurring, but I also encourage you to give me a call so I can address all of your concerns directly. I want to help however I can and make sure this is promptly and thoroughly addressed. I will look for your contact details, as well. Best, Damien Richardson - General Manager - 765-203-0015

I’ll never go back to this dealership to car shop again....

1.0
by bkenzie on Oct 28, 2021

I’ll never go back to this dealership to car shop again. I told the salesman the only reason I’m trading in my car is because I want an SUV with AWD. I was signing preliminary paperwork for an SUV and before I signed contracts I asked them to double check that it was AWD. He said he was 99% sure it was, just to come back and tell me it was FWD. I let him and his manager know I wouldn’t sign any more paperwork and I was ready to go, I had been here with my 3 year old daughter for almost 4 hours at this point. I asked for them to shred the papers I signed and if I could see them being shredded, they told me that its done & they go directly into a lockbox, then showed me a mazda cx-5 that I liked and brought out the same paperwork they said they shredded, marking out the previous car and writing the new vehicle make by it. I asked to sign the paperwork for this car the following morning since my daughter & I were tired and hungry. The MANAGER told me he would mind if I did that since him and his colleague wouldn’t be there the next day. I felt pressured to finish paperwork since they lied about shredding the previous papers and never gave me my key after valuing the trade for it. The next morning I came back to give my down deposit, just for the same manager who told me he’d mind for me to leave since he wouldn’t be there the next day, to shake my hand while I was on the phone. That same day my check engine light came on, I hadn’t even had the vehicle 24 hrs. After leaving a voicemail, they called me saying I have a lifetime warranty on it that they forgot to cover with me since it was so late. The service department looked at it on a thursday and told me they would get back to me on monday to see if the part was there or not. I had to call them for 2 weeks to finally get an answer. It was $194 after it was “fixed”, so that lifetime warranty that had $100 deductible was a lie. I asked for copies of the warranty and they told me their system was down and couldn’t print anything. I gave them my email and still haven’t received anything. The same day they fixed my car the check engine light came back on, after arguing with them to diagnose it for free since it was never truly fixed, they told me the code is the same as last time and sent me off with a rental car. The jeep grand cherokee they gave me had a steering wheel and brakes that shook when you got up to 70 mph; the check engine light came on within 4 days of me having it. When I got my SUV back they told me it would be $423 if I wanted it fixed, once again that lifetime warranty was a lie. This dealership will waste your time and money, my family and friends won’t be going here after hearing about my experience. I feel like they saw I was a young single mom and took advantage just to make a sale. No common courtesy or consideration.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

First, let me apologize that you felt pressured or misled at any point during your experience at our dealership. That is never our intention nor the outcome we want for our clients. I will address this feedback internally so we can evaluate and improve our practices moving forward and prevent similar situations from occurring, but I also encourage you to give me a call so I can address all of your concerns directly. I want to help however I can and make sure this is promptly and thoroughly addressed. I will look for your contact details, as well. Best, Jason Sherwood - General Sales Manager - 765-203-0060

I had an oil change and an inspection. I was not given a...

3.0
by Aadingbob43 on Oct 14, 2021

I had an oil change and an inspection. I was not given a readout on the inspection. I was told that the computers were off-line. The same thing happened last year.

Customer service 3.0 Overall experience 3.0 Does not recommend this dealer.
Dealer Responses

I am sorry to read this feedback. We strive to deliver a seamless and transparent service experience, and it is disappointing that this was not better reflected in your time working with us. I would be happy to speak with you to see what more I can do to help straighten this out. If you are willing to discuss this further, please don't hesitate to give me a call. Thank you, Dennis McHarry - Service Manager - 765-203-0993

Rob Pucci is the best! Yeah I was treated very well and...

5.0
by Harrell.jack on Oct 14, 2021

Rob Pucci is the best! Yeah I was treated very well and I would do business with them again!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We are thrilled that Rob took such great care of you and earned your continued business! Thank you for choosing Tom Wood Honda and for taking the time to leave us a review. We wish you many happy miles in your new car!

Excellent service during trade in and lease of new...

5.0
by Happy Honda Driver on Oct 02, 2021

Excellent service during trade in and lease of new vehicle. Shout out to Jon-Michael, Robb and Dillion.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Congratulations on your new car! We are thrilled that you had such a positive time working with Jon-Michael, Robb, and Dillion, and we will pass along your appreciation to them. Thank you for coming to Tom Wood Honda!

Great customer service, very helpful &, got me in...

5.0
by Triche A. on Oct 02, 2021

Great customer service, very helpful &, got me in something new. I would definitely recommend & shop again!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We're glad we've earned your confidence and business, Triche! Thank you so much for sharing - and safe travels in your new car! - the Tom Wood Honda team

Salesman was Jon Nigg. He was very nice and well versed...

5.0
by Serpentine6918 on Sep 23, 2021

Salesman was Jon Nigg. He was very nice and well versed in what he was selling. They gave me a great deal and I left happy in a brand new Honda Pilot.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We're glad your visit was a success! Thank you for the kind words, and congratulations on your new Honda Pilot! We hope it provides many safe and happy miles. - the Tom Wood Honda team

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