Tom Wood Honda

4.7

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–6:00pm
Tuesday
9:00am–6:00pm
Wednesday
9:00am–6:00pm
Thursday
9:00am–6:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Sales Team

Brandon Dalbey headshot

Brandon Dalbey

Service Advisor 4.6 (51 Reviews)
Jordan Jessup headshot

Jordan Jessup

Sales & Leasing Consultant (51 Reviews)
Dealer Experience 5 years
Dealership Experience 5 years
Zack Logan headshot

Zack Logan

Sales Manager (51 Reviews)
Dealer Experience 7 years
Dealership Experience 7 years

Cars on the lot

160 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Tom Wood Honda are from Cars.com and DealerRater.com

853 reviews

Parts, Grady is the best. Sales, Austin is the best....

5.0
by Lyonspride4 on Jan 04, 2022

Parts, Grady is the best. Sales, Austin is the best. Service writer, Colin is the best. Service, Mika is the best.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the glowing feedback! We are very proud of the Tom Wood Honda team, and it is fantastic to hear that you are so confident in Grady, Austin, Colin, and Mika to get the job done. Drive safely, and we will be sure to pass on the kind words!

We are very unhappy with the Service Dept. I called one...

2.0
by Lisa on Dec 30, 2021

We are very unhappy with the Service Dept. I called one week ahead to schedule an appointment. I explained 3 issues we were experiencing with our vehicle. The 3 issues were 1) the lane departure was not working consistently 2) the automatic bright lights were no longer working 3) emergency update that was to be completed by Feb 22 could not be completed following the instructions given via email. Update showed completed when I followed the instructions, but “Install Only” was not an option to show as completed. We scheduled our appointment for 1:00 pm. When we arrived and checked in at 1:00 pm for our appointment we were told the 2 technicians that did the type of work that we needed done had both just left for lunch. We did not understand why they would have scheduled us for 1:00 if that is when the technicians were going to be out for lunch. We were told it would take about 1-1 1/2 hours. We left to walk over to get something to eat while we waited for the service to be completed. We received a call that they were done with our vehicle. They informed us 1) the lane departure is inconsistent due to the type of roads 2) the instruction for the automatic bright lights would be in our manual per the technician. The service representative said he tried to look for it in the manual, but could not find the information. I asked the rep if the tech made the correction. The rep said no the tech did not because he was busy working on a couple of other vehicles. 3) the emergency update it was stated had been updated, which is what I had seen when I completed it. However, the instructions also stated “Install Only”. We were not happy with having an appointment and having to wait for service tech to return back from lunch. Not happy with the response of the issue with the automatic bright lights. We felt the service tech could have fixed the issue and also showed or told us or the rep where to find it in the manual. It was just not a very good experience for us. We had been very pleased with Corey who sold us the vehicle, we love our vehicle, but now we are concerned if this is the type of service we can expect to receive from Honda.

Customer service 2.0 Overall experience 2.0 Does not recommend this dealer.
Dealer Responses

Lisa, this is not the level of service we expect from our team, and I can certainly understand your frustrations. I apologize for the scheduling conflict that occurred, and I will reiterate the importance of referencing the schedule before stepping out for lunch. It's difficult to hear that we weren't able to provide a better solution for your headlights. It seems that our resources may not have fully been utilized to provide you with a more suitable fix, and I will discuss this with our team. If there is anything more I can do for you at this juncture to show you that your satisfaction is a top priority, please consider giving me a call directly. Thank you, Dennis McHarry - Service Manager - 765-203-0993

Austin Coffel is the best sales representatives I’ve ever...

5.0
by ONE HAPPY CUSTOMER on Dec 20, 2021

Austin Coffel is the best sales representatives I’ve ever worked with. This will be my 4th car I’ve purchased from him. He goes above and beyond my expectations every time and I always leave satisfied. Highly recommend!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Your continued confidence in Austin and Tom Wood Honda means so much to us! We will certainly pass along your kudos to Austin for all of his help while you were in the market for a new ride. Enjoy the new ride and have a fantastic day!

Austin Coffel is such a pleasure to work with, we’ve...

5.0
by Stamper.Colton0351 on Dec 17, 2021

Austin Coffel is such a pleasure to work with, we’ve purchased 5 vehicles from him and have had such a positive experience each time.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We can't thank you enough for your sincere loyalty to Austin and the Tom Wood Honda team! It's truly a pleasure assisting you each time with finding the perfect vehicle. We're grateful to have such supportive customers like you, and we look forward to continuing our relationship as the miles add up!

Very nice and helpful stall. Salesman delivered car to...

5.0
by hubbardjason4 on Dec 02, 2021

Very nice and helpful stall. Salesman delivered car to home when we were not able to make it back in.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the great review, Jason! We appreciate your support and are happy to hear that you had such a successful experience working with us. Drive safely, and we hope to see you back again at Tom Wood Honda!

Kind andhelpful and flexible and clean.Accommodating and...

5.0
by Bird on Nov 30, 2021

Kind andhelpful and flexible and clean. Accommodating and Fair pricing with a coupon applied received in the mail

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Feedback like yours lets us know we're making all the right moves. Thanks so much for choosing Tom Wood Honda!

Was in a bind with my Honda Accord and Collin and the...

5.0
by Inskeep ford on Nov 24, 2021

Was in a bind with my Honda Accord and Collin and the staff jumped in and got me all fixed up would highly recommend

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

You can always count on Collin and the Tom Wood Honda team to go the extra mile to get you safely back on the road. Thank you tremendously for recommending us, and we'll be here whenever you need us next!

Tom Woods dealership in Anderson has very courteous reps....

5.0
by daheath3d1s on Oct 30, 2021

Tom Woods dealership in Anderson has very courteous reps. I thank them for that and intend to return for any other necessary service in the future! The facility always seems very clean.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thanks for your efficient and courteous service!

We are thrilled that our team took such great care of you and earned your continued business! Thank you for choosing Tom Wood Honda for your service needs, we look forward to seeing you next time.

Pushy salesman sold me a check engine light

1.0
by Kenz on Oct 29, 2021

I’ll never go back to this dealership to car shop again. I told the salesman the only reason I’m trading in my car is because I want an SUV with AWD. I was signing preliminary paperwork for an SUV and before I signed contracts I asked them to double check that it was AWD. He said he was 99% sure it was, just to come back and tell me it was FWD. I let him and his manager know I wouldn’t sign any more paperwork and I was ready to go, I had been here with my 3 year old daughter for almost 4 hours at this point. I asked for them to shred the papers I signed and if I could see them being shredded, they told me that its done & they go directly into a lockbox, then showed me a mazda cx-5 that I liked and brought out the same paperwork they said they shredded, marking out the previous car and writing the new vehicle make by it. I asked to sign the paperwork for this car the following morning since my daughter & I were tired and hungry. The MANAGER told me he would mind if I did that since him and his colleague wouldn’t be there the next day. I felt pressured to finish paperwork since they lied about shredding the previous papers and never gave me my key after valuing the trade for it. The next morning I came back to give my down deposit, just for the same manager who told me he’d mind for me to leave since he wouldn’t be there the next day, to shake my hand while I was on the phone. That same day my check engine light came on, I hadn’t even had the vehicle 24 hrs. After leaving a voicemail, they called me saying I have a lifetime warranty on it that they forgot to cover with me since it was so late. The service department looked at it on a thursday and told me they would get back to me on monday to see if the part was there or not. I had to call them for 2 weeks to finally get an answer. It was $194 after it was “fixed”, so that lifetime warranty that had $100 deductible was a lie. I asked for copies of the warranty and they told me their system was down and couldn’t print anything. I gave them my email and still haven’t received anything. The same day they fixed my car the check engine light came back on, after arguing with them to diagnose it for free since it was never truly fixed, they told me the code is the same as last time and sent me off with a rental car. The jeep grand cherokee they gave me had a steering wheel and brakes that shook when you got up to 70 mph; the check engine light came on within 4 days of me having it. When I got my SUV back they told me it would be $423 if I wanted it fixed, once again that lifetime warranty was a lie. This dealership will waste your time and money, my family and friends won’t be going here after hearing about my experience. I feel like they saw I was a young single mom and took advantage just to make a sale. No common courtesy or consideration.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

First, let me apologize that you felt pressured or misled at any point during your experience at our dealership. That is never our intention nor the outcome we want for our clients. I will address this feedback internally so we can evaluate and improve our practices moving forward and prevent similar situations from occurring, but I also encourage you to give me a call so I can address all of your concerns directly. I want to help however I can and make sure this is promptly and thoroughly addressed. I will look for your contact details, as well. Best, Damien Richardson - General Manager - 765-203-0015

I’ll never go back to this dealership to car shop again....

1.0
by bkenzie on Oct 28, 2021

I’ll never go back to this dealership to car shop again. I told the salesman the only reason I’m trading in my car is because I want an SUV with AWD. I was signing preliminary paperwork for an SUV and before I signed contracts I asked them to double check that it was AWD. He said he was 99% sure it was, just to come back and tell me it was FWD. I let him and his manager know I wouldn’t sign any more paperwork and I was ready to go, I had been here with my 3 year old daughter for almost 4 hours at this point. I asked for them to shred the papers I signed and if I could see them being shredded, they told me that its done & they go directly into a lockbox, then showed me a mazda cx-5 that I liked and brought out the same paperwork they said they shredded, marking out the previous car and writing the new vehicle make by it. I asked to sign the paperwork for this car the following morning since my daughter & I were tired and hungry. The MANAGER told me he would mind if I did that since him and his colleague wouldn’t be there the next day. I felt pressured to finish paperwork since they lied about shredding the previous papers and never gave me my key after valuing the trade for it. The next morning I came back to give my down deposit, just for the same manager who told me he’d mind for me to leave since he wouldn’t be there the next day, to shake my hand while I was on the phone. That same day my check engine light came on, I hadn’t even had the vehicle 24 hrs. After leaving a voicemail, they called me saying I have a lifetime warranty on it that they forgot to cover with me since it was so late. The service department looked at it on a thursday and told me they would get back to me on monday to see if the part was there or not. I had to call them for 2 weeks to finally get an answer. It was $194 after it was “fixed”, so that lifetime warranty that had $100 deductible was a lie. I asked for copies of the warranty and they told me their system was down and couldn’t print anything. I gave them my email and still haven’t received anything. The same day they fixed my car the check engine light came back on, after arguing with them to diagnose it for free since it was never truly fixed, they told me the code is the same as last time and sent me off with a rental car. The jeep grand cherokee they gave me had a steering wheel and brakes that shook when you got up to 70 mph; the check engine light came on within 4 days of me having it. When I got my SUV back they told me it would be $423 if I wanted it fixed, once again that lifetime warranty was a lie. This dealership will waste your time and money, my family and friends won’t be going here after hearing about my experience. I feel like they saw I was a young single mom and took advantage just to make a sale. No common courtesy or consideration.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

First, let me apologize that you felt pressured or misled at any point during your experience at our dealership. That is never our intention nor the outcome we want for our clients. I will address this feedback internally so we can evaluate and improve our practices moving forward and prevent similar situations from occurring, but I also encourage you to give me a call so I can address all of your concerns directly. I want to help however I can and make sure this is promptly and thoroughly addressed. I will look for your contact details, as well. Best, Jason Sherwood - General Sales Manager - 765-203-0060

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