Tom Wood Honda

4.7

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–6:00pm
Tuesday
9:00am–6:00pm
Wednesday
9:00am–6:00pm
Thursday
9:00am–6:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Sales Team

Brandon Dalbey headshot

Brandon Dalbey

Service Advisor 4.6 (51 Reviews)
Jordan Jessup headshot

Jordan Jessup

Sales & Leasing Consultant (51 Reviews)
Dealer Experience 5 years
Dealership Experience 5 years
Zack Logan headshot

Zack Logan

Sales Manager (51 Reviews)
Dealer Experience 7 years
Dealership Experience 7 years

Cars on the lot

160 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Tom Wood Honda are from Cars.com and DealerRater.com

853 reviews

Good customer service friendly staff.

4.0
by Chino198159 on Mar 28, 2022

Good customer service friendly staff. Jay Sutton is a good sales person to work with

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

We're glad you enjoyed working with Jay and the Tom Wood Honda team - thanks for taking the time to share. Come back next time!

Used Car

1.0
by A Parton on Mar 25, 2022

Bought a used car on 3/18 and was told there was No Issues on inspection. Drove it for a week and discovered Fuel Gauge is broke, both headlights went out, Evap needs replaced front brake and rotors need replaced and the Catalytic Converter needs replaced. I have a hard time believing that the inspection did not show any of these issues. Do no buy used form Tom Wood Honda

Customer service 3.0 Buying process 3.0 Quality of repair 1.0 Overall facilities 3.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thanks for leaving this feedback, Anissa. We're sorry to see that you're frustrated with your vehicle's condition. I can assure you that we would never mislead customers regarding the status of your vehicles, so if we left this impression then we've let you down. I'll pass these comments along to the team so that we can work on improvement. If you need anything further, please reach out. Thanks, Jason Sherwood - General Sales Manager - 765-203-0060

Bought a used car on 3/18 and was told there was No

1.0
by nisann73 on Mar 25, 2022

Bought a used car on 3/18 and was told there was No Issues on inspection. Drove it for a week and discovered Fuel Gauge is broke, both headlights went out, Evap needs replaced, front brake and rotors need replaced and the Catalytic Converter needs replaced. I have a hard time believing that the inspection did not show any of these issues. Do not buy used form Tom Wood Honda

Customer service 3.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thanks for leaving this feedback. We're sorry to see that you're frustrated with your vehicle's condition. I can assure you that we would never mislead customers regarding the status of your vehicles, so if we left this impression then we've let you down. I'll pass these comments along to the team so that we can work on improvement. If you need anything further, please reach out. Thanks, Jason Sherwood - General Sales Manager - 765-203-0060

My Pilot wouldn’t start one morning.

1.0
by Elaine on Mar 23, 2022

My Pilot wouldn’t start one morning. Honda roadside service would not let me have my car towed to Victory Honda, Muncie, where I requested. It had to go to Tom Wood Honda, Anderson. Yet the tow service came from Muncie, drove to New Castle to get my car, took it to Anderson, then went back to Muncie! After 24 hours of no communication my husband went to Tom Wood. They had no idea who the car belonged to or why it was there. They did not have a loaner car so we had to rent a car for me to get to work. 2 days later I called them for an update. The mechanic didn’t know the problem yet but would be working Saturday to finish it. I called on Saturday and discovered the mechanic wasn’t working and no one else could work on it. Late Monday afternoon I was told I could finally get my car. Turns out the car just needed to be jumped. Tom Wood had my car for 7 days, I paid $300 for a rental to find out it just needed to be jumped!! I was so disappointed in that customer service! It seems Tom Wood knew it was warranty work and could have cared less in true customer service.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Elaine - This is far from the experience we want for our customers. I'm so sorry that this process took longer than expected and for the inconveniences you and your husband dealt with. I will speak with my team to ensure these issues are properly addressed. Again, I sincerely apologize. Dennis McHarry - Service Manager - 765-203-0993

Great customer service, professional friendly.

5.0
by Jon on Mar 18, 2022

Great customer service, professional friendly. Lots of availability. They make things very easy. I will continue to use them.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Jon - This is exactly the feedback we hope to see. Thank you for choosing Tom Wood Honda and taking time to post a wonderful review!

Poor communication about status of our vehicle.

3.0
by steveajones117 on Mar 12, 2022

Poor communication about status of our vehicle. Was scheduled for 8am and didn’t get completed until 4:30pm, just a normal oil change and tire rotation. The service tech that was supposed to take care of it quit that day and the other tech knew my keys were on his desk and not even entered in the system to be serviced. He told me this after I called at 3pm to find out why no one called around noon when we were supposed to have it back. This is not the first time communicating has been terrible. I will not return any longer, I’ll drive all the way to Richmond Indiana where I bought it instead, they are terrific there!

Customer service 3.0 Overall experience 3.0 Does not recommend this dealer.
Dealer Responses

It is never our intention to cause an inconvenience and I sincerely apologize if the process took longer than anticipated. I understand your frustration and I will discuss these details with my team so we can work towards improvement. Thank you and please reach out if you'd like to speak further. Dennis McHarry - Service Manager - 765-203-0993

They are all very friendly and I receive wonderful

5.0
by Traciakuhn on Mar 11, 2022

They are all very friendly and I receive wonderful service. The service department is very polite and I feel very well taken care of.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Tracia, it's lovely to hear that you know you're in good hands when you stop by Tom Wood Honda for service! It's our pleasure to go the extra mile for our guests, and we look forward to our next chance to do so for you!

They are a true family in the whole process.

5.0
by GP on Mar 10, 2022

They are a true family in the whole process. Luke was a true professional. Informative and focused on the buyer.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

This review is music to our ears! Thank you for choosing Tom Wood Honda and for stopping by to share your experience with Luke and the team. Safe travels in your new car!

Thanks for a great vehicle!

5.0
by New Honda Owner on Mar 01, 2022

Thanks for a great vehicle! Logan was great to work with. He was quick to respond to emails and made us feel comfortable and confident in our purchase.

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for taking the time to share! Hearing that you found the perfect vehicle working with Logan made our day. Congratulations on your purchase, and we hope to see you again at Tom Wood Honda!

I have been buying cars from Anderson since 2000 , 5 cars

5.0
by Kathy.starling@gmail.com on Feb 22, 2022

I have been buying cars from Anderson since 2000 , 5 cars total 9 Honda since 1994.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

All we can say is - wow! Thank you for always going with Tom Wood Honda. We appreciate your support. Have a great day!

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