Tom Wood Honda

4.7

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–6:00pm
Tuesday
9:00am–6:00pm
Wednesday
9:00am–6:00pm
Thursday
9:00am–6:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Sales Team

Jordan Jessup headshot

Jordan Jessup

Sales & Leasing Consultant (51 Reviews)
Dealer Experience 5 years
Dealership Experience 4 years
Zack Logan headshot

Zack Logan

Sales Manager (51 Reviews)
Dealer Experience 7 years
Dealership Experience 7 years
Brandon Dalbey headshot

Brandon Dalbey

Service Advisor 4.7 (48 Reviews)

Cars on the lot

144 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Tom Wood Honda are from Cars.com and DealerRater.com

827 reviews

The Sales team were pleasant and professional. They were...

5.0
by Mjh1298 on Jan 22, 2022

The Sales team were pleasant and professional. They were very knowledgeable of their products. They were quick and responsive to our needs. We had our new car in less than 24 hrs.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Aaron was great to work with, helped me find the right...

5.0
by jegray on Jan 20, 2022

Aaron was great to work with, helped me find the right car for the right price. I would certainly go back to him for all my car needs!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the great review! We appreciate your business and are happy to hear that you found the right vehicle working with the Tom Wood Honda team. Drive safely, and we hope to see you back!

Aaron Cooper has always been very helpful and...

5.0
by Tori_dbarth on Jan 20, 2022

Aaron Cooper has always been very helpful and knowledgeable when it comes to getting a new vehicle. I have bought multiple vehicles from him and would go back again.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Tori, thank you for the great review! We appreciate your support and are thrilled to hear that Aaron delivered such a successful purchase experience. Drive safely in your new vehicle, and we hope to see you back at Tom Wood Honda!

Very helpful. Highly professional staff. Experience was...

5.0
by belleirwin on Jan 16, 2022

Very helpful. Highly professional staff. Experience was seamless with the leasing of a car. Would recommend this dealer.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the great review! We are thrilled to hear that you had such a successful purchase experience working with the Tom Wood Honda team. Drive safely, and we hope to see you back!

Parts, Grady is the best. Sales, Austin is the best....

5.0
by Lyonspride4 on Jan 04, 2022

Parts, Grady is the best. Sales, Austin is the best. Service writer, Colin is the best. Service, Mika is the best.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the glowing feedback! We are very proud of the Tom Wood Honda team, and it is fantastic to hear that you are so confident in Grady, Austin, Colin, and Mika to get the job done. Drive safely, and we will be sure to pass on the kind words!

We are very unhappy with the Service Dept. I called one...

2.0
by Lisa on Dec 30, 2021

We are very unhappy with the Service Dept. I called one week ahead to schedule an appointment. I explained 3 issues we were experiencing with our vehicle. The 3 issues were 1) the lane departure was not working consistently 2) the automatic bright lights were no longer working 3) emergency update that was to be completed by Feb 22 could not be completed following the instructions given via email. Update showed completed when I followed the instructions, but “Install Only” was not an option to show as completed. We scheduled our appointment for 1:00 pm. When we arrived and checked in at 1:00 pm for our appointment we were told the 2 technicians that did the type of work that we needed done had both just left for lunch. We did not understand why they would have scheduled us for 1:00 if that is when the technicians were going to be out for lunch. We were told it would take about 1-1 1/2 hours. We left to walk over to get something to eat while we waited for the service to be completed. We received a call that they were done with our vehicle. They informed us 1) the lane departure is inconsistent due to the type of roads 2) the instruction for the automatic bright lights would be in our manual per the technician. The service representative said he tried to look for it in the manual, but could not find the information. I asked the rep if the tech made the correction. The rep said no the tech did not because he was busy working on a couple of other vehicles. 3) the emergency update it was stated had been updated, which is what I had seen when I completed it. However, the instructions also stated “Install Only”. We were not happy with having an appointment and having to wait for service tech to return back from lunch. Not happy with the response of the issue with the automatic bright lights. We felt the service tech could have fixed the issue and also showed or told us or the rep where to find it in the manual. It was just not a very good experience for us. We had been very pleased with Corey who sold us the vehicle, we love our vehicle, but now we are concerned if this is the type of service we can expect to receive from Honda.

Customer service 2.0 Overall experience 2.0 Does not recommend this dealer.
Dealer Responses

Lisa, this is not the level of service we expect from our team, and I can certainly understand your frustrations. I apologize for the scheduling conflict that occurred, and I will reiterate the importance of referencing the schedule before stepping out for lunch. It's difficult to hear that we weren't able to provide a better solution for your headlights. It seems that our resources may not have fully been utilized to provide you with a more suitable fix, and I will discuss this with our team. If there is anything more I can do for you at this juncture to show you that your satisfaction is a top priority, please consider giving me a call directly. Thank you, Dennis McHarry - Service Manager - 765-203-0993

Austin Coffel is the best sales representatives I’ve ever...

5.0
by ONE HAPPY CUSTOMER on Dec 20, 2021

Austin Coffel is the best sales representatives I’ve ever worked with. This will be my 4th car I’ve purchased from him. He goes above and beyond my expectations every time and I always leave satisfied. Highly recommend!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Your continued confidence in Austin and Tom Wood Honda means so much to us! We will certainly pass along your kudos to Austin for all of his help while you were in the market for a new ride. Enjoy the new ride and have a fantastic day!

Austin Coffel is such a pleasure to work with, we’ve...

5.0
by Stamper.Colton0351 on Dec 17, 2021

Austin Coffel is such a pleasure to work with, we’ve purchased 5 vehicles from him and have had such a positive experience each time.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We can't thank you enough for your sincere loyalty to Austin and the Tom Wood Honda team! It's truly a pleasure assisting you each time with finding the perfect vehicle. We're grateful to have such supportive customers like you, and we look forward to continuing our relationship as the miles add up!

Very nice and helpful stall. Salesman delivered car to...

5.0
by hubbardjason4 on Dec 02, 2021

Very nice and helpful stall. Salesman delivered car to home when we were not able to make it back in.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the great review, Jason! We appreciate your support and are happy to hear that you had such a successful experience working with us. Drive safely, and we hope to see you back again at Tom Wood Honda!

Kind andhelpful and flexible and clean.Accommodating and...

5.0
by Bird on Nov 30, 2021

Kind andhelpful and flexible and clean. Accommodating and Fair pricing with a coupon applied received in the mail

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Feedback like yours lets us know we're making all the right moves. Thanks so much for choosing Tom Wood Honda!

The information on vehicles provided in this service is supplied by the seller or other third parties; Auto.com is not responsible for the accuracy of such information. Auto.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of use for more details.